Question about Dell 1710 Laser Printer

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Paper jam in a Dell 1710

A paper is jammed in the back, behind the rollers that send the paper out of the printer. It is folded up like one would fold a piece of paper to make a fan. How do I get it out?

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  • Usarian Skiff Jan 07, 2008

    We frequently see the same issue with our 1700, 1710, and 1720 printers. We have tried disassembling the printers, but have not yet found a way to get to the problem area.

    Below are a couple pics:




  • Bruce Goodman Mar 04, 2008

    I have had the same problem. The only thing to do is pick it out by shredding it with a tweezers!

  • Anonymous Mar 27, 2008

    paper jam

  • Anonymous Apr 11, 2008

    I can remove it, but it jams again immediately. Any idea what is causing the jam?

  • leonardd Apr 16, 2008

    a paper is jammed in the back, behind the rollers that send the paper out of the printer. It is folded up like one would fold a piece of paper to make a fan. How do I get it out?

  • waterboy2 Jul 08, 2008

    This is happened to me twice and I had to remove the paper bit by bit. Now I cannot get the jam to clear from the control. Any ideas?

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1 Answer

This is a terrible terrible printer. Aside from taking the printer apart it seems like your only option is to pick the paper out bit by bit with needle nose pliers.

Posted on Aug 18, 2008

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Sounds like an issue with the feed rollers. The roller on the left side might be hung up and is causing the corner to fold over when the paper is pulled through. I would try checking the feed rollers in either the actual tray or the back of the printer. Another thing to check is the other tray (the manual one). Does the paper fold? this should help you narrow down where the problem lies.

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When you clear the paper from the machine at the fusing unit, you can see 8 pawls, it looks like a hook but in a flat design. They should be touching the heat roller ( each has a spring to make it flexible ). If one not touching the heat roll it will caused the paper stuck to it so you will have the accordion paper jam.

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This video explains how to resolve a recurring paper jam on your product. It sounds like the rollers on the rear access door may not be working properly and are making jamming the paper as it starts to feed up into the printer? Check the rollers on your rear access door and see if they have some give in them and roll freely.

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If it?s always in the same spot then you can narrow your search for the problem. -Look where the leading edge of the paper is getting jammed up for an obstruction, especially if the paper is folded in an accordion fashion. Look closely, I?ve fixed many a paper jam by pulling out a corner of a page stuck in a recess. -If the paper path is clear then the next thing I would suspect is the paper you are using. -Try new paper that isn?t bowed, folded or curled. Before inserting into the paper try flex it back and forth along the width and length, then insert making sure to slide the two side guides and the back guide until they fit snugly against the stack of paper. -Other things to check are the rollers where the leading edge of the paper is getting stuck. Make sure they are clean. -Also make sure your toner cartridge is inserted into the printer correctly. If you have a spare try using that, sometimes cartridges can drag on the paper.

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