Question about Canon imagePROGRAF W6400 InkJet Printer

1 Answer

W6400 Power On Issue

I have an issue with W6400 not turning on. I had to pull the plug when printing, now it will not turn on, there are lights on but nothing happening.
I have had turning off and unplug overnight - still cannot get it to turn on!

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  • mdavisii Jan 13, 2008

    I am exhibiting similar behavior on my W6400 printer. When powering up, the screens reads "Initializing..." and doesn't do anything else. Has anyone else seen this issue, and if so, what is the fix?

  • slattz Feb 27, 2008

    Printer would not powerdown and so I had to pull the plug now i have left it for over 15 minutes and the printer will still not power on. Have unplugged and left it but no such luck.

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This ones easy - Just unplug your printer for 1 or 2 minutes then replace the electrical connection & it should then power up.

Posted on Feb 04, 2008

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1 Answer

The reset power flasher is continually on! How do I remove? Dean


Issue All lights on the product control panel flash and a 'Reset Power ' message displays on the product control panel. Solution one: Turn the product off and then on Follow these steps in the order presented to turn the product off, and then on again. Step one: Turn the product off and then on
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Wait 15 seconds.
  3. Press the Power button (c01602202.gif ) to turn on the product.
Step two: Print a self-test report
  1. Load clean, unused, plain white paper into the input tray.
  2. Press the Setup button.
  3. Press the Right Arrow button (c01185072.jpg ) to select Print Report , and then press OK .
  4. Press the Right Arrow button (c01185072.jpg ) to select Self-test Report , and then press OK . The self-test report prints.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Reset the product Follow these steps in the order presented to reset the product. Step one: Reset the product
  1. Press the Power button (c01602202.gif ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button (c01602202.gif ) to turn it on.
Step two: Print a self-test report
  1. Load clean, unused, plain white paper into the input tray.
  2. Press the Setup button (? ).
  3. Press the Right Arrow button (c01185072.jpg ) to select Print Report , and then press OK . The Print Report menu displays.
  4. Press the Right Arrow button (c01185072.jpg ) to select Self-test Report , and then press OK . The self-test report prints.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Service the product If you have completed all the preceding steps and are still experiencing a problem, service the product. Determine if your product is in warranty or out of warranty. If you need help determining your product's warranty status, go to HP's Warranty Check Tool .

Aug 16, 2011 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Hp officejet 6500 all lights are flashing and mechine says turn off and on . Please can someone Help??


: Check the power cord

1.
Turn on the product.
2.
Remove the power cord from the back of the product.
3.
Check the power cord for any physical damage. If the power cord is damaged, replace the power cord.

*
If these steps resolved the issue , you do not need to continue troubleshooting.
*
If the issue persists , continue to the next solution.

Turn the product off and then on again

1.
Press the Power button ( ) to turn the product off.
2.
Wait 60 seconds, and then press the Power button ( ) to turn the product back on.
3.
If the product does not turn off when the Power button ( ) is pressed, wait three minutes, and then proceed to the next solution.

Plug the product into a wall outlet
Follow these steps to make sure the product is plugged in correctly.

1.
Unplug the power cord from the back of the product.
2.
Unplug the power cord from any surge protectors or power strips.
3.
Select a wall outlet to plug the product into. Test the wall outlet by plugging another electric appliance, such as a lamp, into the wall outlet and turning it on. Unplug the test appliance.
4.
Plug the power cord into the back of the product.
5.
Plug the power cord into the wall outlet.
6.
Press the Power button ( ) to turn the product on.

*
If these steps resolved the issue , you do not need to continue troubleshooting.
*
If the issue persists , continue to the next solution.

Solution six: Reset the product
Follow these steps to reset the printer.

1.
Unplug the power cord from the back of the product.
2.
Unplug the power cord from the wall outlet.
3.
Wait 10 seconds, and then plug the power cord back into the wall outlet.
4.
Plug the power cord into the back of the product.
NOTE: Many power cords have an LED light on the power module or on the end of the cord that plugs into the product. Make sure the LED light is lit and steady.
5.
Press the Power button ( ) to turn the product on.

*
If these steps resolved the issue , you do not need to continue troubleshooting.
*
If the issue persists , continue to the next solution.

6. Perform a partial reset of the product
  1. Disconnect the power cord from the product.
  2. Wait for 20 seconds.
  3. Press and hold # and 3 while reconnecting the power cord.
  4. When the product turns on, release both buttons.
  5. Try printing again.

IF still won't resolve it by following steps mentioned above then your printer needs replacement. Malfunctioning hardware.

Mar 28, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Yellow light flashing saying replace cartridge that is flashing when I replace it the yellow light is still flashing


Issue: Alarm / Power light flashes orange 5 times consecutively (Print Head / Cartridge Error)
Solution: Install the print head and ink tanks correctly iP4500
Reseat the Print Head and ink tanks iP4500
Follow these steps to reset the printer:
  1. Turn the printer off with the Power button (if available).

  2. Disconnect the data cable from the printer (not applicable to WiFi, Bluetooth or Infrared) .

  3. Unplug the printer's power cord for approximately 10 minutes, and then plug it back in. If troubleshooting a communication issue, reconnect the data cable (not applicable to WiFi, Bluetooth or Infrared).

  4. Turn the printer back on.

Jan 17, 2011 | Canon Pixma iP4500 InkJet Printer

1 Answer

The power light is flashing and the printer makes a grinding noise and won't print. There was a paper jam that i had to pull out prior to this issue.


Hello According to HP, follow these steps for resolving the issue
Remove the rear access door, or the automatic two-sided printing accessory, and check for any paper jams or paper obstructions. Remove any obstructions. Check to make certain the carriage is on the right side of the printer. Rotate the rear paper guide rollers upwards five times, then downwards four times. If the rollers will not move, open the top cover and slide the carriage to the right (if it is not already there and if carriage can move). Try to roll the rollers again while pushing the clutch in. If the rollers do not move, continue on to the next step. Figure Location of the clutch c00040832.gif Replace the rear access door accessory, or the automatic two-sided printing accessory. Close the top cover. Plug the power cable back in. Turn the printer on, and replace the cartridges if possible. If the carriage moves, but there is still a grinding noise, there may be a paper feed issue. If the carriage will not move, then it is a carriage stall issue. After installing the cartridge, if the printer has a solid power light, perform a self-test on the printer. Hope this helps, if so do rate the solution

Jan 02, 2011 | HP DeskJet 3650 InkJet Printer

1 Answer

Printer wil print when scanning but not from computer


There are a few steps you will need to follow to resolve this problem. Follow these steps one after the other. start with the first step. after each step, try to print and see what happens. if your problem is resolved, ignore the other steps.

Step one: Clear any paper or carriage path obstructions

1.
With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2.
Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3.
Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4.
Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5.
Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6.
Press the On button to turn on the product.

Step two: Ensure correct installation of the front panel overlay
If the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, ensure correct installation of the front panel overlay by following the instructions below.
If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to re-install the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.
NOTE: If you have already installed the front panel overlay, proceed to the next step.

1.
Disconnect the power cord.
2.
Locate the front panel cover and peel off the paper backing to expose the adhesive as shown in the graphic below.

3.
Lift the scanner lid and carefully line up and install the front panel overlay.

4.
Plug the power cord in.
5.
Try the print job again to see if this step resolved the issue.
*
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
*
If the issue is not resolved , continue to the next step.

Step three: Plug the product directly into a wall outlet
Verify that the product is properly connected to a suitable power source by following the instructions below.

1.
Verify that the computer and the all-in-one product have a three-prong power plug.
2.
Unplug the power cable from the back of the all-in-one.
3.
Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
4.
Plug the power cable into the back of the all-in-one.
5.
Try the print job again to see if this step resolved the issue.
*
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
NOTE: If the product prints when plugged directly into a wall outlet while unplugged from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
*
If the issue is not resolved , continue to the next step.

Step four: Perform a partial reset
A partial reset will return user settings to factory defaults. you may have, language and country/region settings also resetted. Perform a partial reset of the product by following the instructions below.

1.
Unplug the power cord from the unit.
2.
Reconnect the power cord into the unit.
3.
When the lights begin to flash, press and hold the On/Resume and Paper Size buttons.
4.
When only the On/Resume light is flashing, release the buttons.
When the On/Resume light is steady, the reset is complete.
5.
Try the print job again to see if this step resolved the issue.
*
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
*
If the issue is not resolved , continue to the next step.

Step five: Remove and re-install the print cartridges
Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure correct installation of the print cartridges by following the instructions below.

1.
With the printer plugged in and turned on, open the cartridge access door (see the illustration). After a moment, the print carriage should come to the center.
The print cartridge carriage is the plastic part that holds the print cartridges.

NOTE: If the carriage does not come to the center, try turning the printer off and on.
2.
When the carriage is at the center of the access area, unplug the printer.
3.
Remove the cartridges from the carriage and check them for damage. Check for obstructions under and around the carriage. Replace any damaged cartridges.
NOTE: Try to inspect and reinstall the cartridges as quickly as possible, so that they do not dry out. Avoid touching the copper-colored parts of the cartridge.

4.
Reinstall the print cartridges.
*
The black or photo cartridge goes on the right.
*
The tri-color cartridge goes on the left.

5.
Close the cartridge access door, plug the printer back in and turn it on.
6.
Try the print job again to see if this step resolved the issue.
*
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
*
If the issue is not resolved , continue to the next step.

Step six: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.

May 19, 2009 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

Printer wont turn on


for that problem may the printerhead have a problem may be your printerhead is overheated thats why you can't finish prinnting, try to pull out or remove the printer head and try to power on the printer if the printer is responced and power up again thats the time to change your printer head......

May 04, 2009 | Canon imagePROGRAF W6400 InkJet Printer

1 Answer

I turned off the printer as it was starting a printing job. The paper got stuck so I carefully pulled it back out with minimal force. Now it won't print, says it has a paper jam and the two amber lights...


Hi


Thanks for using FixYa. Switchoff the Printer from the power socket and mains for five minutes then plug itback in the power socket and mains. If the issue is not resolved then switch itback off and check that there is not a bit of paper inside the printer from anyside due to which it is showing this error. To ensure this you can hold the printerfrom both the sides, lift it up and turn the upper side down and give it a perfectshake. If a bit of a paper is stuck in there will be out and the issue will beresolved. If still the issue persists, then please follow the step by stepprocedure on the link---

OKIC3400 Printer Paper Jam Error


Please do rate the solution and revert for furtherassistance.

Thanks

Rylee

Mar 24, 2009 | OKI C3400n Laser Printer

2 Answers

Canon printer error problem


Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Jan 07, 2009 | Canon imagePROGRAF W6400 InkJet Printer

1 Answer

ON button on hp photosmart C5280 will not turn off. keep saying paperjam but there is no paper.


Open and clean your printer with some air compress can.
Check the cartridges, take out and put them on place again
Unplug the printer for a while and plug in again
Reset the printer to factory settings
If still not shut down, the printer need to be serviced

**********************************************************
Solution one: Clear the jam from the back of the All-in-One
Follow these steps to clear a paper jam from the back of the product.
CAUTION: Trying to clear a paper jam from the front of the product can damage the print mechanism. Gain access to and clear paper jams through the rear door whenever possible.
Step one: Remove any loose paper
Remove any loose paper from the input tray.
CAUTION: Do not remove jammed paper at this stage.
Step two: Clear the jam from the rear access door
Press the Power button ( ) to turn the product off.
Unplug the power cord from the back of the product.
Turn the product so that you can access the back of the product.
Press in the tab on the left side of the rear access door to release it. Pull the door away from the product to remove it.
Figure 1: Remove the rear access door
Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
Reinsert the rear door. Gently push the door forward until it snaps into place.
Plug the power cord into the product again.
Press the Power button ( ) to turn the product on.
Press OK to continue the current print job.
NOTE: Sometimes the print job cancels instead of continuing when you press OK . If this happens, restart the print job beginning with the page number when the jam occurred.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution two: Open the top cover and clear the jam
If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the top.
CAUTION: Remove the paper jam carefully, because it is possible to damage the product when removing paper from the top.
With the product still turned on, unplug the power cord from the product.
Raise the cartridge door.
Figure 2: Raise the cartridge door
Gently pull any jammed paper out of the rollers.
Close the cartridge door.
Figure 3: Close the cartridge door
Plug the power cord into the product again.
Wait until the product is idle and silent, and then try the print job again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution three: Clean the rollers
Follow these steps to clean the paper feed rollers and the pressure rollers to remove any debris, dirt, or paper scraps.
Press the Power button ( ) to turn the product off.
Unplug the power cord from the back of the product.
Turn the product so that you can access the back of the product.
Press in the tab on the left side of the rear access door to release it. Pull the door away from the product to remove it.
Figure 4: Remove the rear access door
Lightly moisten a lint-free cloth with distilled water, and then wipe the rollers inside the product with the cloth. Rotate the rollers upward with your fingers to clean the entire surface.
Wipe the pressure rollers on the inside the rear access door in the same manner as you did for the rollers inside the product.
Allow the rollers to dry completely.
Reinsert the rear access door. Gently push the door forward until it snaps into place.
Plug the power cord into the product again.
Press the Power button ( ) to turn the product on.
Try the print job again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution four: Reload paper and check the print settings
Follow the steps to reload paper and check the print settings. The print settings must match the type of paper in the product.
Step one: Reload paper
Raise the output tray.
Slide the paper-width guide to its outermost position.
Figure 5: Slide paper-width guide outward
Fan a stack of paper to make sure the pages are not stuck together. Then tap the stack on a flat surface to align the edges.
Load the stack of paper in the main paper tray with the short edge forward and the print side down. Slide the stack forward until it stops.
Figure 6: Load paper in main paper tray
Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the main paper tray. Make sure the stack of paper fits within the main paper tray and is no higher than the top of the paper-width guide.
Figure 7: Slide paper-width guide inward
Lower the output tray, and then pull the output-tray extension toward you as far as it goes.
Step two: Check the print settings
Open the program that you were using to print when the paper jam occurred.
Click File , and then click Print . The Print dialog box opens.
Click Properties . The Document Properties dialog box opens.
Click the Paper/Quality tab.
Make sure the Paper size and Paper type settings match the paper loaded in the product.
NOTE: A paper jam might occur if the Document Properties dialog box lists photo paper, but plain paper is loaded in the product.
Click OK , and then click OK again to print the document.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution five: Reset the All-in-One
Press the Power button ( ) to turn off the product.
NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Step six: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Nov 06, 2008 | HP Office Equipment & Supplies

1 Answer

DISK WON'T LOAD, TURN ON AND ALL THE LIGHTS CONSTANTLY BLINK


Clear any paper or carriage path obstructions Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed paper jam removal instructions, return to this point in these instructions to continue resolving a carriage stall. Click here for information on resolving paper jams (c00095617).
  1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
  2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
  3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
  4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You may have to reach through the output paper tray to access the print carriage.
  5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
  6. Press the On button to turn on the product.
Plug the product directly into a wall outlet Follow these steps to make sure that the product is correctly connected to a suitable power source.
  1. Make sure that the computer and the HP All-in-One both have a three-prong power plug.
  2. Remove the power cord from any power strips or surge suppressors, and plug it directly into a grounded wall outlet.
Perform a partial reset A partial reset will return user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product by following the instructions below.
  1. Unplug the power cord from the unit.
  2. Reconnect the power cord into the unit.
  3. When the lights begin to flash, press and hold the On/Resume and Paper Size buttons.
  4. When only the On/Resume light is flashing, release the buttons. When the On/Resume light is steady, the reset is complete.
  5. Try the print job again to see if this step resolved the issue.
    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
    • If the issue is not resolved , continue to the next step.
Remove and re-install the print cartridges Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure correct installation of the print cartridges by following the instructions below.
  1. With the printer plugged in and turned on, open the cartridge access door (see the illustration). After a moment, the print carriage should come to the center. The print cartridge carriage is the plastic part that holds the print cartridges. When the carriage is at the center of the access area, unplug the printer.
  2. Remove the cartridges from the carriage and check them for damage. Check for obstructions under and around the carriage. Replace any damaged cartridges.
  3. Reinstall the print cartridges.
    • The black or photo cartridge goes on the right.
    • The tri-color cartridge goes on the left.
  4. Close the cartridge access door, plug the printer back in and turn it on.
  5. Try the print job again to see if this step resolved the issue.
    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
    • If the issue is not resolved , continue to the next step.
Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product.

Oct 30, 2008 | HP PSC 1315 All-In-One InkJet Printer

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