Question about Brother IntelliFAX 2800 Laser Fax

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Fax received is all black

When faxing documents the recipient receives a blacked out sheet. And yes the paper is feed into the machine correctly. Whats wrong with the fax machine or are we doing something wrong.

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Re: Fax received is all black

Try and make a copy how does it come out? if black the poblem is most likely the thin strip of glass, it's either dirty or not working

Posted on Dec 12, 2007

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When I send a fax, the recipient gets all dark or black sheet. Thinking this was the recipients problem, I faxed again to a different fax number, same thing happened.

To fix the problem you have to check the scanner of your fax machine. It might not be functioning properly. Try to observe the fax machine while sending a document, look at the scanner section and see if the light of the scanner is turned on or lighted. If it's no longer lighted you have to replace it.

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Lift to open the document cover and use a soft cloth to clean the glass were documents are scanned.Also clean the white plate on the upper side of the scanner.You identify the scanner by observing the direction documents faces while faxing.The scanner reads the document.

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It sound like the paper is not getting recognised by the original sensor. Check for an obstruction in the feedpath - piece of paper, paper clip, pin, cockroach, apple core, tube of cake decorator (I've seen it all). Do this by opening the control panel cover (the one you open when you replace your cartridge and look through where the original feeds. Also see if the original sensor arm is in place. In the white plate there will be a black arm. The original sensor arm will be directly behind this sensor.

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