Question about HP Photosmart D7160 InkJet Printer

1 Answer

Error message: load paper face down in main tray

Hi,

My printer makes a lot of noise when it tries to print. Then i get the error message i listed above. It says i'm out of paper but the tray has paper in it.

Help!

Thanks,

Deb

Posted by on

  • Cindy Brandt May 02, 2013

    I have literally working on this problem for 8 hours on and off, more on than off. I have done everything over and over again. Nothing is working, then all of a sudden it pops out 2 pages I needed printed, then stopped once again, and continues to have the paper load error. Once in a while it makes a funny noise right out of the blue, I think this is possessed. And I am getting rid of this f**king machine tomorrow, because I am so tired of wasting my time and no one has a solution. My cartridges are new, my maching rollers are clean, this just started happening after HP decided to update something that is not compatible with this C5280. It is an old printer, but worked fine until a few days ago. If it was thier hope to replace it with another HP, HA! never will I ever buy a HP device again! Thank God the nightmare will be over tomorrow.

  • Anonymous Mar 21, 2014

    When trying to load more paper, the printer crumbles the paper being loaded and then gives an error message saying that more paper needs to be loaded.

×

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Here is a reply from HP about this error. The "Semifull Reset" seems to work for me so far.

Tony H.

I am Munik from HP Total care for All-in-One products and this is my response to you in regards to the query related to HP Photosmart C5180 All-in-One. Thank you for contacting HP Total Care and its a great pleasure for me to assist you.
I understand from your e-mail that your printer makes a lot of noise when it tries to print and also gives the following error message "Out of Paper Load paper face down in Main Tray", I regret for the inconvenience and apologize for the same.
To isolate the issue, I recomemnd you to refer this website and ensure the correct paper load:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00704348
Copy the URL from "http" to "c00704348", paste it in the address bar of the browser and then press Enter.

And now to resolve the issue, I request you to perform the following website:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00786157
Copy the URL from "http" to "c00786157", paste it in the address bar of the browser and then press Enter.
Now check the status, if the issue persist then perform teh following steps:

I. Power cycle
===========
Follow the steps below to power cycle your all-in-one:
1. Unplug the power supply from the wall outlet.
2. Unplug the power supply from the back of the printer.
3. Wait at least 20 seconds, then plug in the supply back into the wall outlet.
4. Plug in the power supply back into the printer.
5. Press the power button to turn the printer on.

II. Semifull Reset:
==================
Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models.
Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold OK and HELP buttons while plugging in the power cord.

I believe the above information helps you. If the issue persists, please get back to us with the results. We will be glad to assist you.
We appreciate you giving us the opportunity to provide you with superior customer service. I wish to take this opportunity to thank you for being one of our most valuable customers.

Have a nice time.
Sincerely,
Munik
HP Total Care.

Posted on Jan 30, 2008

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Hp 5660 photo paper jam from placing in wrong tray.


HP Printers - 'Paper Jam' Error ' HP® Customer Support

https://support.hp.com/ca-en/document/c04348351
This document troubleshoots how to clear different types of paper jams from error ... 5542, 5544, 5545, 5546, 5547, 5548, 5640, 5643, 5644, 5646, 5660, 5664, ...

Solved: HP Envy 5660 - Paper jam message - HP Support Forum ...

https://h30434.www3.hp.com/t5/Inkjet-Printing/HP...5660-Paper-jam.../td.../4673198 Nov 4, 2014 - 4 posts
Solved: Our HP Envy 5660 printer is 2 weeks old. It was purchased at an ... An error message popped up reporting a paper jam issue. Followed ...

help HP printer Envy 5660 Error "load photo paper in tray" - HP ...

https://h30434.www3.hp.com/t5/LaserJet...HP...5660...photo-paper-in/td.../5285421 Oct 5, 2015 - 2 posts
A new Envy 5660, can't get it to print 8x11" size, keeps error message, "load photo paper in tray", need to know how to set printer to print on regular size paper. ... I see you are trying to print to your HP Envy 5660 but you keep getting an 'Load photo paper in tray' error message.

HP ENVY 5640, DeskJet 5640 Printers - A 'Paper Jam' Message ...

https://support.hp.com/ca-en/document/c04759464 There are three different areas where paper might become jammed. Clear any jammed paper from one area, and then try to print again. If the error persists, ...

Paper Jam Or Tray Problem - Hp Envy 5660 Instruction Manual [Page ...

https://www.manualslib.com > ... > Instruction manual HP Envy 5660 Manual Online: Paper Jam Or Tray Problem. Paper has become jammed in the printer. Before you try to clear the jam, check the following: Make ...

Fixing a Paper Jam on the HP ENVY 5540 Printer - YouTube

? 14:06
https://www.youtube.com/watch?v=mrjGs1ahOjw
May 17, 2016 - Uploaded by HP Printer Support
Learn how to clear a paper jam hp 5660 photo paper jam Google Search

Jun 20, 2017 | HP Office Equipment & Supplies

1 Answer

Canon pixma mx892 front door flap broke - was printing but now I get lots of clicking noises and then a message telling me to power off. The rear paper tray does work but lots of clicking.


What's the error message? Did it give you an error number?

My first thought: That printer detects if the front door is fully open, and if it's not, it gives you an error message and makes you turn it off and on. So look at the hinges where the door was connected and see if you can see the switch that tells the printer whether the door is open. Then figure out how to move that switch to the "open" position.

I hate that front door.

May 03, 2015 | Canon Office Equipment & Supplies

1 Answer

I am trying to print a document and it keeps telling me to load paper


Hi
Turn it off and disconnect it from PC and from power.Reboot the PC.
Connect the printer again and try to print.
Look through the paper tray for any obstructions.

Feb 21, 2012 | HP Photosmart C7280 Printer

1 Answer

Paper is inserted properly but error message keeps saying "Load paper face down in Main tray"


i think the printer has 2 trays, one down and the other one on top from where you insert the paper. load the paper there as well. if there is only one tray then check the paper sensor in the bottom, if the paper end sensor comes out of position then it will not detect the paper.

Jan 06, 2011 | HP Photosmart C6280 Printer

1 Answer

IMy wife pulled the paper tray completely out of


Loading your paper
Paper loading tips:
● Load paper with the side to be printed facing down.
● You can print photos and documents on a wide variety of paper sizes, from
8 x 13 cm (3 x 5 inch) up to 22 x 61 cm (8.5 x 24 inch). The 10 x 15 cm
(4 x 6 inch) photo paper is available with and without tabs.
● Before loading paper, pull the Main paper tray out (use the Main tray release or
the tray grips) and slide out the paper-width and paper-length guides to make
room for the paper. After loading paper, adjust the guides to fit close to the edges
of the paper without bending the paper. When finished loading paper, push the
Main tray back in all the way.
● Load only one type and size of paper at a time in the same tray.
● After loading paper, extend the Output tray extension to catch your printed pages.
Use the directions in the following table to load the most commonly used paper sizes
into the printer.
Paper type How to load Tray to load
Any supported
photo or plain
paper media
1. Extend the Main tray by
pulling it out with the Main
tray release or the tray
grips.
Load the Main tray
Chapter 2
(continued)
12 HP Photosmart 8200 series
Paper type How to load Tray to load
2. Slide the paper-width and
paper-length guides to
their outermost positions.
3. Load paper with the side
to be printed facing down.
Check that the stack of
paper is no higher than
the top of the paperlength
guide.
4. Adjust the paper-width
and paper-length guides
inward until they stop at
the edges of the paper.
5. Push in the Main tray all
the way in.
6. Make sure the light on the
Photo tray button is
turned off to enable
printing from the Main tray.
Load paper and adjust guides inward
1 Paper-width guide
2 Paper-length guide
Push in the Main tray
1 Push the Main tray all the way in

Aug 03, 2010 | HP Photosmart 8250 InkJet Printer

1 Answer

Problems printing to Brother MFC 8660DN printer


Pull the paper tray, likley a small black lever to the left of the roller called the edge actuator is dislodged and hanging down. When in position the actuator should easily push up and appear flat next to the roller.

Dec 09, 2009 | Brother MFC-8660DN All-In-One Laser...

1 Answer

Printer error to insert paper face down.


Have you tried cleaning the rollers, or resetting the printer? See here. For loading paper instructions, see also here. & here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jul 26, 2009 | HP Photosmart C5180 All-In-One InkJet...

3 Answers

Load paper error message when using legal paper. Paper tray is full and still get message. Loaded feeder tray and got clear paper jam. Yet letter size paper worked in the paper tray.


you have to program the paper size anytime you change the size of paper you use in a lot of panasonic machines. This is done through the
function" feature... go intofunction... general settings...scroll down to key operator mode...the code will be "00000000" (8- 0's) and it will be in one of the first screens up

Jul 06, 2009 | Panasonic Workio DP-1820E Copier

2 Answers

Error message on 4050n printer "manually feed hp tough letter"


What error message is on the display?

To solve one common problem, try this: Take out the paper tray. Slide the blue fence at the back away from the paper (toward the back of the tray) then slide it back to the correct position for the size of the paper. Replace the paper tray and see if the error message still appears.

Jan 20, 2009 | HP LaserJet 4050n Printer

1 Answer

Olympus Camedia P-10


According to the Manual, when both the Access and Paper light go on simultaneously, there is a paper jam. Check to see if there is, also check to make sure the paper is loading from your tray correctly. You have the paper face down right?
Turn off the printer after you fix he jam or paper, and turn back on before you try to print again.
Hope this helps

Oct 21, 2007 | Olympus Camedia P-10 Thermal Photo Printer

Not finding what you are looking for?
HP Photosmart D7160 InkJet Printer Logo

2,610 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...