Question about Motorola Mobility Moto Q

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Moto Q 9h will not sync

My moto q synched the first time I tried but after that it hasn't worked Activesync gives me the error "cannot sync to device" as soon as i plug in the motoq

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  • Anonymous Feb 20, 2008

    I have the same problem. I checked for a new software update thru my carrier, Sprint. But it says I have the current software. Says I have connection issue.

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Try plugging the USB cable into a different port. Sometimes this resolves the problem. Another possibility is to make sure you have the latest version of Active Synch from Microsoft's Mobile Windows site.

Posted on Feb 28, 2008

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This is what to do.

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If this helps please vote for my solution.

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Without seeing the error files, it's hard to say what the problem is, here's a few guesses 1. Did you type your contacts into the default contact list? This is the one at the top of the Outlook folder list. You should NOT create a subfolder because ActiveSync by default only synchronizes that one file. 2. You may have an antivirus or internet security program that is preventing ActiveSync from synching. This would show up in the error log. To try this, turn off: - Any firewall programs (including the Windows default one) - Any antivirus programs - Any internet security programs If this solves your problem you should add them back one by one to isolate the issue. Then when you find the problematic program, manually add ActiveSync to the list of always allowed applications.

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Hi I had the same error/problem. What version of Active Synch are you using. You may meed to go to Microsoft Mobile site and download the latest verison of Active Synch. This should fix the problem. If you need further help, email me and we can do a go to meeting and i will help you troubleshoot the problem further. I use my PDA for everythin, and I know how frustrating it can be. Here is my email hartmansp@inbox.com Have a gret day.

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Activesync Problem, Help Pls


Try the following. FIRST & FOREMOST BACKUP YOUR DEVICE TO A "CF CARD" USING THE BUILT IN "CardBackup" UTILITY. This is a much faster option than using ActiveSynch. It ca restore also much faster. Once your files have synched go to options & change the synch options to manual & file conversions to NONE. Remove or switch off the device. Next delete the partnership WITHOUT DELETING THE SYNCH FOLDER !!! Be very careful. Switch on or replace the device on the cradle. Active synch should recognise the device & offer to setup the partnership. Let it do so with "THIS COMPUTER ONLY" option. Once your device is scanned by activesynch one of the options it will offer is of combining the records. Select it & let it synch. I most cases this should solve the problem. Hope this helps.

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

Oct 09, 2012 | Motorola Mobility Moto Q

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