Question about Philips GoGear HDD6330 MP3 Player

2 Answers

Wont come back on!

Hello...I have a philips go gear 30gb mp3 and last night I was listening to it, then all of a sudden on my COMPUTER screen it popped up a box saying if I change my time I would be booted from the game I was playing, BUT my mp3 player was NOT connected to the compter, so I just thought it was a glitch and I closed the box on the computer screen, well then my mp3 finished playing the song I was listening to then it just stopped playing, so I pulled it out of my pocket and noticed the time was jumping back and forth from 9pm to 11pm so I shut it off, and now it wont come back on at all, even when u connect the cord to charge it doesn't recognize it either,,,pls help

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  • Marie Uhler Dec 12, 2007

    Sorry, not a do I do that the little screws at the bottom where the charger connects?

  • Marie Uhler Dec 12, 2007

    TY but I tried connecting it to my pc last night after I shut it down, and it would not recognize the pc connection nor the changer connection, it wont do anything...just off...another tech said to take battery out but I dont know how and I am affraid husband will mess it up...pls help!

  • Marie Uhler Dec 12, 2007

    OK got battery out, if that does not work I will try hooking it up to my other pc that has windows xp on it, I am running vista on my personal pc but I have not hooked it up to my pc with vista in about a month or 2...ty very much for all ur guys help I was gettin very frustrated...will post more tomorrow...ty

  • Marie Uhler Dec 13, 2007

    TY I put battery back in works great...other than not being able to put pics on it....which it has done since I bought it....TY Both Guys for getting back to me so quickly....I tried to rate both guys but it won't let me, but I sure will keep all ur advice in mind if this problem does happen again....TY TY TY TY!!!

  • Marie Uhler Dec 16, 2007

    Yes Cooldragon, I think takin the battery out did help, but I also did the soft reset, and now it works just like it did...TY Very Much!...I will keep in mind all the cool info u gave me on how to repair and reset things, I will try that next if anymore problems occur, I did notice my battery not really holding a charge, can u buy new batteries for these crazy things?...and also I do rate this as a FixYa! Is there something I have to do to rate it, or do I just tell u?...Again TY Very Much For Fixing My Mp3...U Guys R A God Send!...Bless U All...dumokies ;-)



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What OS are you using?
I know that it is not fully compatible in Vista.
1) Try using an XP machine and plug it in there, in any case, reformat the MP3 player using FAT.

2) Try uninstalling all software for your MP3 player from your PC and reinstalling it.

3) Here is something else you might want to try:
Try doing a soft reset.

  1. Press and hold the Power On/Off key and the Volume + key for a couple of seconds.
  2. Then switch on the GoGear using the Power On/Off key.
This is soft reset, your songs will not be lost.

4) If all else fails, it's time for a factory reset:

  1. Connect the GoGear to the AC adapter and to your computer.
  2. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager->Philips Device Manager on your PC.
  3. Select the REPAIR tab on the dialogue box and then click "Repair" to start repairing.

    IMPORTANT: All music & content of your micro jukebox will be erased once the repair function completes. Wont come back on! - 051028091949_1746.gif
  4. When repair is complete a dialogue box will pop up; click "OK" and unplug the GoGear from the computer. 051028091949_1748.gif
  5. Follow all the on-screen instructions to complete the repair.
  6. The Device Manager will close automatically once the success message is displayed. Close all opened applications and then unplug your GoGear.
  7. Once the GoGear is disconnected from the computer, the display will show “Firmware Upgrading” for a couple of seconds and then start up as usual.
Hope That Helps!

Posted on Dec 12, 2007

  • 1 more comment 
  • Baja Data / Jay Arias-Chavez

    Try the soft reset, it won't hurt your player:
    Try doing a soft reset.

    1. Press and hold the Power On/Off key and the Volume + key for a couple of seconds.

    2. Then switch on the GoGear using the Power On/Off key.
    If that does not work, plug it in to charge for 4 hours.

    Please let us know how it went.

  • Baja Data / Jay Arias-Chavez

    Ok, Dumokies, just consider that it does not run very well on Windows Vista.

    Windows XP is the way to go here.

    Was your problem solved? Do you have more information or questions?
    The more information you provide to us, the better we can help.
    If the solution was good, please rate it as FixYa! :D

    Bright Blessings!

  • Baja Data / Jay Arias-Chavez

    That will do the trick, if you can rate this go for it.

    Also, a new battery will be a good idea.
    Happy Holidays Dumokies!


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Take the battery out of the player and leave it out overnight. Then on the next day put the battery back in and turn it on. I hope that solves your problem. Good luck!

Posted on Dec 12, 2007


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