Hello...I have a philips go gear 30gb mp3 and last night I was listening to it, then all of a sudden on my COMPUTER screen it popped up a box saying if I change my time I would be booted from the game I was playing, BUT my mp3 player was NOT connected to the compter, so I just thought it was a glitch and I closed the box on the computer screen, well then my mp3 finished playing the song I was listening to then it just stopped playing, so I pulled it out of my pocket and noticed the time was jumping back and forth from 9pm to 11pm so I shut it off, and now it wont come back on at all, even when u connect the cord to charge it doesn't recognize it either,,,pls help
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert that has over 500 points.
An expert who has answered 200 questions.
Re: Wont come back on!
What OS are you using? I know that it is not fully compatible in Vista. 1) Try using an XP machine and plug it in there, in any case, reformat the MP3 player using FAT.
2) Try uninstalling all software for your MP3 player from your PC and reinstalling it.
3) Here is something else you might want to try: Try doing a soft reset.
Press and hold the Power On/Off key and the Volume + key for a couple of seconds.
Then switch on the GoGear using the Power On/Off key.
This is soft reset, your songs will not be lost.
4) If all else fails, it's time for a factory reset:
Connect the GoGear to the AC adapter and to your computer.
sure all other applications such as Philips Plug-in, Windows Media
Player or Windows Explorer that access the device are closed or else
Device Manager will not recognize the device. Launch the Device Manager
at Start->Programs->Philips Device Manager->Philips Device
Manager on your PC.
Select the REPAIR tab on the dialogue box and then click "Repair" to start repairing.
IMPORTANT: All music & content of your micro jukebox will be erased once the repair function completes.
When repair is complete a dialogue box will pop up; click "OK" and unplug the GoGear from the computer.
Follow all the on-screen instructions to complete the repair.
Device Manager will close automatically once the success message is
displayed. Close all opened applications and then unplug your GoGear.
the GoGear is disconnected from the computer, the display will show
“Firmware Upgrading” for a couple of seconds and then start up as
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If it doesn't work when unplugged and fully charged, that problem is not going to go away. You can do the Repair in Philips Device Manager, but it will erase all of your songs and it probably will not work. The problem is, Philips is all out of these players, and they no longer make any 30GB models - 8GB is the max.
There is a program that came with the installation Cd called Philips Device Manager. You can download it from www.usasupport.philips.com if you lost the CD. Use the Philips Device Manager to repair the player. If the device manager will not repair the player, then try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor