Question about Brother HL 5250DN Laser Printer

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Marks on the page

When I print out forms these strange marks appear on the page and are interfering with the words. The toner light was on so first I took it out and shook it. The marks were still there. Then I took out the toner again and cleaned inside the printer and put the toner back. The marks were still there. Finally, I changed the toner and the marks are still there.

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  • orenhoff Jun 13, 2008

    I have marks all over the page. Happened before and this cleared up after replacing the cartridge. Got a new cartridge and it is still happening. I replaced the drum earlier this year. HELP!

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  • Brother Master
  • 1,113 Answers

More than likely it is drum, pull it out and see if marks are on it's surface, dont touch drum surface, normal user replacable part, can also be the fuser at rear thats a job for a tec

Posted on Jan 01, 2008

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Consistent dots down print


Try to print clean page ,
Print a cleaning page During the printing process, paper, toner, and dust particles can accumulate inside the printer and can cause print quality issues such as toner specks or spatter, smears, streaks, lines or repeating marks. Follow these steps to clean the printer's paper path.
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Only right side of the page prints - help!


Marks repeatedly appear at even intervals on the unprinted side of the page.

c00366165.gif Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Click here to go to the Print Defect ruler for more information.

Clean the device. The imaging drum might be low. Click here to go to the Print Defect ruler for more information.

Replace the imaging drum. The fuser might be damaged. Click here to go to the Print Defect ruler for more information.

Contact HP Customer Care Marks repeatedly appear at even intervals on the unprinted side of the page.

c00366165.gif Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Click here to go to the Print Defect ruler for more information.

Clean the device. The imaging drum might be low. Click here to go to the Print Defect ruler for more information.

Replace the imaging drum. The fuser might be damaged. Click here to go to the Print Defect ruler for more information.

Contact HP Customer Care hi at the link given below, click on it and locate the page (halfway down) where it states this
Marks repeatedly appear at even intervals on the unprinted side of the page.

Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Click here to go to the Print Defect ruler for more information.

Clean the device. The imaging drum might be low. Click here to go to the Print Defect ruler for more information.

Replace the imaging drum. The fuser might be damaged. Click here to go to the Print Defect ruler for more information.

Contact HP Customer Carehttp://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=ca&taskId=110&prodSeriesId=445194&prodTypeId=18972&prodSeriesId=445194&objectID=c00366102

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Print 3 pages. Use the manual feed tray. As they print, open the cover, remove the toner and look down at the paper in the printer. Do you see marks along the edge? If no...replace the fuser. If yes...it could be the transfer roller.

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this will help.. try to change the toner inside.. with a new one.if the problem is still there the problem is the fuser assembly.. just replace it with a new one...

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check this link,
either fuser or print drum. to verify , start print job, open door before finnished and see if marks appear before or after fuser. Before paper gets to fuser toner ink will smudge.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl70340#RepImgDef


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If the marks on the page appear to repeat three or four times down the page regardless of what is printed, it could be the drum unit ( the unit the cartridge fits into) You can test this by taking the cartridge out of the drum and looking at the cylinder in the drum unit. If has light coloured bands, or looks very black, then it is at or past its life cycle ca20-25k pages. If it has clots of toner stuck to it but is otherwise ok, you could carefully clean it with alcohol and a cotton ball to remove the toner clots. Steady and patient is more rewarding than trying to grind the stuff off. If the drum looks reasonably clean, open the flap at the back of the printer and look closely at the fuser. If there are clots of toner stuck to the orange pressure roller or to the grey/tan fuser roller, then the fuser will need to be taken out and cleaned also with alcohol, cotton ball and much patience.

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Hi, Sounds like your problem is not the rollers. If its marked on the pages, its not the pickup rollers nor the Exit rollers that leave marks.

Either 1 you have a bad Toner Cartridge. or 2 Fuser sleeve is bad and needs to be replaced.

(1) If the toner cartridge is refurbished that is your first indication that you should replace with a HP Manufactured Toner. Refurbished toners always go bad. In fact many of them do not even last the amount they are said to last.

(2) If its not the toner cartridge, then the only other thing that is fusing roller marks is the fuser. In order to do this. You will have to remove the back panel. Unscrew the fuser.*note fuser can be extremely hot after use. be careful.* From this point you should be able to look at the Fuser sleeve and see a worn out sleeve on the side which your roller marks are at. You will either need to replace it if it looks bad. Or you can clean it when its got with a piece of paper or an alcohol pad to remove excess toner clocked on the fuser.


That toner is whats showing up as roller marks on your prints.


I hope this helps. PLEASE RATE Porfavor :)

Victor C.

If you need more detailed help please comment back ill be willing to help. I like helping others.

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Did I not erspond to this ? Seems like i had but getting this question back. Let me know please.

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Can only be two things the drum or the fuser as our headstrong friend has correctly explained.

More than likely it is the drum they last about 4 toners i think.

Learn the art of getting a page to stop halfway threw printing, you want to stop the page after the drum has put a image on the paper but before paper has gone threw the fuser (hotbit).

Once you have mastered the position correctly by stopping the printing by opening the door and removing drum/toner cartridge, to reveal the paper that is printed but can be rubbed off, we will know if marks are coming from the drum (you will see them) or from the fuser, if print is fine

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(Possibly by staple going threw machine if that what each of the five marks look like, all those removed staples always seem to end up in printers)

 

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