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In any doc feeder, the initial two feed rollers and one paper separator pad/roller handle most of the paper transportation. So usually if you have misfeeds, and the paper is not crumpling up, you have a problem with worn or dirty feed rollers. However, if the paper is getting crumpled up, you most likely have a physical obstruction blocking the paper path. My recommendation for when this happens is to take a thick piece of card stock and manually feed it through the paper path on the doc feeder, this usually acts to unclog any jammed paper bits or debris.
There are many reasons why your photo paper gets jammed, but here the most common ones:
- The photo paper is crumpled, or the edges are fold. Be sure that the paper is completely straightened out before putting it in the feeder. - Your tray lock is larger than your paper. It is recommended that you keep your tray holder lock the size of your paper. The best way is still to keep a .5cm allowance. - There is something blocking the feeder which causes the paper to go out of track. Are you sure there isn't a crumpled paper or torn paper left with the feeder?
Take out the paper and look in the paper feeding slot: you will see a metal rod with seven rubber rollers on it. One of them (the one opposite the crumpling) is not catching the paper properly.
Easy to fix reasons are pieces of paper or debris caught in the plastic "teeth" of the mechanism, which stop the paper from being captured, and the whole rod snapped out of one side's retainers (gently pull it back in position until it clicks. The snapped-out side is the one opposite the crumpling).
The debris might also be just inside the feeder slot, so you'll have to use a strong light and hair-tweezers.
Unlikely-to-be-fixable reasons include worn out or defective rollers, severely snapped-out-of-alignment rollers and a warped rod.
You may get the printer to print (if the rod is intact but mysteriously not catching the paper) by keeping the paper upright with two fingers on the sides, so that one side's rollers only are supplying traction and your fingers supply the steadying. Not very satisfactory, but the "hand-feeding" often works.
You may also get some more weeks out of a worn roller by cleaning it carefully with a cotton swab and rubber cleaning fluid (beware not to use a solvent! "Rubber renewing" sprays are usually OK, just spray some on the swab). Sometimes, dust is enough to get an otherwise good roller out of operation; in this case the trick gets you a couple years' time.
Push the copy button with the cover up and no paper on the glass. Is the light bar straight up and down, or is it crooked? I can't imagine how paper could go thru the machine crooked, but check it out if you can. If the paper is too thin, it may not be getting grabbed by the rollers right.
That's a "paper jam" error that can be fixed by removing all paper and pressing the resume/cancel button. Then replace the paper in the feed chute. The printer can straighten out a crooked feed to a very limited degree. The photo feeder attachment can interfere with a really full 8x11 feed. The i860 is very susceptible to overfilling the 8 1/2 x11 feeder without notice until you try to print. I usually remove the photo feeder until I need to print photos, and keep the regular paper feeder no more than 3/4 full. I pull out the regular paper when printing photos.
The paper size in the feeder and the paper size in your printing properties have to match. I.e. if your printing format says "letter size" and in your feeder is legal or A4 paper you will get this error.
If it is getting crumpled in the tray, there is something blocking the paper path.
What I would suggest is taking out the toner and drum cartridge, then remove the paper tray. Tip the machine on it's back and look into the paper feed area for something blocking the paper path.
When it is crumpling the paper like that, the feeder is working fine, just something blocking the paper path.
You can take a minela folder, and gently push it through the paper path to dislodge the obstruction.
Are we talking about a paper feed problem from the paper cassette tray or the Auto Document feeder on the top. Either way, check the the paper width guides, or if it is the paper cassette tray, remove it and check the paper pick up roller locking clips.
Check for any pieces of torn paper in the path, especially on the left side. You can also reach into the slot that the paper feeds into and feel each of the rollers behind the plastic cover; they all should turn freely, pay special attention to the wheel to the left.