Question about Kenmore Oasis HE 27082 Top Load Washer
II get an F1 code at start up and if you stop and start a few times it will work. Hot and cold water at inlet are fine. diagnostic procedure gave me an F - 68 code.
Ok so you will all love this answer. Not only do I own this set but I also sell them at sears in des moines, ia. Ok so there was a recall on the controll boards it's fine don't be scared all you have to do is call 1800-659-7026 give them your info and model and ser.# they will then send someone out to replace the control board it takes about ten min for all of it and it is all free no matter when you bought it. But in mean time quick fix for all of you is to unplug the washer then hit power then stop over and over tell there is no power left in it then plug it back in and it will work fine for awhile you may have to repeat if it does it again. But after they come out it will work fine. yes this has happened to me it sucks it took two years to find out what was wrong they didn't even tell us I had to ask alot of parts guys and look it all up. So for everyone that this is happening to I'm sorry I just hope this gets out to all of you because I work very hard to know my product and take care of my customers ask any of them and it's not easy working STRAIGHT commission and people don't want to come back for these kind of things. But remember the reason why you came there in the first place we will give you the lowest prices in town and we know what we are talking about, well most do if not they ask me:) so I realy hope this helps someone out there.
Posted on Apr 28, 2010
The best I could find by scouring the internet was that it was a communication problem between the central control unit and the electronic control box. I was getting F1 codes that would stop the wash, then diagnostics showed F68 and F41 codes.
Sears wanted to charge $65 just to come out and diagnose it themselves, and these appliance sites wanted to charge their own fees to offer solutions. So I took a chance and ordered a new electronic control box ($146.00 + S&H) and installed it myself.
There are three long screws behind the control unit "hood", in the back-top of the washer, facing straight up and down. After unscrewing, I lifted up the hood up and forward, and there was a black box - the electronic control. First, you should check all the wires and make sure the connections are ok. If that still doesn't fix it, unplug all the wires, and take the electronic control out by unscrewing one 1/4" bolt. Put the new one in and re-wire everything (it shows what wires go where on the electronic control box - named by colors). No more error codes!
This washer is only a year and a half old as well, I guess it will pobably be my last Kenmore/Whirlpool.
Posted on Mar 27, 2008
I was getting the same error code F1. Did some research and found what needed to be replaced. From Partstore.com you need to order the following:
Whirlpool - MACHINE & MOTOR - W10189966
This part replaces W10201186.
I replaced the part myself and no more F1 code. All is working well.
The part is easy to replace. There are three screws along the top of the control panel in the rear. Remove the screws and the control panel can be slid forward to service the board. Once you recieve the part and remove the control panel you will see the big part that needs to be replaced.
Hope this helps.
Posted on Sep 14, 2008
Washer worked fine until we moved. I found this and other sites and
decided to remove the three screws on the back of the control panel on
top and pull it forward. There are several points of connection that
you should check and re-seat (unplug and plug back in again). I'm next
to positive that my problem was related to one of the wire connectors
going to the areas where the water comes into the machine. Anyway, just
playing with the wires and putting the top back on seemed to fix the
problem for me.
Anything computer related can quickly stop working or become intermittent simply because of a lose connection. Check those connections before you pay a repairman or order a new control board.
Posted on Jul 14, 2008
Here is a video that explains how to test and repair this issue.
You can also purchase the video here http://www.appliancerepairlesson.com/shop/washer/cabrio-f1-error-repair-video/
Posted on Feb 26, 2011
April 2010 Have had this same problem since 08. Contacted Sears and Kenmore several times and my model number is not on their "list" therefore they will not do the repairs. I am deeply dissatisfied and annoyed with Sears repair service. They have been no help in regards to the issue I am having with my Kenmore Elite top loading washer. The model # is 110.27062603, serial # CU0670862. I have been getting an F1 error every time the wash cycle begins, I have to repeatedly press stop and start for the machine to work. Then go back just before the rinse cycle and press stop and start until it works again. When I called Sears repair I initially got the run around, being given several different numbers to call and finally not being helped at all. I was told that because my model number wasn't one of the ones on their list, I would have to pay for repairs. It seems that if I am having the same exact problems as those listed on the "bad " list they would repair my washer. These washers either need to be recalled or repaired without charging the customer for the repairs. I will make it a point to bring further awareness to this issue and post it on as many forums as I can.
Posted on Apr 25, 2010
I also have had the same F1 error code. I had a Sears tech come out to look at it. He took the cover off the controls and said it was the electronic control panel. The cost to fix it was $420. I said no thanks and he was on his way. I paid $129 for a 10 minute service call. I looked on this web site and called the 1-800-659-7026 number. I gave them my model number 11027092602 and serial number and they said there is a recall for this issue and they scheduled a service call to come out and replace the part free of charge.
Posted on Jan 19, 2011
Don't buy anything from Sears!!! I have the same F1 problem. I replaced the electronic control board and still have the same problem. They obviously don't care about their customers. I am going to try to connect and re-connect the connections around the water inlet like others did. Hopefully it works. I will never buy anything from Sears again.
Posted on Jul 31, 2008
The internet is a wonderful tool! I too am having the F1 code appear at the beginning of the wash cycle, but after stopping and starting about four times, it continues on with its cycle. I called the Kenmore Manufacturer from the start 1-800-659-7026 and gave the Model & Serial No. They are sending me free of charge by UPS the replacement Board with an appt. with a tech to install. We have yet to see if this is the solution.
Posted on Apr 27, 2010
Sears is now offering a free fix to this problem. I just got their letter in the mail on March 28, 2009. They will replace the board for free. No installation charge, either. If you are the original purchaser of the machine you should get a letter. If you don't, contact them.
Posted on Mar 30, 2009
Thanks to the posters who shared their solutions... We too are just out of warranty and started having this problem... of course our serial # starts with a CU, so we are not covered by the recall...
Anywho, we had service scheduled for this morning, but they were taking too long and I had to run, so I jumped on here, read the suggested fixes, tried them, and seem to be working just fine now.
I agree with the poster above who believes the problem is with the connections around the water intakes... I didn't unseat/reseat those first, just the ones around the control board, and it didn't work... I re-read the fix and tried those connections, and presto, no more F1 error!!!
Thanks again to those who posted solutions!!!
Posted on Jul 16, 2008
I just experience the same problem. F2 error on washer. If you are out of warranty, contact Sears 1 source ( 1-800-479-6351 option 7) complain like heck to the representative and demand compensation. I was quoted for almost $400 bucks to repair my washer. I got them to reimburse me for the trip cost, labor, and 100 dollars toward the part. They could not offer any more than 100 dollars on a 200 dollar control unit. I expressed how much I was disattisfied with this washer failing in almost a year and a half of service. I also was able to sqeeze a 100 dollar gift card from Sears. Don't let them get away scott free. Post your success
Posted on Aug 20, 2008
I also have the F1 problem on my Oasis HE washer. Received a letter from Sears (4/11/09) advising of an electronic control board upgrade to ''improve product performance and quality''. So hopefully this will also correct the issue of error codes. I'll call Monday to set up an appoinment for the free upgrade. S/N ranges are listed to qualify for the new board.
Posted on Apr 11, 2009
As I stated earlier, I too had this problem. I would get the F1 code every time I started my washer. I called Sears Repair to come out. My Control Panel was replaced. The original control panels that were installed in these machines, all built around the same time had a glitch in them. They are replacing all the bad ones with a different model control panel. At this time there is no recall so the customer has to pay for the repair. The repair cost was $367.00. Instead of paying that amount I bought a 1 year extended warranty that cost me $214.99 which covers everything. Don't buy anything with a computer in it because the machine is only good as long as the computer is working. An old fashion washer would have been a better choice.
Posted on Nov 24, 2008
The F1 problem with the washer is on RECALL. I received a letter in the mail from Sears asking if my Serial # falls inline with the defective "Control Board." Mine did and they delivered a replacement part to my home and the service tech came and replaced it.
Posted on May 06, 2009
You can sign this petition if your having the same problem.
Posted on Nov 23, 2008
If your Kenmore Oasis HE model # 110.27062602 with Serial number of CT50XXXXX or higher your out of luck. I just spent 10 minutes on the phone and the lady kept saying sorry but they are not under recall at this time for F1 code. Any ideas? Mine takes forever to get going due to stop and start all the time.
Posted on Dec 09, 2011
I'm in the F1 club. Bought unit in 2007, F1 errors in 2009... still have it to this day.
Sears told me my unit was not apart of the recall, I was SOL as far as they were concerned.
I tried the posted fix-- reseat the cables around the water intake... I went further and used electronic cleaning solution on the sensors] after removing their plastic color clips. The F1 problem "seemed" to have gone away but ... alas, came back almost 20 or 30 mins after the "fix". This fix did NOT work, at least for me.
The controller board costs $133 and is SUPER EASY to replace from what I can tell.
Sears SUX.. never again. $1,000 "high tech" washing machine turned out to be a $1,000 boat anchor. When I replace the controller board, I __will__ dissect the old board and test every component to see what it was that went bad. My thought is there is either a blown pico fuse or a dried up micro capacitor [most likely].
Posted on Jul 10, 2011
My washer told me ol i know it is over load ,its told me that even when i put small load
Posted on Mar 01, 2011
I have the same problem only mine is not in the recall, only certain numbers are even though it is the same washer. I have tried all the numbers and they all say yes there is a problem but until my number is added to recall there is nothing they will do even though it is a Kenmore Oasis HE washer 18 mos old.
Posted on May 20, 2010
Got these errors after our move.... had sears come out and replace the control board [they had to come out 3 different times before it was fixed -- we went almost 8 weeks without a washer].
They fixed it for a resonable price due to the recall. Worked for about 2 weeks and yesterday am getting F1 error again -- UGH! This has been such a huge pain.
Posted on Dec 11, 2009
I just called 1-800-659-7026 after receiving the F1 error code on my Kenmore Elite Oasis washing machine (model number MOD: 110.27062600). It IS on recall. The company you are calling is A&E Factory Service - they're handling the recall.
You'll need the model number and serial number when you call. The mod and serial number can be found just under the lid on a sticker on the inside back lip of the washer (top back of opening where you put the clothes in).
They said they are going to send the part out right away and I should have it within 3 to 5 business days. Once I receive the part I call them back and they will send a technician out to install it. 100% free of charge. So far, so good. Easy enough.
Posted on Nov 26, 2014
Thank you to everyone who posted - I am having the same "F1" problem and through these posts I called the toll free number and they are sending a new part and installing for free. The customer service person stated "there is no recall" but there is "an upgrade." The "upgrade" is free for both the part and the installation - seems like a "legalize" way of gettting out of replacing the part for everyone unless they are smart enough to have found this site. Thank you again
Posted on Mar 10, 2012
Kenmore Oasis He F1 error code after 20months old I check electric control board panel they made in form china that why kenmore have alot of problem
Posted on Oct 08, 2011
Here is a link to an incident report to the Consumer Product Safety Commission: http://www.saferproducts.gov/ViewIncident/1170505
After you read the report, go to the top of the page and click on Report An Unsafe Product and fill out the form. In the Incident Description box give them your model and serial numbers and ask that they be included in the recall. If enough people let them know that ALL the models and serial numbers are having exactly the same problem as the ones in the recall, maybe they'll make Sears fix them all for free.
Posted on Jul 19, 2011
Just wanted to thank those who shared their solution... We actually had a service call scheduled for this morning ( we are just a couple months out of warranty too), and they were taking to long (I was going to have to leave), so I jumped on here, read the suggested fix, and went up and gave it a shot... and voila!!!, it appears to be working just fine now.
I agree with the poster that said it seems to be the connections around the water intakes... I didn't unseat/reseat those to begin with, just all the ones around the board, and it didn't work. I re-read the fix again and went back to those specific connections, and tried it again, and no more F1 error!
Thanks again for posting!!!
Posted on Jul 16, 2008
I just want to say that my Kenmore Oasis HE washer is just 14 months old - of course the warrant has expired. We had to replace the computer and the control panel and we are still having problems!!!!! What a lemon - do not buy this washer
Posted on Jun 09, 2008
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