Question about Philips HTS-3555 System

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Sound cuts out every so often when using Coax Digital In

I have my Satellite and Xbox360 running into my TV using HDMI, then using my TV's Coax Digital Audio out to connect sound to my Philips receiver.

However, every few minutes, the sound cuts out, and the receiver display acts as if its recognizing the signal for the first time. Posts up the DOLBYPLII message, then the sound comes back in and it goes right back displaying DI, which is what it displays the whole time the sound works flawlessly.

I tried bypassing the TV thinking it may be the culprit and hooked up my other dvd player to the receiver using the digital in as well. Same issue. Every few minutes its like it reconfigures what its decoding, and the sound cuts out while it figures it out. But the sound is constantly coming, cutting out mid song, or dialogue sometimes.

Could it be my wires? Thats the only other constant. I used a high quality Sony Digital Coax wire to connect the devices ($15 for an rca cable... gag me).

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  • 2 more comments 
  • PattieB Dec 15, 2007

    after 10-20 minutes we get a squeal then the sound cuts out, unit freezes up completely. Remote won't work consistently. What are we doing wrong???????

  • Massive88 Jan 01, 2008

    They are sending me a replacement unit. Hopefully that will fix it. Thanks for the phone in tip.

  • Anonymous Feb 04, 2008

    I am having this same problem. Is there anything I can do to fix it?

  • Shaji Kg
    Shaji Kg Feb 01, 2014

    Same problem for me also. The warrenty period finish from Alghanim x-cite.I taken to the service center, after checking they said board complaint. Repair will cost 30 Kuwaiti Dinar.it is too much, because, from 30 KD , ican buy a new one. Any other solution from philips.

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Just so you know, the "rapid replacement" unit Philips sent me WAS rapid, but it was a refurb unit, complete with scratches, and it had the same problem as my original unit.  The sound still cut out when using the digital audio coax in.  I sent it back and returned the original to Target.

Posted on Mar 16, 2008

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Solution to Both our problems is this, call Philips, "it just so happens that we have a rapid replacement program for this particular system"-"there seems to be an internal electrical problem", so I'm sending it back to them.......

Posted on Dec 18, 2007

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----------------------------------------------------------------------------------------------

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