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Dvd in Dell reads audio cds but not DVDs

I have worked with teh Dell tech support, reloaded drivers, cleared registers,etc.
They want me to reload operating system. The HL-DT-ST DVD+RW GWA 4104B is able to play audio CDs and read data files but cannot see a pre-recorded DVD nor see a blank Sony DVD-R disk. Any ideas? Hate to reload system if the laser is kaput. any other tests?

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  • Anonymous Mar 18, 2008

    THE DVD CANT PLAY


  • bobsparks Jun 29, 2008

    samsung cd-rw/dvd -rom burner sm-352f will not read dvd of any kind. windows media player asks for dvd decoder software and it appears i must purchase same. is there a driver rmissing?

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Easy put the dvd drive into another computer see if you get the same problem

Posted on Dec 12, 2007

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Have you tried to remove the hardware and then boot up computer, Shut back down and reinstall the DVD drive (hardware) and try that. also you can try cleaning the drive what a good Dvd cleaner you probably did that already. If you haven't try it see if that helps, With a little more info I may be able to help you out if that don't work, Your more than welcome to email me so we figure out what the heck is wrong.

Posted on Dec 12, 2007

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