Question about Brother IntelliFAX 1270E Plain Paper Fax

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Certain faxes won't come through

Re: a new 1270e, I can receive all faxes from other machines except one. That machine has no trouble sending to any but mine. When getting a call from the problem machine, the dial on my fax says, "Ext phone in use," for about 30 seconds and then it hangs up. I have an answering device set up with the machine.

Ideas?

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I have heard of machines having a compatibility issue with other machines. I would call brother or a brother dealer, first find out what the other machine is. it is likely not recognizing the handshake signal.

Posted on Jan 08, 2008

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