Question about Dell A940 All-In-One InkJet Printer

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Printer Problems The printer is not printing colour. There is ink in the cartridge and everything is connected but when you print something in colour it makes all the right noises but when the paper comes out the other end it is blank.

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  • Anonymous Dec 12, 2007

    Black ink not printing, replace cartridge but still no print. It THINKS its printing but all I get is blank pages.

  • loycie Dec 15, 2007

    new cartridges printing blank pages only

  • Anonymous Jan 15, 2008


    Dell A940 All-In-One printer was printing fine till I left it a while and not using it, ordered new cartridges from Dell, and when received 'you come and make it print!!!!' I had to leave it and buy a new printer, but I still use the scanner. Everything seems OK but the ink is not released to the paper, something is blocking it. I have read about other printers boiling the printer head etc. but I don't even know how to get it out! Isn't it time for these manufacturers get their business fixed.

  • Anonymous Jan 15, 2008

    Dell A940 All-In-One printer was printing fine till I left it a while and not using it, ordered new cartridges from Dell, and when received 'you come and make it print!!!!' I had to leave it and buy a new printer, but I still use the scanner. Everything seems OK but the ink is not released to the paper, something is blocking it. I have read about other printers boiling the printer head etc. but I don't even know how to get it out! Isn't it time for these manufacturers get their business fixed.

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  • 74 Answers

I recently used a re-filled cartridge from Staples and it did not work. When returning the cartridge they let me know that 50% of their cartridges are being returned for the same reason. I recommend returning the cartridges and purchasing a "Name Brand" cartridge and trying again. Let me know if this works.

Cynthia Charczenko

Posted on Jan 15, 2008

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My printer could not print out the Black words even though the Black Ink is full. How could i solve this problem ?


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My printer no longer prints black,the colors print ok,but are a little light.Idid everything the maintenance screen told me to doI still can't get the black to print.I used new ink cartridges too.


Hello there, I am the Expert that will be helping you today. My name is damnor01.

Welcome to Fixya.

What you want to do to get your printer working again is to clean the ink heads using the maintenance program that came with your printer.

You may clean both the colour and the black ink cartridges. You may need to do this a few times, print a test page between each cleaning cycle. This will get the ink to flow through the printer system. Also leave the printer on for a while so the ink can settle. Ensure that you use original ink cartridges from Kodak as generic cartridges give endless problems.
Make sure they are compatible with your make of printer.

Thanking you kindly
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Ink cartridge problem?


Try to re-seat the ink cartridge.

  1. Press your printer's button to position the ink heads for replacement
  2. Then gently pull out the problematic ink cartridge.
  3. Turn the printer OFF to reset the printer's memory.
  4. After about 3 minutes, turn ON your printer and it should now ask for the missing ink cartridge.
  5. Now gently put on the problematic ink cartridge in place.
  6. Let the printer re-charge the inks and clean the ink heads afterward through the printer's maintenance program installed in your computer. (Go to "Printer's and Faxes, right click on your installed printer, then click "Printer's Preferences. Go to the "maintenance tab" and click on something like Print Head Cleaning.)
Just give it a try.

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Please check if your Colour Ink Cartridge is not emply. If their's ink in the cartridge then try to service your printer through the Print Preferences. Your Colour Cartridge Nozzels could have been blocked thats why your printer is unable to print in Colour.

In case if both the above doesn't work then check in the Print Preferences that you should not have saved the option of PRINT DOCUMENT IN BLACK ONLY. hope this helps , AJ

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Colour Ink Jet Cartridges emptying during a black ink print run


Hi,
If you go to your printer properties, there should be a setting whereby you have to select the option to "PRINT USING BLACK CARTRIDGE ONLY". Make sure this option is selected, otherwise your printer will use ALL colors even if you only print black.
Let me know if you need any further assistance.
Best wishes,
Graemevm

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Have changed Ink Black and Colour... Stil getting error Message.


Make sure the tape covering the hole on the bottom of the black cartridge is removed. and then go into the printers folder and right click on your printer icon and go into the properties of that printer and there should be something in there to tell it that you changed cartridges and you can also print a test page as well.

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Then the printer refused to print anything - the yellow LED lamp blicks continuously. Have turned the printer on and off, have also shut down the computer and re-started.

The only thing that will work now is the black cartridge, if I remove the colour one.

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