Question about HP Photosmart R725 Digital Camera

11 Answers

Cannot reset camera

I am getting error message 000000184489957000 and camera asking to reset. I have tried to reset, following the reset instructions in book, but camera error does not go away, and camera does not stay on or work.

please help

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  • shariev Dec 17, 2007

    I have the EXACT same problem and no clue how to fix it

  • Anonymous Dec 22, 2007

    0000018-4489-957-000 error prevnts the cmaera from powering on. The camera powers on, displays the error, then shuts off. How do we fix?

  • Anonymous Dec 30, 2007

    i heve problem mit hp r725

  • kurai Feb 16, 2008

    I've tried resetting, playing with pushing buttons, letting the camera sit, and removing the battery and memory card, or even just the memory card. Nothing's worked, and I was just using the camera just fine 5 minutes before this started happening!

  • smlstf Aug 24, 2008

    When i try to turn the camera on is shows a red screen reading



    Camer has experienced and error.

    00000018-4489-957-000

    Please reset your camera



    The camera only stays on for about a second and then shuts off again. The shutter that covers the lense also doesnt close.

  • Jennifer Bushen Sep 30, 2008

    Thanks everyone! A little tap, tap to the corner and we are all set. HP wanted to change me $30 to talk to me on the phone. So thank you for saving me $30

  • Anonymous Oct 03, 2008

    i have the same problem only my error message says 5555aaaa-61ee-14b-031 i need help :(

  • Anonymous Oct 07, 2008

    I had the same problem and all I did was tapped it on the palm of my hand and it turned on like nothing. Had to reset the date and time. =)

  • Anonymous Dec 21, 2008

    ai have thi problem 000000184489957000

  • sfabtx Apr 15, 2009

    Unbelievable. I had the same problem and a little tap on the palm solved it. Thanks!!!

  • Anonymous May 05, 2009

    ha! I've had the same problem!! ALmost bought a new camera--- gave it the ol' tap and it fixed it immediately!! wow! 

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I was having the exact same problem. The screen would turn red and i would get an error message. I realized the lens lid stayed open even when the camera shut itself off. I hit the corner of the camera a few times (the side with the lens) until the lens lid shut. Then I tried to turn on the camera and it worked!

Posted on Apr 16, 2008

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Instead of beating up your camera try this. If the lens cover is open when the camera is off then look at the front of the camera, turn the camera on and the lens cover should close. Quickly hold down the lens cover with a finger to keep it closes. Very light pressure is all it takes. The red error screen will come back up, and the camera will shutdown again. now try to reset it and it should work this time. Must be something with the lens cover getting left in the open position that is causing the error in the first place and preventing the reset from completing. Worked for me (HP Photosmark R727), hopefully it will work for you too.

Posted on Aug 28, 2008

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Had the same problem and I took Tkay86's advice and it worked. I did the reset thing quit a few times but it didn't work, so I tapped the corner where the lens is and it started working again! But another thing, like the other person said...don't let the battery die...keep it charged.

Posted on Aug 22, 2008

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I just had the exact same problem as noted above. Whenever I powered on the camera, the lens cover briefly closed, the red error screen popped up just as the cover opened again then the camera shut itself off almost before I could read the error screen (leaving the lens exposed of course). I must have power cycled the darn thing a dozen times just to grab the error code so I could google for it.

I tried holding the lens cover closed with my finger as I powered it on, but I never thought to give it a good whack.

My trick never worked, but the good whack to the corner fixed it right away. Thanks!

Posted on Jul 01, 2008

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YOU PEOPLE ARE FRICKIN' GENIUSES!!! I had the"red screen of death" as well...tried resetting...nothing. Resigned myself to buyin' another $200 digital camera in 6 months (1st one was inadvertantly "slapped" out of my hand by a wife who said I was being an idiot at the time) Anyways, it was just like CPR, one tap on the palm...nothing! CLEAR! Second tap on the palm...nothing!! CMON, BREATH ****! Third tap...WE HAVE A LIVE ONE!!! Thanks to all! :)

Posted on Jun 25, 2009

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I had the same error. I tried to reset it but it wouldn't work. Finally, after trying for about an hour, it came on with the date and time screen. I think it worked when I reset it, waited for about 10 minutes, and then hit the flash button when I powered on. I can't remember exactly. Keep trying, it will work.

FYI, I was getting a red screen and the error 0000018-4489-957-000, and then it would shut down.

Posted on Dec 24, 2007

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Same error and same solution.....thanks everyone :)

Posted on Jan 05, 2010

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Totally worked! When I read it I was like " This is so not going to work!" I litterally thought I had to get a new battery! I was online looking to order one and then I spotted this! I havent used my camera in a year! Exactly! I just gave my camera a little pat on the back and i almost screamed! Now I will be taking a lot of pictures the next few weeks! :) you were a great help sfavtx!

Posted on Jul 31, 2009

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I coulnt believe it when it started working but yes...has the same problem as most and thought it had something to do with the lens also as i noticed it wasnt closing when the power was off. So like the recommend suggestion i held the camera in my right had and hit it in my right palm 2-3 times as had as i could. turned the power on and "BINK" it started working again. Awesome! FYI: prior to this i did do the reset button and nothing changes,even held the lens lid down when powered up but no change. I think it may have something to do with the battery getting low or going dead and the lens becoming stuck and not closing making it go into reset/error mode. Who knows iam not expert but who would of thought at HP that a tap would fix the problem. HA!! Thanks to all for your help who posted.... :)

Posted on Oct 08, 2009

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I actually went to buy a new battery and the guy at the store tested my battery and said it was fine. Gad I found this webpage, I was not sure it would work for me either, so I went and grab the camera, tapped it in my hand, turned it on, presto, went to the reset date screen and it is taking pictures again. Yay!

Posted on Dec 13, 2009

I had the same problem - red screen and error. Tap the corner where the open lens gently on a table and it will flip close then the camera should work fine.

Seems like most technology, a little thump and its fixed!

Posted on Jun 18, 2008

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