Question about HP Deskjet 5940 Photo InkJet Printer

1 Answer

Will not load toolbox when clicking service tab

Clicking service tab results in error message can not load "help
with printer lights" suggests reinstalling driver program.
nice ideal but does not work..

Posted by on

  • menashenj Jan 01, 2008

    Same problem, HP 6980.

  • jay3 Feb 25, 2008

    Fixed problem by reinstalling op sys

    with a clean op sys, reloded printer driver cd and prob was

    fixed.

    jay3

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,351 Answers

It's suggested to un-install the software & reinstall. Follow these instructions. Some files are corrupt & need to be re-installed.

Disconnect the USB cable from the printer only.
Insert the printer CD.
When prompted, click Remove and wait for the software to un-install.
Click, Finish to complete the un-install process.
Click, Yes when prompted to restart Windows.
Windows needs to be restarted for the changes to take effect.
Wait for system to fully finish loading.
Do not plug in the USB cable until instructed to do so.
Load the HP printer CD. Follow CD's instruction for install.
When completed re-start the system even if the software
has not instructed you to.
Check if the service tab function?
Please post back if the has failed!
& please vote...

Posted on Feb 25, 2008

  • Mike Peluso
    Mike Peluso Feb 25, 2008

    Oh, so I got to you too late... Rember that vote.. I will & your nick.

  • Mike Peluso
    Mike Peluso Feb 25, 2008

    Thank You jay!

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I get into service mode?



Toolbox (Windows):

Open the Toolbox and Click the Services tab.

Nov 07, 2013 | HP Officejet Pro 8500 Wireless All-In-One...

3 Answers

Printing problem


  1. Open the Printers folder.

    • For Windows XP Select 'Start', 'Control Panel', 'Printers and Other Hardware', and 'Printers and Faxes'.
    • For Windows versions other than Windows XP select 'Start', 'Settings', and 'Printers'.

  2. Right-click the printer icon to open Properties.

    winxp_properties.jpg

  3. Click the 'Maintenance' tab and click the 'Print Head Alignment' icon.

    win_maint_align_button.jpg

  4. The message below is displayed. After confirming the two points below, click 'Print Head Alignment'.

    i250_win_align_confirm.jpg

  5. The following message is displayed. Click 'OK'. Print head cleaning starts. The power lamp flashes during cleaning operation. Do not perform other operations. After cleaning has finished, the first head alignment pattern will be printed.

    win_do_not_start.jpg

  6. The following message is displayed. After printing has finished, click 'Yes'.

    win_man_align4.jpg

  7. Refer to the printed sheet, and select the pattern with the fewest visible vertical stripes in column A.

    i250_align_pattern.jpg

    align_compare.jpg

    <1> Example of highly visible vertical stripes in the pattern.
    <2> Example of the fewest visible vertical stripes in the pattern.

  8. Enter the selected pattern's number in the Column A box.

    i250_win_align_set.jpg

  9. Similarly, enter the selected numbers in the boxes for column B to F.

  10. After all numbers have been entered, click 'OK'.

Apr 09, 2008 | Office Equipment & Supplies

2 Answers

K5400 warning lights indicated print head problems. I have cleaned the print heads and reinstalled them and I am back in business but now it's doing a test print on every occasion.


Try doing an alignment with the printheads.
You can also try changing the inks,if that solves the problem eventhough old inks are stil not empty,contacts might be the issue on old inks which causes error blinking lights which is an indication of printhead rejection.

Method one: Clean printheads in Solution Center
  1. Make sure the printer is loaded with unused white paper.
  2. In HP Solution Center , click Settings , and then click Printer Toolbox .
  3. Select the Services tab, and then click Clean Printheads .

Method two: Clean printheads from the control panel
  1. Make sure the printer is loaded with unused white paper.
  2. Press and hold the Power button
  3. Press the Cancel button two times.
  4. Press the Resume button one time.
  5. Release the Power button
    Cleaning the printheads takes a few minutes, and when it completes, a page prints.

Method one: Calibrate linefeed in Solution Center
  1. Make sure the printer is loaded with unused white paper.
  2. Open HP Solution Center , then click Settings , then Printer Toolbox .
  3. Select the Services tab.
  4. Click Calibrate Linefeed .
  5. An Advance Linefeed Calibration window opens. Click OK .
  6. After calibration, print another PQ Diagnostic. If there are still dark lines or white gaps in Test Pattern 3, the printer must be serviced.
Method two: Calibrate linefeed from the control panel
  1. Press and hold the Power button
  2. Press the Cancel button fourteen times.
  3. Press the Resume button six times.
  4. Release the Power button
Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

Apr 10, 2011 | HP OfficeJet Pro K5400dn Photo Printer

1 Answer

Prints one or two lines then you get a scrambled error message and it stops until you press on button then it does the same thing again, I have unplugged everything several times and even uninstalled and...


Use the HP Toolbox to perform the following tasks:
  • Calibrate the printer to align the print cartridges.
  • Clean the print cartridges when lines and dots are missing from your printout.
  • Print a test page to check for clarity after cleaning or to verify that the printer can receive data and print from the computer correctly.
  • Print a diagnostic page to show how the print cartridge nozzles are working.
  • Calibrate the photo tray to correctly position your photos.
  • Check the ink levels of the print cartridges. Adjust the printer configuration.
  • Investigate warning conditions.
Opening the HP Toolbox from the printer icon
  1. Double-click the HP Digital Imaging Monitor and make sure you are on the correct printer tab.
  2. Click Settings and then click Print Settings .
  3. Click the Printer Toolbox choice.
Opening the HP Toolbox from the Printer Properties
  1. Click Start .
  2. Click Settings .
  3. Click Printers .
  4. Right-click the icon of the printer in use.
  5. Click Printing Preferences .
  6. Click the Features tab.
  7. Click the Printer Services button.

Oct 25, 2010 | HP PSC 2355v All-In-One InkJet Printer

1 Answer

How do i check ink levels please? HP C6380 printer


Follow these steps to check the ink levels in the Toolbox . The Toolbox is part of the standard printer software. Depending on the version of Toolbox on your computer, the appearance of the Toolbox features might vary.

  1. Click Start .
  2. Click Printers and Faxes .
  3. Right-click the icon for your printer (c01532298.gif ), and then click Printing Preferences .
  4. Click the Features tab.
  5. Click the Printer Services button. The Toolbox window opens.
  6. Click the Estimated Ink Levels tab. A window opens that indicates the estimated ink level of each cartridge.
Regards
Riztech

Aug 28, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

The printer is not printing all letters clearly. I want to clean the printing heads to see if this will help.


To clean the print head from the control panel
1.
Load letter, A4, or legal unused plain white paper into the input tray.
2. Touch Setup on the display.
3. Touch Tools.
4. Touch Clean Print Head.
The HP Photosmart cleans the print head and prints a page that you can recycle or
discard.

To clean the print head from the HP Photosmart Software
1.
Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
3. Click the Device Services tab.
4. Click Clean the Print Head.
5. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
If print quality still seems poor after you clean the print head, try aligning the printer.
If print quality problems persist after cleaning and aligning, contact HP support.

Mar 18, 2010 | HP Photosmart D7460 Printer

1 Answer

How do I check the ink level on the hp photosmart 8150?


In your HP software "Toolbox" click the "Estimate Ink Level" tab.

To get to the HP "Toolbox"
Click Start > Control Panel > Printers
Right click your printer name, choose "Preferences"
Click the "Services" Tab
Click "Service this Device"
The Toolbox opens

Dec 29, 2009 | HP Photosmart 8150 InkJet Printer

2 Answers

Hi. I have a HP Business Inkjet 1200. What to do to print a testing page? /Christer


Toolbox The Toolbox provides status and maintenance information about the printer. It also provides links to the onscreen user's guide for help in performing basic printing tasks and solving problems.
NOTE: The Toolbox is available for Windows computers only. If the Toolbox was not installed with the other printer software components, you can install it using the installation program on the Starter CD. To monitor a printer on a shared port (for example, \\portname\printername) from a client machine, the Toolbox must be running on the server machine as well as on the client machine. Opening the Toolbox
  1. From the Start menu at your computer, point to Programs .
  2. Point to the printer name, and then click the Toolbox icon.
Toolbox tabs The Toolbox contains tabs that you can use to view product information and change configuration settings. Tabs Contents Printer Status
  • Selected printer The drop-down list displays the currently selected printer.
  • Ink Level Information Shows estimated ink levels for each cartridge.
  • Order Supplies Provides access to a Web site where you can order printing supplies for the printer online.
  • Ink Cartridge Information Shows order numbers and expiration dates for the installed ink cartridges.
  • Preferences Gives you the ability to set advanced Toolbox settings, such as selecting which printer error messages appear, specifying whether you want to be notified by an audio alert when an error occurs, as well as the types of error messages that you want to see. Also, you can turn on myPrintMileage AutoSend, which provides you with a closer forecast of printer usage on the myPrintMileage Web site.
Information
  • Printer Information Provides links to myPrintMileage and shows the printer hardware and printhead health information. You can also use the tab to obtain information about accumulated ink and media use, statistics up to the last 20 jobs, and job tracking.
  • Help Information Provides links to HP Instant Support and HP Customer Support, as well as to the onscreen user's guide for help in performing tasks and troubleshooting. It also provides instructions that guide you through registering the printer onscreen.
Printer Services
  • Align Printheads Guides you through aligning the printheads.
  • Clean Printheads Guides you through cleaning the printheads.
  • Calibrate Color Allows you to calibrate color manually.
  • Print a Demo page Prints a demonstration page. This is used to verify that the printer is connected to the computer correctly and that the printer and printer software are working properly.
  • Advanced Configuration Allows you to set tray lock and select a default tray (if Tray 2 is installed).








Sep 08, 2009 | HP Office Equipment & Supplies

1 Answer

How do I realign my hp photosmart c4480 printer?


To align the print cartridges from the HP Photosmart Software
1. Load letter or A4 unused plain white paper into the input tray.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Print Cartridges.
When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then
press the button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
The product prints a print cartridge alignment sheet.
7. Load the page print side down on the right front corner of the glass, and then press
the button next to OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can be
removed. Recycle or discard the page.

Jul 18, 2009 | HP PhotoSmart C4480 All-in-One Printer ...

1 Answer

Check ink


Printer Toolbox

Use the printer Toolbox to perform the following tasks:

• Align the print cartridges
• Automatically clean print cartridges
• Print a test page
View estimated ink levels -This is what you would click on.

To open the printer Toolbox
  • 1. Open the Printer Properties dialog box.
  • 2. Click the Features tab, and then click the Printer services button.
The Toolbox is displayed.

I Hope This Helps.

Jan 27, 2009 | HP DeskJet 920c InkJet Printer

Not finding what you are looking for?
HP Deskjet 5940 Photo InkJet Printer Logo

Related Topics:

137 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...