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Re: will not load toolbox when clicking service tab
It's suggested to un-install the software & reinstall. Follow these instructions. Some files are corrupt & need to be re-installed.
Disconnect the USB cable from the printer only. Insert the printer CD. When prompted, click Remove and wait for the software to un-install. Click, Finish to complete the un-install process. Click, Yes when prompted to restart Windows. Windows needs to be restarted for the changes to take effect.
Wait for system to fully finish loading.
Do not plug in the USB cable until instructed to do so.
Load the HP printer CD. Follow CD's instruction for install.
When completed re-start the system even if the software
has not instructed you to.
Check if the service tab function?
Please post back if the has failed!
& please vote...
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For Windows XP Select 'Start', 'Control Panel', 'Printers and Other Hardware', and 'Printers and Faxes'.
For Windows versions other than Windows XP select 'Start', 'Settings', and 'Printers'.
Right-click the printer icon to open Properties.
Click the 'Maintenance' tab and click the 'Print Head Alignment' icon.
The message below is displayed. After confirming the two points below, click 'Print Head Alignment'.
following message is displayed. Click 'OK'. Print head cleaning starts.
The power lamp flashes during cleaning operation. Do not perform other
operations. After cleaning has finished, the first head alignment
pattern will be printed.
The following message is displayed. After printing has finished, click 'Yes'.
Refer to the printed sheet, and select the pattern with the fewest visible vertical stripes in column A.
<1> Example of highly visible vertical stripes in the pattern. <2> Example of the fewest visible vertical stripes in the pattern.
Enter the selected pattern's number in the Column A box.
Similarly, enter the selected numbers in the boxes for column B to F.
Try doing an alignment with the printheads. You can also try changing the inks,if that solves the problem eventhough old inks are stil not empty,contacts might be the issue on old inks which causes error blinking lights which is an indication of printhead rejection.
Follow these steps to check the ink levels in theToolbox. The Toolbox is part of the standard printer software. Depending on the version of Toolbox on your computer, the appearance of the Toolbox features might vary.
ClickPrinters and Faxes.
Right-click the icon for your printer (), and then clickPrinting Preferences.
To clean the print head from the control panel
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Touch Setup on the display.
3. Touch Tools.
4. Touch Clean Print Head.
The HP Photosmart cleans the print head and prints a page that you can recycle or
To clean the print head from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
3. Click the Device Services tab.
4. Click Clean the Print Head.
5. Follow the prompts until you are satisfied with the quality of the output, and then click
If print quality still seems poor after you clean the print head, try aligning the printer.
If print quality problems persist after cleaning and aligning, contact HP support.
The Toolbox provides status and maintenance information about the printer. It also provides
links to the onscreen user's guide for help in performing basic printing tasks and solving
The Toolbox is available for Windows computers only.
If the Toolbox was not installed with the other printer software components, you can install it
using the installation program on the Starter CD.
To monitor a printer on a shared port (for example, \\portname\printername) from a client
machine, the Toolbox must be running on the server machine as well as on the client machine.
Opening the Toolbox
From the Start
menu at your computer, point to Programs
Point to the printer name, and then click the Toolbox
The Toolbox contains tabs that you can use to view product information and change
The drop-down list displays the currently selected printer.
Ink Level Information
Shows estimated ink levels for each cartridge.
Provides access to a Web site where you can order printing supplies for the
Ink Cartridge Information
Shows order numbers and expiration dates for the installed ink cartridges.
Gives you the ability to set advanced Toolbox settings, such as selecting which
printer error messages appear, specifying whether you want to be notified by an
audio alert when an error occurs, as well as the types of error messages that you
want to see. Also, you can turn on myPrintMileage AutoSend, which provides you
with a closer forecast of printer usage on the myPrintMileage Web site.
Provides links to myPrintMileage and shows the printer hardware and printhead
health information. You can also use the tab to obtain information about
accumulated ink and media use, statistics up to the last 20 jobs, and job tracking.
Provides links to HP Instant Support and HP Customer Support, as well as to the
onscreen user's guide for help in performing tasks and troubleshooting. It also
provides instructions that guide you through registering the printer onscreen.
Guides you through aligning the printheads.
Guides you through cleaning the printheads.
Allows you to calibrate color manually.
Print a Demo page
Prints a demonstration page. This is used to verify that the printer is connected to
the computer correctly and that the printer and printer software are working
Allows you to set tray lock and select a default tray (if Tray 2 is installed).
To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the input tray. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Print Cartridges. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then press the button next to OK. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. The product prints a print cartridge alignment sheet. 7. Load the page print side down on the right front corner of the glass, and then press the button next to OK to scan the page. When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page.