Question about Vtech VT 2461 Cordless Phone

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VT2461 ADDITIONAL HANDSET PROBLEM

I HAVE THE VT2461 ANSWERING MACHINE AND 3 HANDSETS. RECENTLY ONE OF THE HANDSETS (LABELED HANDSET #3) BROKE SO I WAS ABLE TO PURCHASE A REFURBISHED HANDSET WHICH WORKED FINE AND REGISTERED THE ADDTL HANDSET AS #4. I DID NOT REALIZE THAT THIS MODEL COULD HAVE 4 HANDSETS SO I BOUGHT A NEW ADDTL HANDSET AND ANOTHER REFURBISHED HANDSET AS MY FOURTH. HOWEVER, WHEN I PUT EITHER OF THESE TWO PHONES INTO ITS BASE, IT KEEPS SEARCHING FOR BASE. I HAVE UNPLUGGED ALL THE PHONES, TAKEN OUT ALL THE BATTERIES, REPLUGED THE PHONE, RETURNED THE BATTERIES AND 3 HANDSETS REGISTER. BUT THE SYSTEM WILL NOT REGISTER THE SPACE FOR HANDSET #3. I HAVE TRIED SWITCHING OUT THE HANDSETS BUT THE SYSTEM JUST DOES NOT SEEM TO RECOGNIZE THAT i AM NOT REGISTERING A 5TH HANDSET (SINCE THE MAX IS 4), BUT AM JUST REPLACING ONE OF THE HANDSETS (HANDSET 3). HELP.

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  • rosehello Dec 12, 2007

    Well, I think I might have solved my own problem. I had emailed vtech about my problem and below is their solution. I have not tried it yet, but will let you know how it goes. I thought I would share what they wrote with the group.



    To be able to register your replacement handset, you must de-register all the handsets from the VT2461 base unit. Follow the steps below to de-register your handset(s) from the VT2461 base:

    For the VT2461 base unit (with a Tone or Pulse switch at the bottom of the base), take the handset out of the base, and any spare battery inside the base.

    1. Unplug the base from the power outlet. Wait approximately for 10 seconds.
    2. Press and hold down the PAGE button, and then plug the AC adapter in.
    3. When the POWER light blinks, release the PAGE button.
    4. Hold it down for 5 seconds.
    5. When the LINE IN USE light begins to flash, release the PAGE button.
    6. The HANDSET CHARGING light on the base will blink 5 times.
    7. Within 5 seconds from when it stops blinking, press the PAGE button once.

    For the VT2461 base unit (without a Tone or Pulse switch at the bottom of the base), take the handset out of the base, and any spare battery inside the base.

    1. Unplug the base from the power outlet. Wait approximately for 10 seconds.
    2. Press and hold down the PAGE button, and then plug the AC adapter in.
    3. When the display on the base says “Pr”, release the PAGE button.
    4. Press MENU, the display would say “rh”.
    5. Press SELECT repeatedly and choose “AL”.
    6. Press TIME/SET to confirm.
    7. Unplug power from the base and then reconnect power to complete de-registration.

    You must register the handset(s) by following the steps below:

    1. Make sure to charge the handset battery pack for at least 12 hours.
    2. If the handset display shows "SEARCHING FOR BASE", press the soft key to select “NEW”. "ENTER BASE ID" will appear on the
    screen.
    3. Enter the 15-digit Base ID code located on the underside of the VT2461 base. The 15-digit Base ID code may contain numbers
    and characters, including 0 through 9 and *. Make sure you enter all 15 digits.
    4. Use the soft key to select “OK”. The screen displays “PLEASE WAIT!”. After about 15 seconds, the screen should say “FOUND
    BASE”. If the handset displays “BASE BUSY TRY LATER”, the base unit is in use.

  • rosehello Dec 12, 2007

    I contacted vtech and they actually wrote back with the solution. I tried it and it worked. Below are the the instructions they sent. I used the first set of instructions since the bottom of my base had the tone/pulse button. You have to be very precise in following the instructions. I unplugged and removed the battery from all 4 handsets and chargers as well as the battery from the base. Then it was important to only press the page button once at the very end. Then, as I plugged in each handset and returned the battery, each handset indicated rejected by base and automatically gave the screen to enter the base id. I entered the base id, and for all 4 handsets the base was found.



    To be able to register your replacement handset, you must de-register all the handsets from the VT2461 base unit.

    Follow the steps below to de-register your handset(s) from the VT2461 base:

    For the VT2461 base unit (with a Tone or Pulse switch at the bottom of the base), take the handset out of the base, and any spare battery inside the base.

    1. Unplug the base from the power outlet. Wait approximately for 10 seconds.
    2. Press and hold down the PAGE button, and then plug the AC adapter in.
    3. When the POWER light blinks, release the PAGE button.
    4. Hold it down for 5 seconds.
    5. When the LINE IN USE light begins to flash, release the PAGE button.
    6. The HANDSET CHARGING light on the base will blink 5 times.
    7. Within 5 seconds from when it stops blinking, press the PAGE button once.

    For the VT2461 base unit (without a Tone or Pulse switch at the bottom of the base), take the handset out of the base, and any spare battery inside the base.

    1. Unplug the base from the power outlet. Wait approximately for 10 seconds.
    2. Press and hold down the PAGE button, and then plug the AC adapter in.
    3. When the display on the base says “Pr”, release the PAGE button.
    4. Press MENU, the display would say “rh”.
    5. Press SELECT repeatedly and choose “AL”.
    6. Press TIME/SET to confirm.
    7. Unplug power from the base and then reconnect power to complete de-registration.

    You must register the handset(s) by following the steps below:

    1. Make sure to charge the handset battery pack for at least 12 hours.
    2. If the handset display shows "SEARCHING FOR BASE", press the soft key to select “NEW”. "ENTER BASE ID" will appear on the
    screen.
    3. Enter the 15-digit Base ID code located on the underside of the VT2461 base. The 15-digit Base ID code may contain numbers
    and characters, including 0 through 9 and *. Make sure you enter all 15 digits.
    4. Use the soft key to select “OK”. The screen displays “PLEASE WAIT!”. After about 15 seconds, the screen should say “FOUND
    BASE”. If the handset displays “BASE BUSY TRY LATER”, the base unit is in use.

    We apologize for any inconvenience this may have caused.

    VTech Communications
    Consumer Sales and Service Center




    Hope this helps some of you out there!

  • rosehello Dec 12, 2007

    I contacted vtech and they actually wrote back with the solution. I tried it and it worked. Below are the the instructions they sent. I used the first set of instructions since the bottom of my base had the tone/pulse button. You have to be very precise in following the instructions. I unplugged and removed the battery from all 4 handsets and chargers as well as the battery from the base. Then it was important to only press the page button once at the very end. Then, as I plugged in each handset and returned the battery, each handset indicated rejected by base and automatically gave the screen to enter the base id. I entered the base id, and for all 4 handsets the base was found.

    To be able to register your replacement handset, you must de-register all the handsets from the VT2461 base unit.

    Follow the steps below to de-register your handset(s) from the VT2461 base:

    For the VT2461 base unit (with a Tone or Pulse switch at the bottom of the base), take the handset out of the base, and any spare battery inside the base.

    1. Unplug the base from the power outlet. Wait approximately for 10 seconds.
    2. Press and hold down the PAGE button, and then plug the AC adapter in.
    3. When the POWER light blinks, release the PAGE button.
    4. Hold it down for 5 seconds.
    5. When the LINE IN USE light begins to flash, release the PAGE button.
    6. The HANDSET CHARGING light on the base will blink 5 times.
    7. Within 5 seconds from when it stops blinking, press the PAGE button once.

    For the VT2461 base unit (without a Tone or Pulse switch at the bottom of the base), take the handset out of the base, and any spare battery inside the base.

    1. Unplug the base from the power outlet. Wait approximately for 10 seconds.
    2. Press and hold down the PAGE button, and then plug the AC adapter in.
    3. When the display on the base says “Pr”, release the PAGE button.
    4. Press MENU, the display would say “rh”.
    5. Press SELECT repeatedly and choose “AL”.
    6. Press TIME/SET to confirm.
    7. Unplug power from the base and then reconnect power to complete de-registration.

    You must register the handset(s) by following the steps below:

    1. Make sure to charge the handset battery pack for at least 12 hours.
    2. If the handset display shows "SEARCHING FOR BASE", press the soft key to select “NEW”. "ENTER BASE ID" will appear on the
    screen.
    3. Enter the 15-digit Base ID code located on the underside of the VT2461 base. The 15-digit Base ID code may contain numbers
    and characters, including 0 through 9 and *. Make sure you enter all 15 digits.
    4. Use the soft key to select “OK”. The screen displays “PLEASE WAIT!”. After about 15 seconds, the screen should say “FOUND
    BASE”. If the handset displays “BASE BUSY TRY LATER”, the base unit is in use.

    We apologize for any inconvenience this may have caused.

    VTech Communications
    Consumer Sales and Service Center


    Hope this helps some of you out there!

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I can vouch for the second solution. It worked perfectly on my 2461 with two extensions. Even the vTech website was not able to provide a solution.


Posted on May 03, 2009

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