Washing machine drum wont spin or even move.

Could be drive belt has broken but not if drum turns when washing, if it turns when washing your belt is fine so it could be that your motor brushes are getting to the point of needing replacement.

Check the motor brushes and belt.

hello. if it don't turn then it could be the brushes on the motor also check the interlock on the door. any spin problems could be the module control board get back to me if you still have problems

regards
shaun

Could be worn Carbon brushes on the motor.Check belt has not fallen off though...some Neff you need to buy half motor to fit new brushes as it comes this way, perhaps a good test is to blow ut any dust next to the brushes this may allow the motor to Briefy run long enough to tell if brushes are worn ..Half motor cost to buy - 60 GBP......Happy new year...

Maybe. Remove belt, unscrew 2 bolts that hold the motor, unplug the motor connector, lever the motor back with a screwdriver. Check the motor brushes, if they are any shorter than 1 cm replace brushes.
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RepairClinic.com (which is good)
espares.co.uk
AppliancePartsPros.com
mcminone.com


Pl vote me 'very helpful' for the free help, thnks!

It sounds like it needs new carbons fitting in the motor.
It is a fairly straightforward repair.
Remove the top cover, screws at rear, and slide top cover off towards the rear.
The motor is located at the top right right rear, you will see the drive belt.
Slacken the bolt that holds the motor, and push the motor down towards the top of the drum.
You will see the 2 brush holders, they will be either black or white, pull the wires off the holder terminals, and depress the plastic`lug that holds the brushes in place, slide the brushes out of the motor.
fit new genuine Hotpoint carbons, and follow instructions on packaging. Push the leads back on to the carbon terminals.
Tighten up motor, and make sure the belt is reasonably tight.
Job done.
Test on final spin before you refit top cover.
Plz rate my solution.
Thanks.

Hi.

Sounds to me that you have a faulty motor from the symptons.

Does it work without the belt on?

possibly the motor brushes.
take back panel off and motor is held in by bolts which undo - also disconnect electrical plug and socket.
check condition of brushes

it is the carbon brushes in the motor. there cheap and easy to replace. go on give it a go

Have the same problem, different model and it looks like I am outside 5 years spare parts. Probably just a belt or something from overloading. Also looks like it would nearly be cheaper to buy a new machine.You must have checked your pump???? What a rip off