How to install duplexer phaser 5550 - Laser XEROX Phaser Series 5550/N Workgroup Up to 50 ppm Monochrome Printer

Error J6-1 on a Xerox Phaser 5550 printer indicates that the machine has detected a problem with the drum cartridge. Here are a few possible solutions:

• Make sure that the drum cartridge is properly installed. The drum cartridge should be inserted all the way into the machine until it locks into place.
• Check the drum cartridge for any visible damage. If the drum cartridge is damaged, it will need to be replaced.
• Try resetting the drum cartridge by turning the printer off, unplugging it, and then plugging it back in.
• Check the printer's firmware version, if it is outdated, try updating it to the latest version.
• Clean the drum contact area on the printer with a soft cloth or a cotton swab moistened with isopropyl alcohol.
• If none of the above solutions work, it is best to contact a technician or the manufacturer's technical support for further assistance. They will be able to provide more specific instructions for your specific model and can guide you through the process of finding and fixing the problem.

Note that these are general suggestions and your specific case may require different actions. Also, it is important to make sure you are using a genuine and compatible drum cartridge for your specific model of Xerox Phaser 5550.

are you not able to get even the print menu?

To reset the maintenance counter (assuming it is the maintenance kit you need to reset)
1. From the Main menu, select Information, then press the OK button.
2. Select Supplies Info, then press the OK button.
3. Select Reset Fuser Life, then press the OK button.
4. Select Reset Fuser Life NOW, then press the OK button to reset the fuser life.

I expect you have to put the paper in the other side up. however if you do you could spoil the first side as it will melt the wax again when it's fusing the second side!
Good Luck.

Xerox Phaser 8400 does not support double sided prints. You have to have a Duplex Unit for Phaser 8400 part number 097S03177 to be able to print double sided. If you have the duplex unit, on the Print dialog box just click Preferences and under 2-Sided Printing select 2-Sided Print then Apply.

You have to go to printer properties and look for "optional functions" or something to that effect, and check the option "duplexing unit" or similar.
By default the computer does not know, that your printer has duplex capabilities.

Since duplex doesn't get used a lot, much dust collects in the duplex unit. Remove it and thoroughly clean it by blowing dust off. Look for scraps of paper that might have settled in there.

You need to set the duplexer to installed. For Vista this would be done as follows: go to the Printers folder, Right Click on the 5550, Run as Administrator, Properties, (continue), Device Settings, Installable Options, Duplex unit (set to Installed), Apply, OK.

Once you have done this in Vista the duplexer will work but the back side may print upside down regardless of the settings. This can be corrected with a patch available here.

Regards,
Bob Headrick, MS MVP Printing/Imaging

I researched the error and there is no mention of incompatibility with Vista. Un-install the drivers and re-install them from HP's web site.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Hi, Check that the printer driver has duplex (double sided) turned on.

That's if u hav not already solved it :-)