Question about Creative Labs ZEN V Plus MP3 Player

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Frozen mp3 My Zen mp3 is frozen. I have reset (holding button for 20 seconds). It starts back up, re-builds the library, then goes immediately to the 'now playing' screen..and stays there frozen. If I 'catch' it real quick I can back it up one screen to the Music Library menu...but then it freezes there. I don't have a clue what to do at this point.

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  • 36 Answers

What model is this? I was going to suggest a hard reset or reformat if it is continually locking. Simply resetting it isn't stopping whatever is making it freeze up to go away, so it's time for more drastic measures. Hopefully you can still save your music and connect it to your PC before you have to wipe it out.

Here is a link to a similiar situation with a Zen that might help from our very own fixya archives.

Hopefully something there will help.

http://www.fixya.com/support/t103747-frozen_mp3_player

Posted on Dec 12, 2007

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1 Answer

My Creative ZEN Vision:M is frozen.. i want to fix it..


On the bottom of the unit, to the left of the USB/Sync port is a small round 1mm hole, with the word 'RESET' above it.

Use a paper clip / safety pin (or something similar, I've used cocktail sticks before), and gently insert it. You will feel slight resistance as you hit the reset button - hold for about 5 seconds.

The unit should reboot and may go through a library rebuild as is powers back up, but should be good as new.

Sep 15, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My Zen V Plus is really screwed up


Sounds like a similar problem I had today.

My Creative Zen V Plus wasn't recognised by my PC, then it wouldn't even switch on.

Following the solution of another similar problem on here I fixed it. Connect your Zen via USB to your computer and press the reset button. Should spring to life and start re-building your library. I am as I type adding new tracks to mine :))

Apr 04, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My zen touch is frozen. I can push the reset button. It then rebuilds the library and goes to play the same song ever time but does not due anything. It remains frozen and non of the buttons work. John


Since the reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Apr 01, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

My 8 gb zen is frozen


First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Mar 30, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

Frozen


There is a small pin hole reset button, you will need a small pin to push the button on the inside, hold the button for about 20 seconds.

Dec 29, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

My Creative zen Sleek Photo is frozen


Hi,

Initially, would suspect that the hang or froze. A couple of ideas that you can try:
double check that the unit is fully charged;
  • do a rest. There would be a reset button inside a small hole, you can use a dull pin, straightened paperclip or even a toothpick;
  • verify that the "Hold" is disable/disengaged;
  • access the Recovery Mode. Press and hold the Play/Pause button while doing the reset as above described;
  • there would be several options. You can try all except Reload OS/Firmware;
  1. Clean Up is scans and remove invalid music library;
  2. Format (All) erases everything saved;
  3. Reload OS/Firmware would be a last resort;
  4. Reboot will restart the device.
  • Should it be a battery issue that will not hold a decent charge, you can replace it. Pls follow instructions from here;
  • If all else fails, reload the firmware. Pls reference the Creative website for instruction and latest update.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Nov 18, 2008 | Creative Labs Zen Sleek Photo MP3 Player

5 Answers

Mp3 stuck in rebuilding library mode


hello guys sorry to hear your problems i have same problems too. Ok first plug ur zen player (mines V PLUS.. heheh) to ur pc then hold play button then keep pressing the reset botton until it turns on RECOVERY MODE then select YES to all (clean up, format, reload firmware) then download the RECOVRY TOOLS at creative site install it then plug ur zen player and run the recovery tools (cross ur finger) hopes it works mine a big smile hehehe email me at oracle101rage@gmail.com if it works..Gud Luck guys

May 18, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Frozen Re-build


why dont you reformat the player?or reset it..some player have a reset..

Apr 28, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Zen frozen


Go to recovery mode, and do a disk clean up. If that doesnt work, then you might have to format it.

Did you reset it properly? To reset your zen, put a pen head in the hole under the power button for 20 seconds

Mike

Nov 08, 2007 | Creative Labs ZEN V Plus MP3 Player

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