Question about Hitachi 50V500 50 in. HD-Ready LCD Television
I have a hitachi 50v500 and about 2 months ago i noticed the center of the screen turning blue it has been progressivly getting worse,replaced the bulb because it is about 3 years old that did not help
You have a defective light engine and here's what you need to do...we just went through this. You need to call Hitachi's customer relations department at 800-654-7013. DO NOT call regular customer service. When you first call them, tell them what your set is doing and that you have a bad light engine. They will initially act like they have no idea what you're talking about but they will give you some names and numbers to some local Hitachi dealers. Call one of the dealers to come out and once the problem has been confirmed, call Hitachis customer relations department back. All of a sudden they will have heard of the problem and they will call the dealer to confirm it.
Once they confirm it with the dealer, they will send the part directly to the dealer and the dealer will call you to set up a date/time to come out and install it. Hitachi got our new light engine to the dealer in 2 days.
Now, Hitachi will cover the cost of the light engine (around $1500) regardless if you're still under warranty or not. You will have to pay for the install. Our install was $400. DO NOT let any dealer tell you that you have to pay for the part once they get it from Hitachi...most reputable dealers will not try to do that. Hitachi will cover the cost of the part, all you pay is for the install.
Please deal only with Hitachi customer relations. Their regular customer service department will have you chasing your tail. Once our light engine was replaced, the TV is like brand new. Good Luck!
Posted on Dec 13, 2007
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