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Pull out the brush block, do the brushes turn freely and is the shaft that goes uo into the turbine there or did it break off. If the brush block is ok, then the turbine is probably bad and will need to be replaced.
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Have you checked the drive belt on the pet head? Mine comes apart and a thin belt is driven by the propellers which in turn drive the brush head via the drive belt. To check turn propeller and see if brush head rotates if not belt missing broken / jammed
The belt may not be broken, but it may be lacking in tension and therefore unable to rotate the brush roll on its own. You're going to want to replace your vacuums belt every 3 to 6 months depending on usage. Check to see if the belt is loose, or over stretched.
Check the brush roll as well and be sure its securely locked into place. It could be slightly loose causing a lack of communication between itself and the belt. Our video can help with fitting the belt in properly with the brush roll:
You can purchase replacement belts and brush rolls for your Hoover Linx directly from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
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Check to see if the shaft on the brush block hasn't broken off. Otherwise it is the turbine that drives the brushes and is either clogged up inside or needs to be replaced.
Take out the brush block, make sure that the shaft is ok, it goes up into the turbine, which is what drives the brushes. If the shaft is ok, then the turbine either needs to be cleaned and lubed, or replaced.
If this is a Hoover Steam vac, the turbine which drives the brushes is bad. If not a Hoover, then what is it, they are different, need brand and model number.
http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=564960 Generic problem for all Vacuums Brushes do not rotate on posted by marshad on May 02, 2008 brushes do not rotate on Hoover steam-vac upright Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. This also happened to my own Hoover Steam Vac and there was a broken part that connected to the brush assm that I had to replace, it has been a while but once they replaced the part everything worked just fine and it was not that expensive and I am still using the vacuum still to date and it is working just fine. I believe it was something like the switch for the brushes on/off switch or the part was part of the handle assm. Check you owner’s manual for the exploded view on the vacuum or also check with your local vac dealer. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.hoover.comTelephone Contact our Customer Service Department at 1.330.499.9499 Monday through Friday 8 a.m. - 7 p.m. EST Don – The Vac Man Go Ahead.Use Us.
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