Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Looks like printer is on, but it won't do anything

We've had a problem with turning the printer on, after we turn it off. So, we just left it on and it seemed to be ok. We had a power outage one nught and now the screen is illuminated with the hp logo and the word "invent" displayed but it won't do anything. You cannot turn it off eiher. I tried unplugging it and disconecting the USB cable but it stays the same.

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Re: Looks like printer is on, but it won't do anything

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.


Posted on Dec 22, 2007

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My area recently had a power failure. Oddly, during the power failure I could still see a light coming from the Canon MG5220 printer. After power was restored, it was sometime later when I noticed that...

Unfortunately, it sounds like when the power was restored, the printer experienced a surge. If this was not plugged into a surge protector, then it's possible the switch was fried at the point of power restoration. It is important that with units such as printers, monitors, towers (computer), tv's, vcr/dvd players, almost any type of electrical appliance be plugged into a surge protector. However, even if this was true in this case - when a power shortage (outage) is experienced, it is necessary to unplug everything so that when the power is restored, nothing that is plugged in will be affected; as your printer was.
Now, you can have this fixed - either take it to a local computer repair shop; that might be able to fix it, or contact the manufacturer and inquire about sending the unit in for repair - regardless of warranty or not. If it is still under warranty, they may honor it. I am not positive they will for an accidental damage such as this, but it's worth calling them.
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