Question about Hitachi 50V500 50 in. HD-Ready LCD Television
I have a 2 year old 50" LCD Hitachi that was working fine up until 1 month ago. Now I have this big blue blob in the center of the screen that seems to be getting bigger and bigger. I am not happy with this piece of junk at all, all will never, ever buy HITACHI again. In the mean time to save face with my wife after spending near $3000, how do I fix it? Please help
Here is what you need to do...just went through this. Call the Hitachi customer relations department at 800-654-7013. Tell them what the TV is doing and that you have a defective light engine. They will act like they have no idea what you're talking about but will give you some names to some certified dealers in your area. Have a tech come out and once they diagnois the problem, call the customer relations department with Hitachi back and all of a sudden, they will be aware of the problem and will call the dealer directly to confirm that it's the light engine. Once they confirm it with the dealer, they will send a new light engine directly to the dealer at their expense (part cost them around $1500). The dealer will call you to set up a date/time to come out and install it. Our install was $400..worth it to us because we paid $3600 for the 60" set 3 years ago. Once our light engine was replaced,the TV is like brand new.
Please deal only with Hitachi's customer realtions department at the number listed above. Their regular customer service will have you chasing your tail. Also, DO NOT let any dealer tell you that you have to pay for this part once it comes in. Hitachi is replacing it for free..all you pay in for the install. Good Luck!
Posted on Dec 13, 2007
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Posted on Jan 02, 2017
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