One of the extensions is not receiving any internal or external call. The person who is using this extension can make any calls, but when I try to transfer an external call or intercom, the display shows the name of the person with the message "not in service".
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I will assume that the indicators you are referring to are the autodial buttons for the sets. First press feature * 0 (button inquiry) then the buttons in question, if they are not the extensions expected then press feature * 2, then the button and then dial the extension #.
You can forward an extension that is not used at all, and has the lines assigned to ring that you want to forward to an outside number. In programming have the extensions set to forward on busy to the external number using 9+ the number desired. When you leave for the afternoon, take the handset off the phone, and replace it when you return. NOTE THIS EXTENSION MUST NOT BE USED BY ANYONE -- IF THIS EXTENSION IS BEING USED AND A LINE RINGS IN IT WILL BE FORWARDED OUT.
For external numbers press FEATURE *1, then press the button you want to store the number on, then enter the phone number using the dialpad.
For internal numbers press FEATURE *2, then press the button you want to store the number on, then enter the extension number using the dialpad.
To determine what is currently programmed on a button, press FEATURE *0, then the button to identify and the display will show what feature or autodial number is programmed on the button. If the button is a line button or line pool button, you will not be able to clear it through user level button programming. System level programming must be accessed to change line appearances.