Question about HP PSC 2355 All-In-One InkJet Printer

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Incorrect Cartridge Error shows: Tri-color printer cartridge inserted now is not intended for use in this computer. But it's the same type of cartridge i've always used (for the last 3 years i've owned it).

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Re: Incorrect Cartridge - HP PSC 2355 All-In-One InkJet Printer Printers & Copiers

Use genuine hp ink /not generic

Posted on Jan 06, 2008

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Have an HP PSC 1510 printer. I put in a new genuine HP Tri-Color (93) printer cartridge as I usually do and the "Check Printer" cartridge started flashing. Also flashing on the printer is the...

Problem After you install a print cartridge, one of the following messages appears on the color graphics display:
  • Incorrect Print Cartridge
  • Incompatible Print Cartridge
  • Problem with the Print Cartridge
  • Remove and Check [color / black or photo] Cartridge
  • [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
  4. Slide the cartridge out and inspect it:
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed.
      CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.

Step 2: Clean the problem cartridge contacts
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
    CAUTION: Do not touch the ink nozzles.
  7. Clean the contacts in the carriage, inside the product.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the product cover.
Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer

Apr 04, 2011 | HP PSC 1510 All-In-One InkJet Printer

2 Answers

Ink cartrige problem

This is error is common after a cartridge is refilled, in most cases it's because of "bad refill" and we can also say "dead cartridge". If possible, Please try the cartridge on another printer or try your printer with another cartridge. (i hope you know what tri color mieans = the color cartridge). Make sure the cartridge is not overflowing or leaking. Clean if possible, and never touch the print head, if you ever did so there's no way to make it work again. Hope this helps. Good luck Thanks for using FixYa.

Jun 01, 2010 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

Keeps saying insert colour cartridge when we have just bought a new cartridge of correct spec. Says incorrect colour cartridge installed.Impossible to get past!!!

Hi,The most common reason for missing or incorrect colors is a print cartridge with one of the following problems:
  • One or more of the ink colors is empty. The black ink and all three colors of ink in the tri-color cartridge must be available or colors will be incorrect or missing. Under normal usage, the print cartridge will run low on one color of ink shortly before all ink colors are emptied.
  • The protective tape is not removed from a new cartridge.
  • Contacts on the cartridge are not making proper contact with the print carriage.
  • The cartridge is remanufactured or refilled.
  • The cartridge is defective.

Feb 14, 2010 | HP PSC 950 All-In-One InkJet Printer

1 Answer

My HP 3920 is showing error of "The following print cartridge is not intended for use in this printer Tri-color" and Status is : paper jam. Any body can help me how can i fix it?Thanks

If you know you have the right cartridge, and it is inserted correctly, you might try opening and closing the paper jam door in the back of the printer. Sometimes the printer gets "confused" as to what the real problem.Or, at least my HP printer does.

Dec 13, 2009 | HP DeskJet F380 All-In-One Printer

1 Answer

The color ink cartridge '97' is being rejected by

this problem may be due to the senser in socket where you are insert the cartridge. so pls clean the socket with cotton using cleanin g liquid eg petrol , spirit or even nail polish remover

Aug 17, 2009 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

Hp psc 2110 incorrect ink cartridge message.

Hi plabonne,

I hopped out to HP's support site for stats on your cartridge and found some info at this link:

are you using an HP 57 Tri-color cartridge? HP printers work best with HP cartridges and often have problems with refilled cartridges. the grinding noise you're hearing makes me wonder if the cartridge isn't seated all the way in its little carridge (the plastic part that holds the cartridge). have you had a chance to slip teh cartridge back out and try gently slipping it back in again?

here's another link to try for info for this model of printer (HP's support site), with specifics about your error message about half way down the page:

hope this helps!

Nov 04, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Always used hp tri-color print cartridge in in my hp psc 2355 all-in-one printer. Has stopped working. Says printer has wrong tri-color cartridge inserted

Check manual for appropriate cartridge class for tri color and use same numbers as in manual you may be using 22 cartridge for 28 for example for your printer this cartridges look the same in all aspects but some HP printers can only be used by only one of this types. Check printer manual for compatible ink cartridges. And if you have been refiling the old cartridge you need to get a new one to reset the computer cartridge memory count.

May 30, 2008 | HP Printers & Copiers

1 Answer

HP OfficeJet G85

If its not recognizing the cartridge you probably need to go inside and clean the contacts. Best thing to use is ordinary rubbing alcohol but you should also get a can of dry air from best buy or similar place to blow out any areas you can reach. If you need instructions on how to take the machine apart email me at

Feb 19, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

Incorrect Cartrige.


Please click on the web link given below and check for the correct ink cartridges.

Have a great day!

Oct 30, 2007 | HP PSC 2355 All-In-One InkJet Printer

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