Question about HP PSC 2355 All-In-One InkJet Printer

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Incorrect Cartridge Error shows: Tri-color printer cartridge inserted now is not intended for use in this computer. But it's the same type of cartridge i've always used (for the last 3 years i've owned it).

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  • BEATTYX3 Dec 23, 2007

    I RECEIVED THE SAME ERROR MESSAGE... COLOR CARTRIDGE IS NOT INTENDED FOR USE IN THIS PRINTER. I CLEANED AND CONTACTED HP. THERE IS A PATCH ON THE HP WEBSITE FOR THE PROBLEM BUT IT DIDNT WORK FOR ME. ALL HP TELLS ME TO DO IS BUY NEW INK. HOW CONVIENIENT !

  • sjsthebean Feb 08, 2008

    I replaced the black cartridge, and now the color cartridge, 97 which is supposed to work in the HP 2355 printer/scanner, says incorrect cartridge installed will not work in this printer.




    Will try the website *fix* someone mentioned previously.

  • Anonymous Feb 17, 2008

    This is the 3rd new color cartridge for my HP all in one 4215. Every time it tells me to remove and check the left cartridge !!!

  • Wheelrunner Mar 14, 2008

    Cartridge not intended for this printer, but it is the third original HP-cartridge I´ve tried and the one intended for the PSC 2355.
    Pls HELP ME!

  • Jin_Ung Mar 15, 2008

    Bought 3 Sets of Genuine Inks from different Authorized HP dealers. Its still wont work. Same error message. Same ******** from HP Assistance...asked me to get genuine / get new cartridges. Proven genuine and is definately new, since it wont work. The price of these cartridges can buy me a new printer. This HP Printer is ****... Never buy it.

  • Anonymous Apr 18, 2008

    I have been having the sampe problem with my HP 2355. I have tried cleaning, replacing etc. NOthing seems to work. Any suggestions?

  • Anonymous Apr 01, 2014

    When I check settings it shows printer offline, when I turn printer on the printer states tri-color cartridge not intended for use in this printer.

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  • 619 Answers

Use genuine hp ink /not generic

Posted on Jan 06, 2008

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But I am in the U.S.A. I dont know why your" are a diffrent # for the same machine? odd, I hope This helps a little,

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Always used hp tri-color print cartridge in in my hp psc 2355 all-in-one printer. Has stopped working. Says printer has wrong tri-color cartridge inserted


Check manual for appropriate cartridge class for tri color and use same numbers as in manual you may be using 22 cartridge for 28 for example for your printer this cartridges look the same in all aspects but some HP printers can only be used by only one of this types. Check printer manual for compatible ink cartridges. And if you have been refiling the old cartridge you need to get a new one to reset the computer cartridge memory count.

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Tri Colour cartridge inserted is not intended for use in this printer msg


Try to clean the print cartridge contact points with a good rubber eraser and clean the printer side cartridge contacts with good lint free cotton cloth. Then first insert Black cartridge and then colour cartridge. Use some more pressure while attaching the cartridges.

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Incorrect Cartrige.


Hi,

Please click on the web link given below and check for the correct ink cartridges.

http://www.shopping.hp.com/webapp/shopping/supplies_model.do?product_code=Q5789A&lang=en&cc=us&aoid=34853

Have a great day!

Oct 30, 2007 | HP PSC 2355 All-In-One InkJet Printer

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