Question about Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine

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Limited coffee output

I can only get a fixed amount of coffee out my machine. No matter where I put the volume knob. Grinder grinds longer now then before. Also the out of bean lights up even when I have beans and I have to turn it off and on again to clear light. My machine is about 2 years old.

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Re: Limited coffee output

Sounds like normal wear and tear, but i do suggest a advanced cleaning of your coffee maker.clean your bean hopper out and sanitize it good, check your owners manaul for tips and tricks on getting the most from your model!

Posted on Dec 13, 2007

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You can run more water through the same grind you are using now or you can trun the big knob in the bean hopper to a larger #. That will make the grind coarser. You can turn the knob to a larger # anytime but to turn it to a smaller # it has to be grinding or you will damage the grinder. If you have 2 knobs in the bean hopper, you can turn the small knob down towards the -(minus) and reduce the amount of coffee in the brew unit.

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Hi Try turning the big knob up to 18 and the small knob down towards the minus. If that doesn't work your are going to have to disassemble the grinder and clean out all the passages. What is causing this to happen is your grind is too fine and the grinder is compacting the coffee in the passage. Once it is cleared, turn the grind down but higher than you had it before.

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Hello. grinder won't grind

Sounds like you have a blockage in you grind passage. Try removing the brew group. Then inside the machine where the brew unit was setting there is a drop chute where the coffee is dropped into the brew unit. This will be above where the brew unit was. From the left side of the drop chute pull down and back, and it will drop coffee. This will clear an opening that relieves pressure on the passage. There is a passage inside the drop chute area that goes to the grinder. Vacuum it out. It will be on the right side of the drop chute.
Once that is cleared go to the bean hopper. There are 2 knobs in the bean hopper. Turn the large knob to the largest number. You can turn the knob to a larger number any time but it has to be grinding to turn to a smaller number. Now replace everything and make your coffee. Once you have made your coffee you can turn the knob back to a number that was higher than the one you had it on, but only when the grinder is running.

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Ginding problems, all clogged up

Follow these instructions to put grinder back together...

Items needed to clean grinder
1- #2 Phillips head screw driver
1 Cleaning brush
Remove all beans from the bean hopper, vacuum out any
beans that cannot be scooped out by hand.
Remove the front and back screws and pull off bean hopper
container from the machine. (Note: The rear screw is longer
than the front screw.)
Note: Doser adjustment knob is available only on Vienna
Digital and Vienna Deluxe Rapid Steam.
Place screws in a safe place so that they will not be lost.
Cleaning the Grinder Viennas
back screw
front screw
Before beginning to clean the grinder please be sure to turn the machine off and unplug it from the wall
socket. Grinder Tip: Using an oily bean will cause the coffee to build up quickly and clog the grinder.
Saeco recommends using a medium to dark colored bean that is not oily.
After cleaning the grinder and then brewing a cup of coffee it may take 2-3 grinding cycles for the machine
to dispense coffee.
Step 1:
Remove the black rubber gasket, then vacuum additional beans or grinds from the grinder area (Fig. 1).
Rotate the outer ring of the grinder counter-clockwise until the red line is at the 12 o'clock position (as
viewed from the front of the machine) or until the red line on the outer ring is 180º from the opposite red
line on inner burr ring (Fig. 2).
Lift the inner burr ring out of the assembly (Fig. 3).
Figure 1 Figure 2 Figure 3
Step 2:
Vacuum out any residual grinds from inside the grinder and clean the grinder burrs using the cleaning
brush (Fig. 5). Clean out the grinder coffee chute using the end of the cleaning brush (Fig. 5).
Remove the drip tray, open the service door, remove the dregdrawer and brew group. Gently pull
down the coffee doser door and brush out any ground coffee that may be inside the chute (Fig. 6).
Be sure that the red line on the outer ring is still in the 12 o'clock position. Place the inner burr ring back
into the grinder making sure the red line on the inner burr is at the 6 o'clock position or 180º opposite from
the red line on the outer ring (Fig. 2). Once the inner burr ring is in place, rotate the outer ring clockwise
until it will not turn any further. At this time the two red lines should be aligned. The grinder is now at the
"0" position. Replace black round rubber gasket (Fig. 7).
Take the bean hopper container and rotate the grinder adjustment wheel to zero (0) (Fig. 8) and the doser
adjustment knob to the minus symbol (-) (Fig. 9). Slide the doser adjustment gear toward the left of the
machine until it stops. (Note: The Vienna Black does not have a doser adjustment knob. Only the Vienna
Digital & Vienna Deluxe Rapid Steam have a doser adjustment wheel.)
Reinstall the bean hopper container being sure to use the LONG screw in the back, then replace the finger
guard using the short screw in the front of the container. Once the bean hopper container has been
reinstalled, rotate each knob through the full range of motion. The grinder knob should rotate from (0) to
(18) and back, and the doser knob from the minus symbol (-) to plus symbol (+) and back.
Place the grinder adjustment knob at the eight (8) position and place the doser knob at the halfway
point between the plus symbol (+) and the minus symbol (-) symbol, or to your preferred settings.
For questions or concerns please contact Saeco Customer Service
at 800.933.7876 or email at
Figure 4 Figure 5 Figure 6
Figure 7 Figure 8 Figure 9

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