Question about HP CapShare 920 Handheld Scanner

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Trash button does not work

The Delete or Trash button would not delete the pictures on the machine yesterday or today. I did not drop or in any way damage the machine.

Please help

Jules Sarran

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Re: Trash button does not work has the solution

Posted on May 01, 2009

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Sounds like you should do an image memory clear.
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P * C *
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Lide 60 not working in mountain lion

Guide to installing Canon CanoScan LiDE 35, 50 and 60 on Mac OS X 10.8. Mountain Lion:


  • If this is the first attempt to install the scanner, skip this part

  • Trash the following files/folders from these folders:

HD:/Library/Image Capture/Twain Data Sources

delete the CanoScan CanoScan XXXX.ds file

(Make note of any other files that may be in this folder. If other files are present, move them to the desktop for now. Then place them back after successfully using the scanner.)


delete the 'CanoScan XXXX' folder


delete the folders containing the name CanoScan, or starting with CNQL.


delete the CanoScan Toolbox Application


delete any items named "CanoScan Toolbox"

  • Restart your computer, then empty the trash


  • Make sure your scanner is well connected

  • Download the right driver depending on your Model. Also download the Scanner Software. Copy the filenames and search them via Google. Make sure you download the Canon files from an official Canon domain.

CanoScan LiDE 50 and LiDE 35 work both with the 35 driver:


CanoScan LiDE 60 driver:


VueScan Software:

VueScan 9.2 (or later) x32 for Mac OS X

Alternative to VueScan: CanoScan Toolbox. I prefer VueScan.

Try your luck with Version 4 or Version 5.

CanoScan Toolbox 4: cstbosx4934ej4.dmg

CanoScan Toolbox 5: cstbosx5014ej4.dmg

  • Open the downloaded driver file (lide35osx7721en.dmg or lide60osx11131en.dmg)

  • and Double-click the ScanGear file, install and restart when prompted

  • Open the downloaded VueScan file (vuex3292.dmg) and drag the VueScan application to the Mac Applications folder

  • Open the VueScan application. The scanner should be recognized automatically.

(Alternatively try and install CanoScan Toolbox 4 or 5)

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1 Answer


Hi salem_53
1° If this suddenly happend without having made any previous changes or downloads or up dates , delete and reinstall driver . Otherwise , restore your system to an earlier date when your scanner was still running smoothly . If the issue persists , your device is good for the trash bin .
2 ° If you have updated your OS , the driver is no more compatible with the new OS and you' re back to sentence 1°
Best regards ,
fanaudi .

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Your VuPoint Magic Wand scanner should have come with a USB cable. Use the cable to connect the scanner to your PC, and the memory card in the scanner appears as a removable drive in Windows Explorer. Deleting files from the card is just like deleting files in any Windows folder -- just highlight them and press the Delete key.

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Hi ,
Make sure driver is correctly installed . If not , go to device manager and delete driver . Now disconnect scanner and go to Control pannel to delete HP precisionScan Pro .
Reboot .
Do not connect scanner . Re install PrecisionScan Pro . Reboot and wait for Windows to be settled .
Connect scanner and wait for confirmation of successfull installation of driver .
If you are under W7 , PrecisionScan Pro will no more run .
Please go here for fix :
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1 Answer

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common problem unit must be torn down to access the delete button and repaired we have repaired over 100 units contact

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2nd Request for Dimage Scan Dual IV Sharing error

  I JUST SOLVED THIS PROBLEM! These people are right you do have to reinstall the software but it was much more complicated.  Using spotlight, which is the the little magnifying glass in the upper most right hand corner of your screen you have to search for and delete a bunch of things that are not in the folder in applications but in documents instead. Anyway, I searched the words "Dimage", "dual", "Konica", "Minolta", "scan" and "idh". The idh things are some kind of plug-ins (I think). I warn you, all of these words brought up random stuff that should not be deleted (mostly images but also some documents) . Be careful, when I typed in the word "scan" over 600 items came up and it was hard to separate what was photoshop related and what was scanner related. Once you get rid of every file related to the scanner, restart your computer. Then reload the software and restart your computer again. After this the scanner should fire right up and the light will stop blinking. I was able to scan a tray of slides and a strip of negs too. One more thing. Don't forget to "dump your trash" before you restart your computer for the fist time Even things in the trash will stop it from opening. If it doesn't work you probably just missed a file somewhere.

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