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I had this exact same issue with two Artisan 800's. I was told it was a hardware issue. Both were returned under warranty to Epson. Have since had problems with ADF and that printer was returned. Warranty has now ended. Expecting to buy a new printer shortly: they last about 4 months before having problems. It won't be an Epson even though that's all I've owned for 10 years
you need to clean of reflection glasses of lens so if you are handy on it then take off fron scanning glass and take out glasses and clean the out with clean cloths.
and put them back.
note: if you are not aware of it please do not mess up with them because it will be more annoying.
i just had my CCD replaced before my warranty expired in Feb and it worked fine for a week. Now i'm getting a cyan line down all my negative scans. And since you can only scan negatives in one spot, I can't even use a diff part of the scanning surface to avoid this. Sounds like a downright cheap part and definitely can't do the job. Never buying an Epson again, esp since they closed down the repair center nearby.