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Printing & copying blank pages

Useing a Xerox Workcentre M20i weather printing or coyping the pages are blank. Have changed out the toner still blank.

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There is a problem with your transfer/seperation unit.

open door to the right look at the black assembly on the door it has a black spongy roller, is it in place? does it have a spring action when you push on it?
if yes for both your High Voltage Transformer ( HVT) is bad.

Posted on Dec 11, 2007


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Posted on Jan 02, 2017


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I have Xerox M 20i .When ever I feed papers from ADf. Print is not coming normal.Some time it shrink the text,I checked the roller are fine.

The Xerox is a business machine and has a setting to reduce the size of scans by percentage.

Read the instruction manual to turn it off or play with the buttons.

WorkCentre M20/M20i Documentation - Xerox Support and Drivers
  1. Cached
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Product documentation for WorkCentre M20/M20i. ... WorkCentre M20/M20i Firmware Installation Instructions. Setup and Installation Guides. Description.

[PDF]WorkCentre M20i System Administration Guide - Xerox Support and ... Xerox WorkCentre M20i System Administration Guide. Page i. Table of Contents. 1 Welcome ................................................................................. 1-1. Introduction .
Xerox 20i Google Search

Nov 19, 2016 | Xerox Office Equipment & Supplies

1 Answer

Help! I'm trying to print a configuration page on a WorkCentre M20i

Hi, you can print a configuration page on the M20i by following the steps below:
- Press the Machine Status button - Select Reports, then press Enter - Select Connect Page, then press Enter
The configuration page will print out. For configuration page instructions for other copiers or printers, visit the How to print config pages website.

Jun 02, 2011 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Xerox m20i scanning problems

its probably set to a low DPI.......change your dpi to like 600 when scanning

Nov 02, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

My m20i still says toner low after i replaced it. Is there a reset button I need to press somewhere?

toner or drum?? if toner the chip may be defective or wasnt changed at refill. if its the drum, print the help page to guide you to that section. and reset.

Oct 12, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Changing print properties shuts down all open programs instantly!

I would first of all Go to the site and go to Drivers and downloads for the M20i and install the newest firmware. I believe the current version is 3.4.
I believe your problem would be resolved in loading the newest machine firmware.

May 05, 2009 | Xerox M20I Printer

1 Answer

Copy Problem

Since you cleand the scanner and scans are fine, the other item I seen cause that problem is the power supply.

Jan 07, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Workcenter M20i Printing Problem

If the issue is only when you are copying, the scanner needs to be cleaned.
If the defect is on both copies and prints, and fax if you use it for that, then your problem is either the drum or toner cartridge or the laser is dirty.
I am not sure when you say you changed the print cartridge if you mean you just changed the toner cartridge or the drum cartridge.

Jun 17, 2008 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

XEROX workcenter M20i prints codes at bottom of page

someone has gone into diagnostics and enabled Status Print Engine
1. press menu/exit key
2. enter # 1931 in that order
3. engine test(diagnostic) should be displayed
4. use arrow keys to scroll to, then select engine test(status print)
5. press enter
6. press the "2" key on numeric keypad to disable (status print)
7. machine will revert to Ready to Copy
8. power off and then back on the M20
9. Your done.

May 02, 2008 | Xerox WorkCentre M20i All-In-One Laser...

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