Question about Philips GoGear HDD6330 MP3 Player

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PC won't recognize can it be forced into disk mode, how?

I charged my HDD 6330/17 all night and still PC won't recognize it. With my Ipod you can force it into disk mode but can you do the same with this device? If so, how?

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  • obrien1 Dec 13, 2007

    mY HD6330 sucks, I've always had problems with it. Whenever I plug it in the pc doesn't recognize it. I have lots of $$$ in copied cds onto it and all my files are there but media refuses to recognize them, although explorer does. Can anyone tell me what to do? How to get my pc to recognize it?? Thanx.



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Get the latest version of the software first (from the Philips website), then:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

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When I open the device manager there is nothing anywherethat states "connect the player while holding the volume button". It does not recognize my device at all and I can't get it to do anything.

Posted on Feb 18, 2008

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Posted on Jan 02, 2017

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2 Answers

I pod 30 gig


Start with these five simple solutions: Reset, retry, restart, reinstall, or restore http://www.apple.com/support/ipod.five_rs/

If that doesnt help drop me a comment.

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When i turn on my ipod the screen is white how do ifix this


Here are some possible solutions to your problem.

Reset the iPod
  1. Turn the Hold switch on, then back to off.
  2. Press and hold the Menu and Select buttons for 10 seconds (until the Apple logo appears).
  3. You may need to repeat the reset several times.
If this does not work, put the iPod into forced disk mode.

Forced Disk Mode
  1. Put your iPod into the charger.
  2. Turn the Hold switch on, then back to off.
  3. Press and hold the Menu and Select buttons until the Apple logo appears.
  4. Immediately switch your fingers to press and hold the Select and the Play/Pause buttons until "Disk Mode" appears at the top.
Putting the iPod into forced disk mode usually resolves this issue. If it does work, plug your iPod into the computer and connect it to iTunes and reset it. If this still does not work, use the restore feature in iTunes with your iPod. Hope this helps!

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When i turn on my apple 3rd gen 20gb ipod it comes up with the apple sign and after a few seconds it comes up with and ipod with a sad face and www.apple.com/support/ipod underneath. What do i do??


The first thing is to connect your iPod to the computer it is paired with. When iTunes recognizes it, click the button returning it to factory settings. This will delete all data from your iPod, but should repair any software problems.
If iTunes is having a problem recognizing the iPod, than place it into Disk Mode: (From http://www.apple.com/support/ipod/earlier/)
  1. Before placing the iPod into disk mode, you should verify that it is charged.
  2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
  3. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  4. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears
  5. Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect"

If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.

If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.

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1 Answer

Flashing icons while charging... am I really charging?


If the iPod is showing the "Sad iPod face" icon, this means that the hard drive inside the iPod (located on the logic/circuit board) has died/failed and needs to be replaced. If you plan on replacing this part, you may also need to purchase and solder a new battery to the iPod logic board if you were to do it yourself.

May 26, 2009 | Apple iPod nano

2 Answers

My Computer and iTunes does not recognize my iPod


put your ipod in disk mode by following these steps.
press and hold the Menu and Center buttons on the clickwheel. when you see the apple appear, switch your fingers to the center and play/pause buttons.
whena check mark appears plug it into you computer and it should detect and mount.
add music and have fun.

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1 Answer

PC won't recognize ipod


try to but your ipod into disk mode reset it and when apple logo appears press center and play buttons together. if you see that ipod is in disk mode then connect it and try to restore.

Nov 11, 2008 | Apple iPod nano

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Ipod nano 1st generation trouble! help!


Sounds like a corrupt hard drive.

put it into disk mode

  1. Before placing the iPod into disk mode, you should verify that it is charged.
  2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
  3. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  4. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Find it in "my computer", right click it and select format. Choose the FAT32 option and hit OK.

Once its done, restart your computer and plug in your pod. Start itunes and it should automatically reinstall the ipod firmware.

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8 Answers

My ipod has a sad face icon and the famous 5 r's did not take care of my problem.


Unfortunately, it means your iPod's hard drive is severely damaged. Try putting it into disk mode and formatting it with windows, sometimes that'll take care of bad sectors on the drive and MIGHT make it usable again. It's either that or take it back to Apple to have them fix it.

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Ipod not charging


Try opening iTunes to see if it recognizes anything first. More importantly set it to disk mode on the main iPod options screen. Remove any songs from the iPod through disk mode into a new folder, (you wont be able to tell as Apple renames and rearranges everything, but you id3 tags should still be recognized when you import after your iPod is fized)Restore your iPod with iTunes. Those are the steps I'd take first. If that works, just re-import those songs into the iTunes library then over to you iPod

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