Question about SanDisk Sansa e250 MP3 Player

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Black screen sansa sandisk

Hi, when I plug my sansa the wheel turns on, but thats all!, it remains like that, What can i do? hhhheellllllppp.

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  • 2 more comments 
  • Anonymous Dec 11, 2007

    When I turned on my Sansa...............it worked fine. Then when I tried to change it to a different song on my Go List.............it went gray/black screen but the wheel is still lighted up.............Help!

  • bplayers7 Dec 25, 2007

    only the blue lite this is on but the screen is black y wont it go on plz help me im mad i jus got it yesterday

  • Anonymous Dec 28, 2007

    Turn is on and the Thumb whell lightes up, but the screen stays black and does not come on.

    If I hold the power button down for 15 seconds to reset them the display screen may or may not come on with the thumb wheel powerd up

    Can't find a sollution.

    Any Ideas?

  • Anonymous May 08, 2008

    Try holding the power button for at least 30 seconds. Seems to be a reboot process. Worked for me. Big relief.

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  • 8,596 Answers

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

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Related Questions:

1 Answer

My sansa e260 goes black after showing sandisk start up screen and does the same when plugged into a pc. it starts to refresh database and then the screen goes black.


Hi there

When you say the screen goes black even after disconnecting the device from computer it could be an issue with the firmware.
It might need to have updated firmware. To get the updated firmware please go www.sandisk.com.

Where you can get the latest firmware for your model.
*** Make sure when you update the firmware keep the device in MSC mode.

Here is the link for updating the firmware:

http://kb.sandisk.com/app/answers/detail/a_id/306
Kindly revert for further clarifications....

Feb 17, 2010 | SanDisk Sansa e260 MP3 Player

2 Answers

Black screen sansa sandisk


perform recovery mode on the player and create a file named sansa.fmt and put that file in the 16 MB format that should reformat the whole player after you have put that file in the drive and unplugged the player from the computer. After that has been done try to update the firmware of the player.

Dec 27, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Black screen, lit up blue wheel ,Cant see screen


try detaching the back by taking off the tiny screws (dont lose them!) taking out the battery + putting it back in.

May 31, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Black screen, lit up blue wheel ,won't turn off or on


Goto > http://www.sansa.com/support/sansa_view/faqs

There is a FAQ page here that might help you.

May 29, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Screen is black.


remove your battery and meory card from it.
Then refix battery and start your mp3 playere without memory card.

May 01, 2009 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa e260 only wheel light will turn on, screen remains black


you need to contact Sandisk and have them walk you through this problem, www.sandisk.com

Mar 24, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

My sansa fuze screen goes black whenever i move the wheel or push a button. it comes back on in aprox 5 seconds but as soon as a buttons push of wheels turn it goes black.


I have the same problem.

Only work around I found was installing Rockbox, then in the settings turning off the wheel light.

Seemed guessing cable issue?? once wheel light when out, the screen would come back.

Dec 19, 2008 | SanDisk Sansa Fuze MP3 Player

1 Answer

I turn it on and the wheel turns blue but the screen is black


Go here:

http://www.sansa.com/support/sansa_e200/faqs

Also:

Question: How do I reset my Sansa?
Answer: Press and hold the Power/Menu button down for approximately 15
seconds.

Nov 10, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Dont Even Think a GURU can help!!!


powercycle the sansa by holding menu/power button down for 45 seconds, then let go, then wait 15 sec, then power on correctly by holding power down to the count of 1-2-3

Jan 25, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Delete partition


i suggest that you should reformat mp3 player it might contain viruses, and other malicious programs. After reformat your mp3 player will be as good as new.

Jan 21, 2008 | SanDisk Sansa e250 MP3 Player

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