Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Printer is off

My printer was working fine. Then suddenly it went off line (the printer was off). I checked all the cords and they were all plugged in and my power bar was working.

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Re: Printer is off

Hi do you mean the printer is totally off or just your comp telling you that the printer is off.
What happens when you switch it on at the plug does anything work on the video let me knoe and i will offer you more assistance

Posted on Dec 11, 2007

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Try to print but: get General Printer error 0x61000f6


This error comes due to carriage jam. Turn off the printer and unplug it from wall socket. Now, remove the cartridges and check for any dried up ink residue on cartridges on inside the carriage. Clean the cartridges contacts and carriage using a Q-tip dipped i alcohol. Let the carriage and cartridges dry before you plug in the printer.
Install the cartridges and check. If it still shows error then unplug the power cord coming to the printer without switching it off. Now, remove the rear door of the printer and check for any paper jams over there, remove if any. Wit for at least 15 seconds and plug in the power cord. Now check whether it is working.

Daniel Scott

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1 Answer

Hi my machine wont send or recieve a fax despite being properly connected. printing from computer is fine. has worked fine up until today

Hi check the following article to from HP
Problems with sending and receiving FAX



Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.

Can try sending the Fax on Another Line

Try using a different telephone cord.

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1 Answer

My HP 1410 printer was working fine then suddenly went dead. No power to the machine. I have checked the main fuse in the plug but that is ok. Can you help ?

This could be the Power adapter problem which might have got damged due to unresistable voltage.therefore you would be requried to buy new one.

Oct 21, 2009 | HP PSC 1410v All-in-One Printer

1 Answer

My canon Pixma MP780 suddenly would not turn on, after 3 years. Checked the cord, changed wall plugs, the lights flashed but then went dead. Help, pleeze

(1) Check the power cord
(2) Check the connection between
the SPCNT board (JPSU1) and
power supply unit.
(3) Replace the power supply unit.
That's what the service manual says for your problem!

Jul 06, 2009 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

My printer will not turn on

Here are some things to try:
1. Different plug (outlet) just to make sure it isn't the plug causing an issue.
2. Unplug the power cable from the back of the printer itself if possible and plug it back in while holding down the power button.
3. Unplug the printer from the computer all together and see if it powers up.
4. If it's a separate power cord try to find one similar in nature to plug in and try out as it may be the cord.

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2 Answers

Printer went off. Lost power and won't turn back on.

Try "reinitializing" the device (printer):

  1. Shut down the computer system the printer is connected to.
  2. Unplug the printer power cord from both the printer and its power outlet.
  3. Wait at least 5-10 minutes, then re-plug both ends back in.
  4. Switch on the power button to the printer (if no indicator light is on).
  5. Restart (reboot) system.
Also, you can also rule out it being a failed power outlet by trying a different one to plug the printer into.

Good luck, and please post back to let me know how things work out, or if you have any further questions.

"Today's the best day of my life...and NOW you're part of it!"

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1 Answer

My printer won't print

Usually you can click on the printer icon and it will show an off line. You can click it to go one line. If that doesn't work for you you may be able to go to document and it may let you click on line. If all else fails reinstall yor softwre. That's what I had to do.

Aug 21, 2008 | HP PSC 1610v All-in-One Printer

2 Answers

Fax machine wont fax out or in.

Check an make sure the phone cord from the wall is plugged into the back of the machine in the port marked "line" and not "phone"

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Canon MP830

When i am trying to fax a document it is saying that the memory is full. But when i go to the menu and to fax memory it is saying empty. How to solve this problem

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