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If the washer is not used regularly the shaft can stick to the seals and prevent the motor from spinning. This happens quite regularly for me if I don't use the washer often. You can just take off the bottom panel - after shutting off power to the dishwasher - and access the motor. you should see some fins and then just try to spin the motor by hand. It usually takes about 90 degrees of rotation before the motor breaks free from the seal. You'll have to fight through the spring-like resistance created by the seal-shaft adhesion. After it breaks free the motor spins freely and you should be all set to go. I haven't found a more permanent fix for this other than running the dishwasher more regularly.