The printer thinks it's out of ink, although a new color cartridge was just installed. Also it thinks, or the computer does, that the printer is not on. I've had this machine for a very little time; sometimes it won't come back on when it's turned off, sometimes it chops the pictures and has to be recalibrated, now this. I will never buy another Kodak product; they're clearly losing their touch for dependability.
We had the same problem then I took the ink back out and if you look at the diagram on the printer it shows after you put the ink back in you have to push firmly on the gray tab under the new ink cartridge and eveything went back to normal hope it works for ya
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Paper jam means just that. Look for paper or a piece of paper jammed into a gear or stuck between a roller or even in your ink cartridge . When you put in your new ink did you take off the protective seal and run the HP software to check if it is reading the Cartridge ,You might want to read the instruction on how to install an ink cartridge. It might also help you ?
Some printer software that detect ink levels won't recognize a cartridge that's been refilled. They treat the cartridge as empty although you've filled them with ink. You can try removing the HP software that pertains to the printing functions only (not the scanner abilities). You can also do a Power reset. Remove the printer cartridges, turn off the power, remove both the Power cord and USB cord (if applicable) for 10 minutes. After reconnecting the USB and power cords, install the cartridges as you normally would. The printer should treat them as new.
Try using a new HP ink cartridge. I had the same problem with a printer I purchased off of CraigsList even though the ink level was good. I installed a new color HP ink cartridge and it printed without a problem.
Unplug your printer from the computer and then the power supply. Remove the inks from the printer. Plug the printer back into the computer first then connect the power supply. Install the inks "very slowly" one by one and then check the levels, they should now read full. Thank you, Dana
Lets do it this way. Follow these steps again carefully and try to install the Ink.
Introduction Follow the instructions below to replace the ink cartridges. Replacing the ink cartridges
1. Verify that the unit is on. 2. Open the ink cartridge door. 3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch.
1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges NOTE: The ink cartridge areas are color-coded for easy reference. From left to right, the ink cartridges are black, yellow, light cyan, cyan, light magenta, and magenta. 4. Pull the ink cartridge toward you out of its slot to remove it.
5. Remove the new ink cartridge from its packaging. 6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot. NOTE: Make sure that the ink cartridge is inserted into the slot that has the same shaped icon and color as the ink cartridge. The copper-colored contacts should be facing the printer as the ink cartridge is inserted.
7. Press down on the gray latch until it clicks into place.
8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced. NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing. 9. Close the ink cartridge door. Print a test page.
If after doing this it does'nt work, then i will ask you to unplug the printer cable from the computer and uninstall the printer driver/Software completely.
Shut down your computer and restart it.
Re-install the printer driver/software from the start as you did when you bought it.
There is a small spring that holds the ink cartridge in the ink holder.
You will see it stick out from the right hand side of the ink holder
where the ink cartridge slides in. If that spring isn't being held to
the ink holder by two plastic tabs, (I.E. the plastic tabs are broken)
the printer will never recognize the cartridge. If the printer is still
under warranty I would contact HP or an authorized repair center for
HP. Both the black and color ink holder has this spring. I know of no
way to repair this kind of breakage.
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.
Uninstall and reinstall printer software if you still have your disk...
clean each cartridge and goto the properties on your printer settings and be sure they are set to default.. this should take care of the problem.. let me know how it goes..