When I try to print a PDF file I get a message saying ''a problem has been encountered and Windows must close the program.

I had this same irritating issue - after uninstalling and re-installing several times I decided to check the folders to see if there was any remaining Brother folders or files hanging around. First I went to the Windows Twain32 folder and removed the remaining folder in there - then I went to Programs files (both of them in Windows 7) and moved all Brother Folders AND Control Center folders to a created folder on the desktop (just in case) - reinstalled the software and it worked! Hope this helps someone because I tried all the other fixes and they did not work for me.

Okay, try to install a free cleaning software called "Ccleaner". Use it to clean up your computer. You may have too many temporary files.

Also, try to defragment your hard drive. This may help.

When a ‘clean’ install is done of Print Shop 22, exactly as described in this FAQ

'Clean' Install on Win98/Me/XP/2000/Vista/Win7

Print Shop 22 should install on a 64-bit version of Windows 7, with two incidents.

1. If .NET Framework 1.1 is not already installed on the computer, the "Program Compatibility Assistant” in Windows 7 will display this message
this program has know compatibility issues


To continue with the installation, select "Run Program". After .NET Framework 1.1 is installed, the necessary updates will be pulled from the Microsoft Windows Update Service.

2. After .NET Framework 1.1 is installed, the "Program Compatibility Assistant” in Windows 7 will display a message which says that there are compatibility issues with Print Shop 22 on Windows 7 64-bit. To continue with the installation of .NET Framework 1.1, select "Run Program".

NOTE: Even though the Print Shop 22 Vista patch, which can be found here

Download Vista Patch For The Print Shop 22 and PrintMaster 17 Disk Versions

can be installed on a 64-bit version of Windows 7, the patch will not fix the problem with the Amyuni Document Converter, as it does on a 32-bit version of Windows 7 (see above). So, it will not be possible to use the 'Save As PDF' option with Print Shop 22 on a 64-bit version of Windows 7. Instead, it will be necessary to install an alternate PDF driver, then Print to PDF, as is described in this FAQ

Save as PDF vs File | Print to PDF

So far, the only other known incompatibility with Print Shop 22 on a 64-bit version of Windows 7 is that Print Shop 22 cannot be run from a shortcut on the Dell Dock that is provided with many Dell computers. A Print Shop 22 shortcut can be placed on the Dell Dock; but, attempts to start Print Shop 22 from that Dell Dock shortcut will cause several incompatibility messages to be displayed

Hi please turn off the printer and restart it after five minutes if you still have the problem please uninstall and reinstall the drivers for your printer.

stop playing it because it might mess your computer up alot by playing it.

I would try reinstalling the software. Sounds like a file got corrupted. If that does not fix it:

Have installed the latest patches for SureTrack?
Have you updated Windows?

If so, did the problem start after one of the updates?

Sometimes the file name assigned to a pdf is not compatible with our printer's memory. For example, if the file name includes brackets [ ] or other punctuation, or is very long, the printer won't recognize it. One print job that stalls will hold up the entire print queue, so delete your job from the queue.
First, look at the file name displayed in the print server's list of print jobs. The same file name also appears in the top blue bar of your Acrobat pdf display. Are there brackets, per cent signs, or other punctuation marks in the file name?

HI ^^

is this software compatible with your operating system ???

Some programs will recover documents others don'T...the best you could do is recover it using a File recovery Progams. Goodluck

test my way, before installation, please install this program: "Microsoft .NET framework 3.0" and then try to install your program, but don't forget, after installing the .NET framework reboot your system