Question about NetGear DG814 DSL Modem Internet Gateway Router

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Sending emails since we've installed belkin wireless g+ MIMO modem router we are unable to send and receive emails - at 1st we couldn't get the internet either but our neighbour advised us to click on 'never dial a connection' in options and now internet is fine - but still no emails! Can you help?

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Re: sending emails

There are numerous ports used and methods to send and recieve e-mail my setup uses the pop / smtp method where I believe the default ports are 110 / 25 however my ISP uses two other ports. Routers with port filtering enabled may allow 110 and 25 by default but are unlikely to permit other ports chosen by your or my ISP. The riskier change is to disable all port filtering. The safer option would be to open the ports required by your ISP (as well as closing the default ports that are unused).

In order to achieve this we will need to determine the ports you utilize for e-mail.

We will need to be able to access the router for configuration with a web browser.

A second option is that your computer has a firewall blocking your e-mail ports. However if this were true your e-mail would never work. The process is similar to the router in that the required ports would need to be open or the e-mail program given permission to access the internet in your computer's firewall program.

This could be a lengthy process determining your e-mail client accessing the configuration to determine the ports used. Determining if the router and/or the internal firewall are the issue and making the appropriate changes to one or both as determined necessary. If you, your neighbor or a friend is knowledgeable in these areas it may be easier to have them assist than to do this over the web.

If you wish for me to attempt to assist further I need to know what your e-mail program is? Do you have a firewall or internet security / anti virus product on your computer? What is it's name? Please include the model number of your belkin router.

Posted on Dec 11, 2007

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