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Whirlpool Side-by-Side Refrigerator GD5SHG

The house we bought a couple of months ago came with a whirlppol Side-by-side Refrigerator model GD5SHG (partial number). It stopped cooling on both sides a couple of days ago.

The coils were completely blocked with dust on the front and I have cleaned that. The condensor fan is running. The condensor is running I think - it sounds as if it is cycling on and off rather quickly.

Looking on the internet I see that the defrost timer tends to go out causing the evaporator coils to freeze and suggest checking the evaporator coils, as well as adjusting the defrost timer until the fridge shuts off.

The problem I have is that the back of the fridge is a sealed panel (apart from the lower section behind the compressor, fan, water connection) and I don't see a way to get it off in order to check the coils. I don't think they were iced up; however, as I have had the fridge off for the better part of the past 36 hours and there is no water in the pan at the bottom of the fridge.

According to the parts manual I found on the Whirlpool website, the defrost timer is at the top of the fresh foods section inside the control panel and I don't see how to access it.

There has been 3-4" behind the fridege since we moved in.

What am I missing? Is there anything else I can check prior to calling a repair guy?

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  • Thawed Dec 12, 2007

    Thanks! Trying a few more things last night, I did pull off the start relay and it does need to be replaced. I will try that tonight and hopefully that will take care of it.

  • Lawton nonex May 06, 2008


    I own a whirlpool GD5SHA*k*0 side by side. This morning I came downstairs to find water on my floor and my freezer defrosted. Vents on interior are clear, and I pulled off the front and back to make sure they were clear of "dust/gunk" buildup (they weren't but are now). I hear it "clicking" like it's trying to turn on, but it doesn't seem to be getting any colder. Compressor felt very warm.

  • gbohannon Jun 28, 2008

    I got up this morning and my freezer was defrosted. I thought one of the kids left the door open, so I went ahead and cranked it up one notch, nothing. Everything else seems to be working, but I can hear the compressor kick in, and then it immidietly kicks back off. Freezer and refig aren't very cold, but lights are working. No ice is being made either? Help



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Access to the evaporator area is from inside the freezer compartment behind the shelves. but from what your describing, "The condensor is running I think - it sounds as if it is cycling on and off rather quickly." it sounds as though the compressor is not starting up and running. you may try replacing the start relay that plugs on to the side of the compressor..

Posted on Dec 12, 2007


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