Question about HP PSC 1210 All-In-One InkJet Printer

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Scanning function I have had a 1210 for several years on both ME and XP platforms.Characteristically, the scanning function either stops working or gets 'lost'.  My usual fix has been to remove both power and USB connection from the unit to let it refresh.  This has worked well in the past. Lately though, when Windows reinstalls the device, there is no scanning function.  I have tried to remove the driver and reinstall from original disc, but I get a message from Windows that more up-to-date software is available.  Windows XP will not let me reinstall from the original disc.  The unit is admittedly 'old' and probably should be replaced, but this problem has been bugging me for some months now. Any sugestions?

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Re: Scanning function

Well i had the same problem but i suggst to do as the following to see if your problem could be solved you can try to restart the the 1210 or you didnt connect the usb cable rigth cause after you connect the usb cable you need to put in the deskjet disk that came with the 1210 and follow the directions from the wizard.

Posted on Dec 27, 2007

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"Connection with Computer Failed" When I Try to Scan

If the primitive (as you call it) Windows Scan program is working then there is no problem with the machine. It can connect to the computer.
I suspect that the other (non primitive) scanning software is not configured correctly. It may be using a wrong driver. You may have installed some other device that is able to scan (such as a program that capture screens from calculators) and it has been set as default driver. Check the configuration of your scanning software.

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1 Answer

Fail to create file after scanning

'What is the Windows operating system you are using ? Like is it, Win XP, Vista or Win 7 ?

If you are using PSC 1210, My suggestion would be to uninstall and reinstall the software using the same disk you have for the printer.


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1 Answer

Canon L120 - What does this error message mean?

Check Scan Platform, means:
The scanning platform is dirty, or not set into scanning position.

Clean the scanning area, or lift the scanning platform into place.

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1 Answer

Printer will not scan to computer.

You will probably have to go to this page to download the new Mac drivers for Snow Leopard to get the full functionality of your All-in-one printer back.

Print functions are generic enough where you don't need to have the most updated driver for it to work. But the scanning functionalities are more complicated.

Find the driver for your computer here:

HP drivers download for PhotoSmart C4480

May 28, 2010 | HP PhotoSmart C4480 All-in-One Printer ...

1 Answer

Scan error

Go to the HP website and download the driver as well as the applicatio. The scan feauture will work. make sure to select the correct Operating System. Before installing the driver and application dont forget tp uninstall the previous one and restart your computer

Oct 08, 2008 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

HPSC1610 all in one

hi i have a same problem regarding to hp 1210 all in one printer .scanner .copier what i will do so that i can scan picture tnnx for answering my question this is my yahoo messenger plz send your answer to this yahoo messenger

Jul 20, 2008 | HP PSC 1210 All-In-One InkJet Printer

2 Answers

Scanner hp psc 1210 all in one printer

Hi there.

As there is no full featured software available of PSC 1210 All-In-One for Windows Vista, we cannot scan from the All-In-One itself.

However, we may utilize the scanning functionality with the Microsoft Paint and Windows Photo Gallery on the computer.

I am providing you a weblink which would help in scanning with above mentioned programs.

Here is the weblink:

Hope this information would be helpful.

With regards,

Apr 22, 2008 | HP PSC 1210 All-In-One InkJet Printer

7 Answers

HP PSC 1210 all-in-one Director does not work with VISTA

I've been fighting the same. Did some hunting on the HP and MS web sites. Found a "work around". Not what I wanted but at least I can scan. I think HP Director is gone for Vista users. :(

Scanning with Windows Photo Gallery
1. Click the Start ( ) icon.
2. Click All Programs .
3. Click Windows Photo Gallery .
4. Click File and then click Import From Scanner or Camera .
5. Click Import .
6. Click Scan .

Jan 16, 2008 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

Scanner not working


I understand that you are unable to scan after upgrading the compuer from ME to XP.

Please follow the below given instructions to resolve the issue.

Check for the communication between the computer and the printer as scanning needs bidirectional communication unlike printing.

To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are unable to scan using WIA, confirms that the issue is with USB drivers, please follow the below given instructions to refresh USB drivers:

1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key, this will display the Windows Startup menu.
4. Select Safe mode.
5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.

NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.

The USB port is now uninstalled.

Now, restart the system. The system automatically detects and reinstalls the USB port.

Then try scanning from WIA and if that works try scanning from HP Director.

Please click on Start>>Programs>>HP>>HP Director.

If unable to scan from HP Director, search for the file " hpqscnvw " in C Drive which is the executable file for Scanning.

Double click on My Computer to open it > C Drive > Programs files > HP or Hewlett Packard > Digital Imaging > Bin Folder. Check for the file " hpqscnvw " there.

If found double click on the file to and try scanning. You can also save the short cut of the file to desktop and can use that file for scanning.

Run the scan diagnostic utility to resolve the issue.

Just copy and paste the entire link into the Internet browser's address bar and press enter

If you are able to scan from computer, then follow the instructions from the below given article to scan from the printer front panel.

Here is the web document:



Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.


Jan 06, 2008 | HP PSC 1210 All-In-One InkJet Printer

16 Answers

HP PSC 1200 won't scan with VISTA

Use windows photo gallery....file/import photo from scanner or camera

Nov 14, 2007 | HP PSC 1210 All-In-One InkJet Printer

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