Question about HP PSC 1210 All-In-One InkJet Printer

1 Answer

Scanning function I have had a 1210 for several years on both ME and XP platforms.Characteristically, the scanning function either stops working or gets 'lost'.  My usual fix has been to remove both power and USB connection from the unit to let it refresh.  This has worked well in the past. Lately though, when Windows reinstalls the device, there is no scanning function.  I have tried to remove the driver and reinstall from original disc, but I get a message from Windows that more up-to-date software is available.  Windows XP will not let me reinstall from the original disc.  The unit is admittedly 'old' and probably should be replaced, but this problem has been bugging me for some months now. Any sugestions?

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  • PineRidge Dec 27, 2007

    Been There. Done that. When I load the installation disc a message appears which ionforms me that a newer version of the software in on my machine. It will not let me install from the disc. I have tried using HP's removal software, but it doesn't sufficiently clean the old stuff to let me load from scratch. Thanks anyway.

    P

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1 Answer

Well i had the same problem but i suggst to do as the following to see if your problem could be solved you can try to restart the the 1210 or you didnt connect the usb cable rigth cause after you connect the usb cable you need to put in the deskjet disk that came with the 1210 and follow the directions from the wizard.

Posted on Dec 27, 2007

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Hi,
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Hi there.

As there is no full featured software available of PSC 1210 All-In-One for Windows Vista, we cannot scan from the All-In-One itself.

However, we may utilize the scanning functionality with the Microsoft Paint and Windows Photo Gallery on the computer.

I am providing you a weblink which would help in scanning with above mentioned programs.

Here is the weblink:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&cc=us&lang=en&os=2093&product=90764&dlc=en

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1 Answer

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Hi,

I understand that you are unable to scan after upgrading the compuer from ME to XP.

Please follow the below given instructions to resolve the issue.

Check for the communication between the computer and the printer as scanning needs bidirectional communication unlike printing.

To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are unable to scan using WIA, confirms that the issue is with USB drivers, please follow the below given instructions to refresh USB drivers:

1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key, this will display the Windows Startup menu.
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5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.

NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.

The USB port is now uninstalled.

Now, restart the system. The system automatically detects and reinstalls the USB port.

Then try scanning from WIA and if that works try scanning from HP Director.

Please click on Start>>Programs>>HP>>HP Director.

If unable to scan from HP Director, search for the file " hpqscnvw " in C Drive which is the executable file for Scanning.

Double click on My Computer to open it > C Drive > Programs files > HP or Hewlett Packard > Digital Imaging > Bin Folder. Check for the file " hpqscnvw " there.

If found double click on the file to and try scanning. You can also save the short cut of the file to desktop and can use that file for scanning.

Run the scan diagnostic utility to resolve the issue.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=oj-45265-1
ScanDiagnosticUtility_ver_1.5.exe


Just copy and paste the entire link into the Internet browser's address bar and press enter

If you are able to scan from computer, then follow the instructions from the below given article to scan from the printer front panel.

Here is the web document:

================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00503569&cc=us&lc=en&dlc=en&dlc=en&lang=en

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.

Regards,
Lawrence

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