Question about Motorola Mobility Q9m Smartphone
I just got the Q9m and it it charges, but why cant it turn on? it only has the verizon logo. it doesnt get any farther than that
Just some suggestions. I have had my Q9m since September 07. If you reboot the phone nightly (take battery out put back) and allow to boot up again it help by resetting the RAM. Also under System Tools>Task Manager>Menu>Kill All - it seems that every program you use on the Q it keeps running which causes the Q to slow down and freeze. I know doing these things can be a pain however my Q has been running with zero issues since September. I also have the origional Q in black for over 16 months and I wouldnt trade either phone for anything on the market currently. As far as the screen sticking on the Verizon Logo...try taking battery out, power on and as soon as logo appears pull battery out quick and replace...you may need to do this a few times but it will bypass what ever is causing this boot up error. Windows Mobile 6 certainly isnt perfect. Hope these suggestions help.
Posted on Feb 27, 2008
This sucks. I have like 400 contacts that I don't want to lose... so I am going to try everything I possibly can to get around this Verizon startup screen. I've had the phone for about half a year and this is the first time this has happened.
Posted on Jun 17, 2008
My Motorola Q9M has completely locked up on 5 different occasions. After each time I've had to do a master re-boot to clear then entire phone and then re-install all my settings from Active Sync backup. On the 4th re-set I did ALOT of research so as not to happen again. I learned turning off the predictive text could help prevent the text from locking up as well as firmware upgrade. This seemed to work for about 1 month, but then slowness again. At the 5th master reboot, I found out that the memory cannot handle too many calendar entries - so the 6th time around, I tried to limit the calendar Yup, well that didn't work too well either b/c here I am again abojt 3 weeks later with a completely frozen Q9m - the phone will not unlock and is completely stuck. This is embarassing for the manufacuturer and service provider. Consumers are left in the dark - and even worse, technicians that have no idea how to address the issue.
Posted on May 19, 2008
On phone 1. 3 wks and this is the first time it's done it..... anything worked without loosing everything?
Posted on Apr 03, 2008
I also am having the same problem with my Q and it getting stuck on the Verizon logo. i have went thru 2 of them in 3 days and am going back tomorrow and im coming out with something else. The 2nd Q i had worked fine but had a few minor defaults (the battery level indicator didnt work) so i took it in and the tech told me it was some software update patches that weren't install so he installed them. well up until this install that phone worked fine other than you didnt know that the battery life was like. so i just did the hard restart and everything worked fine, so that should hold me over till i get out of work tomorrow and get into the store
Posted on Apr 02, 2008
I am going through the same issue of freeze up and Verizon Logo screen not going to windows. Trying to hard reset but nothing. It will not take the key combo. This is the third time this has happened and I have exchanged twice. I love the phone but these problems can't persist. I have asked the people at Verizon if they know what could be wrong but they are lost. Wished motorola would say something about it since I am not the only one with this problem. I have read the manual upside down.... I guess I do know how to use it.
Posted on Feb 26, 2008
Yeah mine does the same thing. it literally stayed on the verizon wireless screen for hours until it died.
Posted on Feb 18, 2008
This phone is cool but it keeps freezing up.
Posted on Feb 16, 2008
I tried all of the suggestions and none have worked. It continues to freeze at the Verizon logo page. I guess I will have to return my second Q9m within 48 hours. Unfortunately, they are unable to save any data that was entered from my original phone.
Posted on Feb 12, 2008
I HAVE THE SAME PROBLEM AS GUEST/SOLUTION # 3
Posted on Jan 25, 2008
It's battery died. Mine has done this three times now and it's terrible. You'll need to do a hard reset to get it back alive.
Pull out your battery, let it sit for a minute or so, then put the battery back in (or use the charger, either way works).
Turn it on by together holding down the middle button on the 4 way thing under the screen and the red button. Keep holding them until a screen pops up asking if you want to do a master reset. Press the left softkey above the 'home' button for yes. The phone should restart. The bad news is all your settings, contacts, etc will be gone. I'm using a program called Sprite backup on mine to backup everything to an memory card so I can just restore it when it's finished resetting.
Posted on Jan 13, 2008
My phone is plugged in and it won't even turn on... please help me. i don't know what else to do.
Posted on Jan 01, 2008
That's not good. Have you pulled the battery, reinserted it and tried again? Make sure it's not plugged into the charger. If it continues to hang on the logo, exchange it.
Posted on Dec 11, 2007
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Posted on Jan 02, 2017
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