Question about Canon PIXMA Office Equipment & Supplies

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Trying to get an elderly neighbor's Canon Prixma MP495 working. The paper won't grab to go through the printer. Any suggestions would be appreciated

I have run the clean rollers procedure, changed the ink, tried with a single sheet as well as stack of paper, etc.

Posted by Anonymous on

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  • Master
  • 456 Answers

I don't know. please open as much as possible to see if there is olde paper still in the machine. if clear, maybe a
flashlight would help search for something in feed tray.
if you haven't tried yet, shut off printer. unplug all printer wires. reconnect power cord then load a few sheets. push the 'Stop' button a few times. push and hold stop button down for 15 seconds. try to copy something. if it works, reconnect to computer and try printing off something from notepad as a test. if still not OK. Canon may be able to test machine over the internet. also, there may be updates to
install for your neighbour.

Posted on Aug 22, 2019

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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  • 2 Answers

SOURCE: Paper feed problem

i disconnected turned upside down and started shaking it and believe it or not the roller starting working it prints fine!

Posted on May 11, 2008

kristy22
  • 4 Answers

SOURCE: canon HL 5040 printer grabs multiple papers to print

try one sheet at a time that may work.

Posted on Oct 21, 2008

  • 300 Answers

SOURCE: Printer will not grab paper

Hello,

You may need to obtain the HP Paper Feed Cleaning Kit from Customer Service by contacting them here. While your speaking with them you may want to ask about any issue that have came up with your particular model because I have read they have replaced some models that were even out of warranty.

To use:


It seems that by what Im reading, this is mostly caused by a dried out roller (especially if they are grey so you also may have some other options:

NOTE: These options may void warranty.

  • You may try applying a thin layer of vaseline on the rollers that pull paper. You can usually access these rollers from a door at the back of your printer. This should also soften the rubber. I would suggest running a sheet of plain paper through a couple times to clean off any excess.
  • You can try the Rubber Rejuvenator listed here.
Hope this helps. Please remember to rate this information.

Thanks

Posted on Nov 19, 2008

leroyal
  • 2120 Answers

SOURCE: Color Laser Jet 3800 leaving roller marks on paper

Pull out the fuser at the rear of the machine.

Posted on Feb 07, 2009

ikechinedu
  • 184 Answers

SOURCE: Canon PIXMA MP190 'not responding'

There are possible causes of this not responding status message you get. you will try out these option i have listed here and see which one resolves the problem. after each one, try to print from a file and from the web.
1. Configure driver to correct printer port
On the 'Ports' tab of 'Printer Properties' window, select the correct port for the printer driver.
From the Windows desktop, open the printer's properties window.
Click the Ports tab.
Below 'Print to the following port(s)' section, select the port to which your printer is connected.
Click 'Apply' to accept the changes.

Click General tab and then click 'Print Test Page' to confirm the changes corrected the issue.
2. Checking USB Connections
You should disconnect and reconnect the USB cable at both ends to ensure there is a secure connection on the device side as well as the computer side. It may also be necessary to try a different USB port on the computer. Additionally, you may need to disconnect other USB devices, temporarily, in order to determine if a conflict exists.
Disconnect one end of the cable and then reseat it ensuring the cable is firmly seated into the USB port. If the USB cable is plugged into a hub instead of directly into the computer, try connecting the USB cable directly into the computer.
Repeat step one to reseat the cable on the other end.
3. If there is still no communication, then it may be necessary to try a different USB cable or a different port on the computer.
when you are through, restart the system.
4. Uninstall and Reinstall the Driver
If the MP Navigator or the MP drivers are no longer required, or if they are not installed correctly, uninstall them.
Caution: Uninstalling means deleting software, such as MP drivers, from the computer. Once the software has been deleted the unit cannot be used through the computer until the software has been reinstalled.
Note: Login as a user with Administrator privileges to uninstall . Turn off any programs running in the background, such as antivirus programs and firewalls before begining.
Select 'Program' (for Windows 2000), or 'All Programs' (for Windows XP / Vista) from the Start menu.
Select the name of the printer model to remove and select 'Uninstall.'
When the MP Drivers Uninstaller window is displayed, click 'Perform.'
When the confirmation window is displayed, click 'Yes.'
When the Uninstallation Complete window is displayed, click 'Complete.'
5. Reinstall the Drivers
Note:
The MP drivers can be installed using Easy Install or Custom Install.
Easy Install automatically installs the software which is in the CD-ROM.
This method is recommended if you are a first-time user.
Custom Install allows you to select the software programs from MP Drivers, Application Software, and On-screen Manual.
Login as a user with Administrator privileges to install on WindowsXP/Vista/2000.
Close any antivirus software that may be running prior to installing the drivers.
Turn off the printer and disconnect the cable connecting the computer and the printer.
Insert CD-ROM in the computer. (The CD-ROM will start automatically and the following window will be displayed on the screen.)
If the setup program does not start automatically, click 'Start' and go to 'My Computer', then double-click the CD-ROM icon.
If you use Windows Vista, select 'Computer' from the Start menu, then double-click the icon of the CD-ROM.
At the main installation window, click 'Easy Install' or 'Custom Install'.
When selecting Easy Install:
(A) Click 'Easy Install'.
(B) Click 'Install' in the following window.

* Display varies according to the printer model.
When selecting Custom Install:
(A) Click 'Custom Install'.
(B) When the following window is displayed, click 'MP Drivers' and the application software to be installed, and then click 'Next'.
* Display varies according to the printer model.
When the License Agreement window is displayed, read the content carefully and click 'Yes'.
The installation will start.
Messages may be displayed during the installation of the application software.
Follow the instructions on the window and continue the installation.

When the Printer Connection window appears, connect the printer to the computer and power on the printer.
Note: If the installation cannot proceed even after 2 minutes, stop the installation by following the procedures below and start from the beginning again.
1) Click 'Cancel' at the Printer Connection window then click 'Start Over' at the Installation Failure window.
2) At the window to install the driver / applications appears, click 'Back' then click 'Exit'.
3) Restart the computer.
4) Install the printer driver again.

For Windows XP, at the Welcome to the Found New Hardware Wizard dialog box, confirm Install the software automatically (Recommended) is selected, then click 'Next'.
Note: The Welcome to the Found New Hardware Wizard dialog box may be behind the Printer Connection window.
In this case, click 'Found New Hardware Wizard' button on the task bar to display the window.

After the files are copied automatically and the dialog box Completing Found New Hardware Wizard window appears, click 'Finish'.

If the Welcome to the Found New Hardware Wizard dialog box appears again, click 'Finish' again.

At the Print Head Alignment window, click 'Execute'.
Note:
* The Execute button may not appear for all models. In that case, skip to step 13.
* The Print Head Alignment can also be done after the installation of the printer driver.

When the Start Print Head Alignment window appears, load one sheet of A4 or letter size plain paper in the sheet feeder and click 'Print Head Alignment'.

At the Do not start another operation until current one has finished dialog box, click 'OK'.

When the pattern is printed, click 'Next' at the Print Head Alignment dialog box.

At the Installation Results dialog box, check the content then click 'Next'.

The installation of the MP drivers and application has completed. Proceed to the Canon user registration.

If you want to register now, click 'Register'. If not, click 'Next'.
Registration can be done after the MP drivers installation.

Then, Inkjet Extended Survey Program will be launched. If you agree, click 'Agree'. If you do not agree, click 'Do not agree'.

At the Installation completed successfully dialog box, click 'Exit'.

Note: When the Restart button appears, confirm that Restart the system now (recommended) is checked then click 'Restart'.

Posted on May 22, 2009

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