Try eBay or you're local plumbing/bathroom store. What you need are called o-rings.
My problem was that there's an o-ring on a spike in the hose attachment and that was split which meant it leaked water/steam. I replaced it and it's working fine again. I got my o-ring (in a pack of 200 assorted sizes) from eBay for about £3 but that was only because I was too lazy to go down to my local plumbing/bathroom shop which probably would have sold me 1 for a few pence. Much better than £50 to replace the hose!
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it can be done if you have access to a vice
place the smaller wand section in the jaws so that it slips easily but the larger part is stopped by the vice jaws
a sharp pull will break the seal effect and it will pop apart.
if the wand is metal you can enlarge the outer part at the joint by applying heat carefully with a gas lighter for a few seconds and pulling apart
Difficulty collapsing the wand can mean that the plastic handgrip section hasn't been correctly placed on the machine. When you replace the wand on the machine, make sure the handgrip section clips onto the main body and is down as far as it will go.
It's also a good idea to make sure that the hose isn't twisted, as a twisted hose can create resistance as you try to collapse the wand. Remove the wand again and allow the hose to untwist itself fully before attempting to replace the wand on the machine.
I'm confident these steps should resolve the issue, but if you would like some further guidance after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
I'm sorry to hear you're having difficulty disengaging your DC25's wand. This is likely to be because the hose was twisted the last time you replaced the wand on the machine. This is easy to resolve - please follow the steps shown in the video below.
If you'd like any further assistance or advice, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Sorry to hear you're having difficulties with your DC27. If the wand is jammed, it's likely that the hose was twisted when you replaced the wand on the cleaner the last time you used it. It's easy to rectify:
Pull the wand up as far as it will go
With the rear of the cleaner facing you, follow the hose down to where it attaches at the base of the machine
Grip the section of loose hose and pull it away from the cleaner
Holding the loose section of hose out of the way, pull the hose release tab
With the base of the hose detached from the cleaner, allow the hose to straighten itself out
Reattach hose to cleaner
You should find following these steps untwists the hose, allowing the wand to move up and down without restriction. However, if you need further assistance, please get in touch with us free so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
For information on removing and replacing the wand on your DC14, you might find it helpful to refer to the user guide supplied with your cleaner. In case you don't have it to hand, here's an online copy:
If you have any more questions about using or maintaining your Dyson cleaner, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON.
Sorry to hear you're having difficulties with your DC28. If you're having trouble removing the wand, the hose may have been twisted the last time you replaced the wand on the cleaner after use. To release it, try following these simple steps:
Pull up the wand as far as it will go
With the rear of the cleaner facing you, follow the hose down to its base, then stretch the loose section of hose away from the cleaner
Pull the hose release tab to detach the base of the hose from the cleaner
Allow the hose to untwist itself
Reattach the hose to the cleaner
You should find that by detaching the hose and allowing it to straighten itself, the wand is able to move freely. However, if you're unable to do this, please get in touch with us directly so we can help you further. You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to provide the assistance you need.
It would be worth contact us so that we can discuss the options available to you. you may need an engineer to visit to replace part of your machine to resolve this, however it may be a part we can send in the post.
Please call us on 0800 298 0298 (UK) or 1866MYDYSON (US).