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Samsung iDCS 28D change initial greeting and programming?

Currently, our office phone is programmed so that when someone calls, they are immediately intercepted by a recorded message asking them to press 3 to be transferred to the office. How can I change the programming and message so that people calling just have to Hold to be Transferred?

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6ya6ya
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Posted on Jan 02, 2017

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SOURCE: incoming calls

Yes that is correct

Posted on Nov 11, 2009

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SOURCE: i need to program my Samsung system idcs 28d to

From any phone: press transfer button, then 800, then passcode 4321, then press up arrow on volume and set to enable mode, then press speaker button, then type 722, then type the ext number you want to change (eg. 201), then move the cursor under the 01 and type in the button number you want to add barge to, type the letter b and it will list all the features that begin with b, choose barge the press the button next to the scroll, then press the transfer key, you're done

Posted on Aug 16, 2010

PhoneSystems
  • 213 Answers

SOURCE: I have the samsung idcs

Hi I am assuming that your are using the Samsung Voice Mail, if so to change the no answer greeting;

enter voicemail, press the Voice Message Key, the pass code will be set in default to 0000. Your mailbox will not function properly until you have put your voice message on. To do this, press option 0, followed by 5 followed by 7. When you have got the message you require press the #. If you regularly change your voicemail message, you must press 3, delete the original message and reset the message followed by the #.


have uploaded a video off http://www.abbeytelecom.com which explains Voice-mail in more detail, if you are operating a differant system then I can only suggest that you rafer to the relevant operators manual

Posted on May 04, 2011

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When we go to set the personal greeting, it does not delete the old one just goes before it creating a long list of greetings.


Yes, the Samsung management system for these phones are a bit confusing. There are multiple greeting levels and sounds like you are recording a personal greeting and perhaps the master greeting is coming up? If you have manuals for the system, try erasing each greeting individually and replace with the default system greeting (I think there is one). This will clear the system of any junk :)
You may then wish to record each level of greeting starting from the initial switchboard level greeting when someone calls the company.

I know it is a bit of work and if you guys do not have the time to invest in this, I would recommend bringing back the tech who installed your system to clean it up.

Oct 09, 2018 | Lands Phones

1 Answer

How do I program my speed dial


It is in the manual which you can get at:
www.customtelsys.com/downloads/pdf/user.../iDCS_Keyset_User_Guide.pdf

Dec 06, 2014 | Samsung Falcon iDCS 28D 28-Button Keyset...

1 Answer

My company owns multiple Samsung iDCS 28D phones, somehow the phone will not let us receive voice mails or change the greetings, however it will allow us to listen to the greetings. Is there anyway to...


as a company, good management would be getting in the phone company to sort out communication problems as communication is vital to running a business
Samsung would be only too happy to fix any problems with the phones so the fix that you seek would be to get the technicians in to set up the system as you require it

Jan 03, 2018 | Samsung Falcon iDCS 28D 28-Button Keyset...

1 Answer

We are running on Samsung iDCS 28D and 18D phones, which we acquired from another firm a few years ago. We are looking to change the voicemail greeting, but have realized that the default password has...


Hi, I recommend that you find a reputable Samsung Telecoms Maintainer, you can do this on google, the problems that you could encounter are not worth it, you are far better to do this and get it programmed exactly how you want it, regards Al

Aug 24, 2011 | Samsung DCS 12 Corded Phone

1 Answer

I have a network of samsungiDCS 28D phones. The phone in my office does not ring or show caller id. I want it to ring and show caller ID, how do I program it?


Hi you need to add your extension to the group that your phone rings in to. usually this is gruop 500. you can check this in MMC 714 in customer programming. I have attached a video showing how to add members to groups, there are 60+ relating to the Samsung iDCS range at www.abbeytelecom.com

Mar 10, 2010 | Samsung DCS 12 Corded Phone

1 Answer

How do i change my voicemail greeting on my samsung idcs 28d?


Hi, to change your Voice Mail greeting press your Voice-Mail key, enter your passcode, press 0 , 5 , 7 listen to your greeting, press 3 to delete and re-record your message. when you have done this press the # key to save. I have sent you a Voice Mail training video, i have over 65 others like it giving help and advise on the Samsung DCS.

http://www.abbeytelecom.com for written copy

Jan 29, 2010 | Samsung DCS 12 Corded Phone

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