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Samsung iDCS 28D change initial greeting and programming?

Currently, our office phone is programmed so that when someone calls, they are immediately intercepted by a recorded message asking them to press 3 to be transferred to the office. How can I change the programming and message so that people calling just have to Hold to be Transferred?

Posted by Anonymous on


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Posted on Jan 02, 2017

  • 5 Answers

SOURCE: incoming calls

Yes that is correct

Posted on Nov 11, 2009

  • 64 Answers

SOURCE: i need to program my Samsung system idcs 28d to

From any phone: press transfer button, then 800, then passcode 4321, then press up arrow on volume and set to enable mode, then press speaker button, then type 722, then type the ext number you want to change (eg. 201), then move the cursor under the 01 and type in the button number you want to add barge to, type the letter b and it will list all the features that begin with b, choose barge the press the button next to the scroll, then press the transfer key, you're done

Posted on Aug 16, 2010

  • 213 Answers

SOURCE: I have the samsung idcs

Hi I am assuming that your are using the Samsung Voice Mail, if so to change the no answer greeting;

enter voicemail, press the Voice Message Key, the pass code will be set in default to 0000. Your mailbox will not function properly until you have put your voice message on. To do this, press option 0, followed by 5 followed by 7. When you have got the message you require press the #. If you regularly change your voicemail message, you must press 3, delete the original message and reset the message followed by the #.

have uploaded a video off which explains Voice-mail in more detail, if you are operating a differant system then I can only suggest that you rafer to the relevant operators manual

Posted on May 04, 2011

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Yes, the Samsung management system for these phones are a bit confusing. There are multiple greeting levels and sounds like you are recording a personal greeting and perhaps the master greeting is coming up? If you have manuals for the system, try erasing each greeting individually and replace with the default system greeting (I think there is one). This will clear the system of any junk :)
You may then wish to record each level of greeting starting from the initial switchboard level greeting when someone calls the company.

I know it is a bit of work and if you guys do not have the time to invest in this, I would recommend bringing back the tech who installed your system to clean it up.

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