Question about Rival Crock Pots & Slow Cookers
Same problem as the last. Handle broke off of the lid . Anyone know where to get this part?
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Posted on Jan 02, 2017
The problem is the threads strip on the bolt and nut. I took these to Home Depot's specialty fastener section (the one with the drawers of stuff) and purchased a nylon bolt and nylon wing nut and solved the problem. I is easy to remove for cleaning and all is dishwasher safe.
Posted on Jun 12, 2009
SOURCE: Rival 38651-C 6 Quart
Rival is distributed thru many stores including "Sears". If you have a large Sears store near you I would go there first. If not try Rival's link: http://www.rivalproducts.com/help.aspx?helpNav=5
Posted on Aug 27, 2007
For what it's worth, when the handle on my mother-in-law's crockpot broke, I went to Home Depot and bought a cheap wooden drawer knob (about $1 as I recall). I put a plastic washer between the knob and the glass and another under the screw head from the bottom (to prevent cracking the lid), tightened the screw and good as new.
Posted on Feb 20, 2009
SOURCE: Handle fell off
I had the same problem, handle broke off without any warning when I picked up the full cooker. I suffered a minor burn and was lucky it wasn't more serious. I emailed Euro-Pro and after 3 days I got a email referring me to call the Euro-Pro Service Dept. 1-800-361-4639. After a long wait on hold, a customer service tech told me the handle part was not available, but that I could ship the unit to them at my cost to
165 One Genesis Way
Spruce Pine, NC. 28777
and a repair tech would determine whether to repair the unit or replace it. I also feel that there is a problem with the handles and these units should be recalled.
Posted on Dec 04, 2009
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