Question about Dyson DC07 Bagless Upright Cyclonic Vacuum

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Hi there my dyson suffers from a lack of suction with of without the hose attached. we had our local repair man look at it and he replaced a hose in the head of the machine.i have replaced all the filters and ideas?

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Have u cheaked every part and is the dust compartment empty and clean hope this helped

Posted on Sep 13, 2009

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1 Answer

Hi, My attachment extension hose has lost suction. Help!


Hello, this is Ava with Think Crucial.

There could be a number of reasons why your hose has lost it suction. It could be that the hose is damage. If not, then you may want to check the hose for any blockages and make sure the the hose is fitted correctly at the machine. You may also want to check the inside of your u-bend cover for any blockages. Please make sure to unplug your machine from the power before doing this.

Incase your parts needs replacing, you may order replacement parts for your Dyson vacuum by clicking on this link: http://www.thinkcrucial.com/collections/vacuums/collection-filter-fits-vacuum-dyson

As a special offer here is an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Oct 01, 2016 | Dyson DC40 Multi-floor Vacuum DC40

1 Answer

Lack of suction dyson upright vacuum


Hello,

There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.

If these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page.

If this repair was helpful to you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much!

Sep 01, 2014 | Dyson Vacuums

3 Answers

My Dyson 41 has just started only sucking through the tube


We've had our DC41 for 4 months now and suddenly noticed no suction at the base as well. Base motor works fine.Thought I'd take one last look before sending in for repair. At the base of the attachment hose near the motor is a small red tab. I depressed it and pulled the entire hose off the motor. Sure enough inside was a eyeliner pencil our daughter had unknowingly vacuumed up. I couldn't see it just peering the length of the hose. Even with a flashlight. You don't see mention of the small red tab but it allows you to see close up rather than peering down the hose if something is lodged near the motor. Apparently this pencil prevented the internal hardware to switch from wand to base suction when the handle is reclined in floor vacuum mode. These vacuums have strong suction and they will pull up the oddest things! Hope this helps!!

Aug 14, 2012 | Dyson Dc 41 Ball

1 Answer

No suction when using hose attachment


Hi there, I'm sorry to hear you're having difficulties with your DC24. If suction through the hose doesn't seem to be as strong as usual, you may have a blockage in the cleaner. I'd also recommend giving the filters a wash. The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide: http://www.dyson.co.uk/support/help.asp?article=1492&product=DC24-ALLFLOORS The correct way to wash the filter is shown in the video below - under normal use, this should be done at least once a month. Use cold water without detergent, and allow up to 24 hours for the filters to dry completely before replacing them. Following these steps should allow you to resolve your issue without further assistance. If you have any other questions about using or maintaining your Dyson cleaner, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the assistance you need. Kind regards, Jack Dyson Online Customer Support

Sep 12, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Suction bad when using as an upright


Hello,

There are several things that this could be. Probably the most common problem that we see when customers come in with this problem is actually a fairly simple problem to fix. Here are just a few things that this could be.

The fist possible problem sounds like the most probable to me, just because of the fact that you said you had just replaced the clutch, and therefore you had to remove the bottom sole plate. This is a VERY common problem actually.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum2_bing.gif in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner2_bing.gif upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

If you are getting suction power from the hose, but the vacuum still doesn't pick up on the floors, I think that these solutions should fix your problem. If you just replaced the clutch mechanism, the roller brush should be fine, but turn the vacuum over on it's side and make sure that the roller brush is actually spinning while it's on carpet mode. If none of these problems fixed your Dyson, please use the Clarification Request, or leave another comment here on the Fixya repair page, and I'll be happy to further diagnosis the vacuum cleaner with you.

I hope this was helpful to you. If so, please be sure to rate the repair as helpful by clicking the thumbs up icon in the top of the repair page. This is what keeps Fixya repair professionals like myself continue posting these detailed repair solutions for free. We really do appreciate when someone recognizes the work you've done. Thank you very much,

Chris J.
GoVacuum.com

Apr 13, 2010 | Dyson DC14 Low Reach Bagless Upright...

1 Answer

Can't use hose attachments because no suction


chech the hose for a blockage this would cause the hose to compress as you describe

Jul 23, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Suction on the hose is


HI THERE.

THE PROBLEM COULD EITHER BE THE BELT HAS SNAPPED AND IN WHICH CASE IT WOULD BE EASIER TO CHANGE THE CLUTCH AS THERE ARE 2 BELTS ON THE CLUTCH. OR THE CLEAR RUBBER HOSE BEHIND THE FOORPLATE COULD BE SPLIT OR THERE COULD BE A BLOCKAGE AT THE TOP OF THE CYCLONE CYLINDER.
REGARDS
DAZ

Dec 08, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Hose buckling/crumpling when hoover is turned on


http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=34170&thid=580414
Hose buckling/crumpling when Hoover is turned on
Posted by mildwarthog on May 08, 2008
Hi - I'm having a problem when I turn my Dyson DC07 on, that the suction is causing the hose to buckle/crumple out of shape which then means I can’t Hoover through the hose. After a short while the motor starts to overheat from trying to maintain suction through the crumpled hose is it simply time to buy a new hose, or is there anything else I can do to fix this problem?

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
Dyson DC07 All Floors Bagless Upright
Once you hose starts to breakdown there is really nothing you can do other than replacing the hose. This is true on almost every vacuum on the market because they are using in most case the plastic hose and the heat and the product you pickup breaks down the hose and starts to lose its strength and starts to collapse. You may want to check with your local vac dealer to see if he has a new one or a good used one for ½ the price. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/homepage.asp
Contact Us
1-866-MY-DYSON
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Dyson Customer Care is available 7 days a week.
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questions@dyson.com
Thanks, Don – The Vac Man
Go Ahead. Use Us.

May 08, 2008 | Dyson DC07 All Floors Bagless Upright...

1 Answer

Suction loss?


hi samdan... have you checked all the hose attachment vents .. ie Under the vacuum as well... How long is it since you replaced the filters?

Try giving the Yellow cone inside a blow out. these tend to become clogged from time to time!

Regards Faggly

Mar 21, 2008 | Dyson DCO3 Absolute Bagless Upright...

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