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Re: trouble installing ink cartridge
We've met several problem like this. Hope you can manage to look for the lock notch at the top of the ink tray, or it may be located beside of the tray holding the body of the ink cartridge. If you found out the lock notch is broken, you can revised by putting a piece of paper to tighten just enough to hold on the ink cartridge to pop-out.
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Make sure you've got either 56 or 27 black and 57 or 28 colour cartridges. See here:
You "pop" them down then withdraw the old ones. Put the new ones in angled slightly upwards then click them up into place. The raised plastic on top of the cartridges will prevent installation into the wrong ports. If you're trying to put in a 58 photo cartridge it goes into the black port.
Replace the print cartridge When you notice that the print becomes light or ink low or when install new ink cartridge appears in the display, replace the print cartridge. The part number for replacement cartridges is HP 20. 1. Take out a cartridge from its packaging and carefully remove the tape covering the printhead. Hold the cartridge by the colored top or black areas only. Do not touch the copper area. 2. Press the Access Cartridge button on the control panel. The cartridge carrier moves to the install position. 3. Open the control panel and cartridge compartment cover (it will click and remain open). 4. Pull the cartridge toward you and remove it. 3 To load the cartridge insert the cartridge as shown below. When the cartridge is pushed to the back of the cartridge carrier, push the top of the cartridge until it clicks into place. If the cartridge moves loosely in the carrier, it has not clicked into place. Repeat this step. 5. Close the cartridge compartment cover and control panel. 6. Press Start/Enter. 7. Press 1 for new cartridge, or 2 for the old one. • When you put in a new cartridge, you must choose 1:New • When you put in a used cartridge, choose 2:Used. This helps you to check the correct amount of ink you have left. TIP: If you mix up several used cartridges, it is not possible to check the correct amount of remaining ink. Once you have put in a new cartridge, use it until it is completely exhausted.
First make sure you are placing the right color cartridge into the right slot. Most Printers are touchy about the installation of ink cartridges. If the instructions say to press the cartridge into the slot until you hear a loud click, that's what they mean. If at first you don't succeed, remove the cartridge and reinsert it into the slot again and press on it hard till it clicks. Then your printer should work properly. Hope this is of some help. Bud
Remove the black ink cartridge.
Check the place where the new cartridge should go. Check for a round small piece like a bushing or a little piece of pipe, stuck at the ink entrance of the printing head. This is a piece from the old cartridge, that sometimes gets loose and remains in place,and when the new one is placed, it doesnot go down to the right place to make contact with the electric connectors in the printing head.
If nothing solves...reinstall the printer drivers.
Good luck and Merry Christmas
Take the black ink cartridge back to the person who refilled it. The Microchip that's on the cartridge was not reset properly that's why the printer is returning that error.
You can try some steps before you take it to them to verify it. 1: reseat (take out and put back in) the cartridges into place 2: buy another black cartridge just to check if it will be recognized by the printer, if it does recognize it we know the cartridge is defective. If a new cartridge is also not recognize, start to check your warranty option with the manufacturer...