Question about Canon PIXMA MX310 All-In-One Printer

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I have a canon mx310. When it shared a line with the phone I would manually accept faxes. It now has its own line. While faxes continue to go out OK I am not able to receive faxes. I have asjusted the seting to fax only mode, when a fax comes in the diode showing that the line is busy lights up, but that's it. No ringing, no fax! Please help

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1 Answer

I have a separate fax line for my Canon MX310. It goes into fax mode but noting happens. I also cannot receive faxes.


The only reason to call the phone company is if you're not getting a dial tone on that line. Otherwise, have you shut down the printer and tried to reset it to factory defaults. To do that, follow the instructions below:
  • 1 Switch the Canon MX310 off using the "Power" button, then push the "Stop/Reset" button on the control panel. Hold the button down for about five seconds.
  • 2 Push the "Power" button while holding "Stop/Reset." Hold down both buttons for five seconds.
  • 3 Release "Stop/Reset" while holding down the "Power" button.
  • 4 Push "Stop/Reset" twice while continuing to hold the "Power" button. Release the "Power" button. The power light will turn green.
  • 5 Once the light is steady green, push "Stop/Reset." Wait about three seconds and push it again. Wait three more seconds and push it one final time, for a total of three times. The power light will turn orange.
  • 6 Push the "Power" button, then lift the MX310 cover open.
  • 7 Remove both ink cartridges and wait 10 seconds. Replace the cartridges and close the MX310 cover. Wait 30 seconds.
  • 8 Push the "Power" button. Wait a few seconds to allow the printer to fully power down, then switch the Canon MX310 back on using the "Power" button.
  • Good Luck Mark

Feb 20, 2015 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Need to fax, have no instructions, need step by step process.


First of all, What is your home phone service.. If you have a VOID service. Like Vonage - then make sure that your service has been fine tuned for fax usage.

Step by step..
Your MX310 must be plugged in to a Active phone line.
(1) Start by placing your fax materials on the top scan bed feeder. text, picture side facing upwards.
(2) There are 3 choices on your control panel, Choose Fax and the Fax button will then be lit.
(3) Enter in the fax number that you wish to send to.. And hit the Start button on the control panel.
Black or in Color.
As long as you have an active phone line and compliant phone service - you should be good..

Thank you for your visit to FIXya.com

Dec 08, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How do i send a fax with my cannon MX310 what are the steps?


Plug a phone line into the LINE port place original face up on the feeder dial the fax number press START (fax)

Jun 16, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

My canon mx310 is not accepting faxes


What do you mean by its not accepting faxes? Have you correctly set up the printer and do you have your phone line plugged into it? Some printer dont actually act as a fax machine, they tend to provide you with FAX software for your computer which automatically used the printer to simply print the document out when the software has received the fax, i would check first

Mar 10, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Fax interrupts phone calls


Go to the Canon Website downloads and drivers for the MX310
this page
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=15603

Download and use the update from 22 Aug 2008

This should solve your problem

Jan 15, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon MX310 just set up - phone rings like incoming fax


check out the connection some where loose or also check out connecting the external phone line to the printer and whether the same problem occurs or not.

Dec 05, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I need to fax something on a Canon MX310 all-in-one printer. I'm not connected to an actual phone line, I'm on a router that I share with my roommates...Can I still fax something?


not like that. A router connects a network to the internet. It works on digital signals whilst a fax works off analog signals so the two aren't compatible. You may want to try a program called bitware which specialises in faxing via the internet. But if your printer has a fax just connect it to a phone line and then you can fax stuff.

Dec 03, 2008 | Office Equipment & Supplies

1 Answer

Canon mx310


Did you connected the line at "L" slot or try with your phone operator to check your tel. lines

Jul 09, 2008 | Canon PIXMA MX310 All-In-One Printer

15 Answers

Canon mx310 fax noise


This seems to be a problem more with cable digital phone lines.  I have the same issue... driving me nuts.  I will keep looking for a solution and post again if I find something.

Jan 28, 2008 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Fax noise during phone calls


Call Canon directly - there is a problem with this issue and they have fixes you can download or they will replace the unit at N/C - call their support line and talk to someone

Dec 27, 2007 | Canon PIXMA MX310 All-In-One Printer

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