Question about Kenmore 24032\24036 Top Load Washer

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Same problem.. I have the same problem. Sometimes it spins normal, most of the time it either spins not fast enough and I have to redo it SEVERAL times..or it just simply doesn't spin at all. I wonder if Kenmore is aware of this problem and if there should be a recall on the machine

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  • corrina3405 Sep 13, 2009

    machine is level. Any suggestions on something we can check before we spend money on a new machine

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We had the same (plus another) problem with an old Kenmore top load, direct drive,neutral drain washer.

Problem 1. Major gear sounding grinding during spin mode. Major vibration also.

Problem 2. Spin problem. Most times the washer would drain but wouldn't spin unless the lid was raised and lowered. (According to wife, this problem has been on-going for two years).

After checking motor coupling (a bit worn but intact), drive block (you don't need a spanner wrench to remove it, a 12 - 14 inch pipe wrench works great) which was OK, clutch, seemed OK, we determined that the problems were in the transmission.

Two options, 1 spend $150 plus for a transmission.
2. Open it up and see if anything seemed seriously bad.

After looking at the transmission parts list (available on a number of sites) the first problem seemed to be related to the agitator cam and cam follower not raising the agitator gear high enough (probably less than a 1/16th of an inch) above the agitator cam.

Found the right part number (Whirlpool part # 62580 / 81) which includes both the cam and follower. Bought one for about $10.50, installed it, put washer back together and problem 1 was solved.

Looked again at parts list and noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again.

Those cams/gears etc. keep the washer from spinning until all of the water is pumped out and then go into spin mode. Apparently, by opening and closing the lid, torque from the motor starting throws the cams into the right gears so that the washer will spin.

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

Put the washer back together and I now have a happy wife. Everything works as it should.

NOTE. Fixing the washer takes a little mechanical ability (wrenches, socket sets, screw drivers, vice grips, short pipe wrench) and a solid desire to save some money.

All told parts cost less than $30 (I also replaced the old transmission oil with 80-90 weight oil from an auto parts store) saving over $125.


Posted on Sep 15, 2009

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Could be the machine but make sure that it is level right.

Posted on Sep 13, 2009

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http://www.fixya.com/support/r4617986-washing_machine_not_pump_or_spin

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