Question about HP LaserJet CM1015 All-In-One Printer

1 Answer

Unable to re-install printer/software

Printer printed fine all day. Tried to scan this evening, and display stated "not set up on computer". Was advised by non-technical friend to uninstall computer (which I did), and to reinstall. Tried, but Autorun does not in fact autuorun. Selected Open, and the Setup icon. System scans for appropriate requirements, and the following 2 errors appear.

"This software cannot be installed using the 'Run as...' command. This installation cannot continue until this is resolved." It then says I need to log on as the Administrator (already am), and try again, or eject and reinsert installation cd.

Second error states "Windows XP Media Center does not match the list of supported configurations", and the classifies my OS as 600 since it was released after the software installation cd.

Can't print, can't install, can't fix.......

Posted by on

  • Anonymous Dec 22, 2007

    Was inserting fresh ink cartridge and accidentallydeleted epson printer program. Forgotten reinstallation instructions.

  • apeke Dec 31, 2007

    Having same problen with RUN AS issue in forst post. Cannotinstall my HP Photosmart C7180 onto new wireless HP Pavilion laptop. Olease help with this matter?

×

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

See this problem of printers not printing is to much try and do this disconnect the printer from the system then connect it again then try and instal it again.

Posted on Jan 18, 2008

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

How to troubleshoot HP Printer not found during network driver setup issue in Windows Operating system?


Download the full feature software from the HP website or on the software disc and setup your printer for wired or wireless network connection.
There might be one of the following errors if the installer does not detect your printer after setting the connection type.
1.Printer not found
2.Devices not found
3.Unable to find the printer
During the Hp printer network setup, there may be some troubleshooting issues,

Step 1: Reset or restart your computer, HP Officejet printer and the router
1.Disconnect the power cord outlet from the router.



5465_install_1a-ur23imwvkexuk45mistkg3hp-5-0.gif 2.Close all the tabs running on your computer and shut down your computer.
3.Then turn off the HP Officejet 4650 printer.
4.After few minutes reconnect the power cord outlet to the printer and wait till the connected status light blinks to normal.
5.Then turn on the printer and computer.
6.Again install the HP driver and software.

Step 2: Check the status between the printer and the network connection.
Before the setup confirm that your printer is ready.
1.Wireless Network: On the printer, open the wireless network connection settings menu and check whether the wireless signal is turned on.
2.Wired Network: Check that cable is connected to the printer Ethernet port.
Note: The green light should be in steady status and the orange link should blink when the cable is connected and make sure that your HP printer is not connected to a guest or host network.

1.Set the band to 2.4GHz if it is dual band router else the printer cannot connect to the network.
2.Check the network name and status of the connection in the notification bar.
3.If it is a different network then reconnect your network to complete the setup.
4.Move the computer and HP Officejet 4650 printer closer to the router if the signal is weak.
5.Slide the Airplane mode to off if it is on.
6.And again try installing the software and driver.

Step 3: Run the HP Print and Scan Doctor:
1.HP provides a free tool called HP Print and Scan Doctor to resolve the scanning and printing issues.
2.Download the HP print and scan doctor software to resolve all the troubleshooting issues.
3.After the installation on the Welcome screen click start.
4.A new menu box appears on the screen with the printer list. If your printer is not listed then turn on the printer again and connect it.


hpscanprinter-ur23imwvkexuk45mistkg3hp-5-2.png 5.Click the option my product is not listed and then select retry.
6.After that, your printers display and select it.

Step 4: Temporarily disable firewall software.
If the firewall software is installed on the computer that will help you to block the threats that found on your computer.
Use the print and scan doctor to identify and temporarily disable firewall software on your computer.
1.Click network on the print and scan doctor window.
2.A drop down box appears in that select the option troubleshooting firewalls.
3.Click the firewall software to disable it.
4.And install the HP driver and software.
If the HP driver is successfully installed then consult the firewall software support to change the settings as security level, trusted zones. After changing the settings re-enable the firewall software.
If the HP driver is not installed then there is no issue in firewall software and re-enable it.


Step 5: Uninstall and reinstall the HP drivers and software.
1.Disconnect the cable if your HP Officejet 4650 printer is connected to the USB cable.
2.Click programs and features in the search windows.
3.A list of installed programs will be displayed click your printer name and uninstall it.
4.Then follow the on-screen instruction to complete the process and restart your computer and reinstall the software from the official site.

If you still have doubts regarding this setup you can call us @1-800-836-3987 or visit us 123 hp setup oj 4650

Jul 06, 2017 | HP Office Equipment & Supplies

5 Answers

2490MF


Check that you do not have a firewall working. Set the printer by inputting the Ip or printer name when installing, do not browse for printer.

Aug 21, 2008 | Konica Minolta magicolor 2490MF Laser...

1 Answer

Problem with HP Officejet J4550 scan function.


Delete the software in Control Panel.

Reload the software, but don't plug in the USB cable until the software tell you to.

Jan 24, 2010 | HP Office Equipment & Supplies

1 Answer

Printer will copy and print just fine, but it will not scan from the printer or from the computer.


did you recieved error message example 1-2006. If your unable to scan its more On the software and driver issue of you printer., you need to call kodak to properly installed your software and drivers toll free 1 800 421 6699 ext 05.

Nov 16, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

2 Answers

Unable to scan on HP Laserjet 3055 on Windows XP


Sounds like a software issue - U might try contacting HP but do not hold your breath. If machine is out of warranty they want nothing to do with you and will refer you to some forum or whatever. Or they might tell you to get a new scanner compatible with a newer OS.

Jul 02, 2017 | HP LaserJet 3050 Printer

1 Answer

Kodak esp-3 unable to scan from home center,but able to print


If you are getting a 1-2036 error then there maybe an conflict between the Kodak TWAIN driver and another TWAIN device, most of the time it is with a flat bed scanner. If you have another All in One printer or scanner connected unplug it and uninstall its drivers. If the issue continues uninstall the Kodak software and unhook the kodak printer. Then download the kodak clear utility from HERE
After the utility runs and you restart your computer Re-install the Kodak Printer software and select WEB install to get the latest version.

Hopefully that will solve your Home Center scanning issue.

Jul 13, 2009 | Office Equipment & Supplies

1 Answer

Lexmark 9350 don't recognise the computers when trying to scan


1. If you use buttons on the printer to scan, check your firewall settings. Make sure the "program control" settings allow the printer files. Google your firewall and printer model to get the file names and specific instructions.
2. Check your firewall settings anyway (program control and trust control -- ip address of printer should be trusted).
3. You said your printer worked for a few days. If you're running Spybot on all your computers that might explain why your printer drivers worked for a while and quit. Spybot is a good program, but it sometimes displays scary messages about something having tried to change the registry. The message comes up on a restart--sometimes several days after installing a good program. User selecting "no" disables newly installed (good) program.

If all else fails reinstall the driver on every machine, restart immediately and pay close attention to any firewall or spybot quesions. Search your computer, then Google anything you're asked before answering it.

Hope one of these helps solve your problem.

Mar 11, 2009 | Lexmark X9350 All-In-One InkJet Printer

1 Answer

Printer FREEZES and prints blank pages


I DON'T THINK ITS THE PRINTER. THIS IS A SOFTWARE OR NETWORK ISSUE.

1 IT SOUNDS LIKE CORRUPTED FILES BEING SENT TO PRINTER, OFTEN PDFS. CLEARED ALL PRINT JOBS? ALSO AS400 PRINT QUEUE?
2 ALSO SOUNDS LIKE A VIRUS POSSIBLY "Adot.BAT". go online to housecall.com and do online virus scan.
3 OR, SOME OTHER CHANGE OR NEW DEVICE ON THE NETWORK MIGHT BE INTERFERING.

FIRST, TRY ISOLATING THE PRINTER FROM YOUR NETWORK. UNPLUG THE PRINTER FROM ALL DATA INPUTS AND RESTORE DEFAULTS. (LEFT OR RIGHT BUTTON TO SERVICE MENU, PUSH CHECK BUTTON, LEFT OR RIGHT TO RESTORE DEFAULTS, PUSH CHECK BUTTON).
IT SHOULD RESTART, THEN CALIBRATE. NEXT PRINT A CONFIGURATION PAGE FROM ITS MENUS, IF NOT TWO PAGES NET CARD IS DEAD.
IF OK SO FAR, TRY CONNECTING IT JUST TO A LAPTOP. USB ONLY THIS WAY, OR USE A NETWORK HUB, SEPARATE FROM YOUR NETWORK. INSTALL ANY OLD LASERJET DRIVER OR PRINTER ON THE LAPTOP JUST TO TEST IT.

IF ALL THIS WORKS, THE PRINTER IS FINE. BEFORE RECONNECTING THE PRINTER TO YOUR OFFICE COMPUTERS, FIX YOUR NETWORK & INTERNET OR VPN PROBLEMS.
THEN, DELETE ALL HP LASERJET PRINTERS & UNINSTALL ALL HP DRIVERS ON ALL NETWORKED COMPUTERS AND SERVER. (EXCEPT ZIPPED DOWNLOADED DRIVERS). START NEW HP PRINTER INSTALLATION COMPLETELY FROM ZERO. REINSTALL ONLY THE DRIVER YOU NEED. PCL5 IS RECOMMENDED.

Jun 13, 2008 | HP Color LaserJet 2600n Printer

1 Answer

Printer prints garbage


Did it ever work on new system or never has. Sound like either a software conflict or similar but most likely it doesn't like new machine specs. Have you made sure no other printer software is accidentally installed. Are specs for new system and printer compatable. Some manufacturers specify their machines specifically do not like certain OS's and specs. Because pc and software tech is going so fsat it is really hard for manufacturers to keep up, just as they run off their new printer, state of the art, microsoft brings out a new OS etc, and voila, a new updateddriver is needed. Have you considered it may be the pc causing the errors, ie the registry (from malware,spyware etc) not allowing proper installation. This can and does happen. Just last week, my friends printer was perfectly fine, she had some spyware and we had to edit the registry as it had corrpted where the printer was installed but also her cd rom drive icon and use were wiped out. Run antispyware virus and registry scans to eliminate these. Also try installing printer off a back up copy of the disc not original, good luck.

Mar 02, 2007 | Lexmark X4270 All-In-One InkJet Printer

Not finding what you are looking for?
HP LaserJet CM1015 All-In-One Printer Logo

162 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Ben Johnson

Level 3 Expert

685 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...