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press the 1st and 4th button on the shortcut menu on the front and press the reset button. This will go through a complete hard reset and deactivate the battery. IT will take your PDA back to factory default mode. It saves you a lot of trouble. GOOD luck. If my explaining it to you didnt help then google "complete reset pda ipaq 1710". :)
hello :-) i just talked to another person who was having the same problem as you. And guess what?? the same problem happened to me on my IPAQ 4350. It turned out when I would hard reset my IPAQ it asked me to align the screen but it wouldn't move and it would freeze and not let me pass . But I later found out that my screen was damaged and I got a new touch screen installed and my IPAQ works perfect :-). I would recommend for you to do the same and call HP and see if they could install it for you. Thanks :-}