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you can get the PUK from your service provider free of cost when you contact the customer care once you get the PUK code enter it in the phone when it requests for the code and can have the phone working again
sir W830i is java installed phone which means that it has a special code which do not allow other codes(virus) to get installed on it. so you dont need any anti virus for your phone if u need further assistance u can again contact me but pls this time contact me on my profile thankyou for using fixya dont forget to rate the solution